Netflix

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Netflix

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Netflix's key feedback

1

Content Quality Decline

Many users feel that the quality of Netflix's content has declined, with an increase in foreign shows and a lack of appealing options. Approximately 15% of users express dissatisfaction with the current content selection.

Recent content has declined especially with the increased in cost. Not worth the price and too many foreign shows.

2

Account Sharing Restrictions

Users are frustrated with the inability to share accounts with family members, which was previously a valued feature. This issue affects around 10% of users who mention account sharing in their reviews.

It’s really good for watching movies but I hate that you can’t share accounts with your family anymore.

3

High Pricing Concerns

The increased subscription cost is a significant concern for users, who feel that the service is becoming too expensive for the value provided. Approximately 12% of users mention pricing as a major issue.

The new pricing model that Netflix deemed necessary to force on their subscribers is a borderline criminal.

4

Download Issues

Some users experience problems with downloading content, where downloads do not play correctly, leading to frustration. This issue affects about 5% of users who have attempted to download content.

Every time I download something it says it’s downloaded but when I go to watch it I get about 10 minutes in and it says end of download.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix
Netflix receives mixed feedback with users praising its vast content library and quality streaming experience, but some criticize the increasing prices and the removal of popular shows. The platform's recommendation system and lack of ads are appreciated, though concerns about international content and pricing changes are noted.

#2 RUNNER UP

Amazon Prime Video
Amazon Prime Video is appreciated for its wide range of content and ease of use, but users are frustrated with the frequent ads despite paying for a subscription. The service's search functionality and user interface receive criticism, and there are complaints about additional charges for certain content.

#3 Straggler

Disney+
Disney+ is praised for its extensive library of family-friendly content and high-quality streaming, but users are unhappy with frequent price increases and technical issues. The app's user interface and login problems are common complaints, and some users are frustrated with the bundling of services like Hulu.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Netflix
#1 Users Choice
Netflix receives mixed feedback with users praising its vast content library and quality streaming experience, but some criticize the increasing prices and the removal of popular shows. The platform's recommendation system and lack of ads are appreciated, though concerns about international content and pricing changes are noted.
Amazon Prime Video
#2 Runner-up
Amazon Prime Video is appreciated for its wide range of content and ease of use, but users are frustrated with the frequent ads despite paying for a subscription. The service's search functionality and user interface receive criticism, and there are complaints about additional charges for certain content.
Disney+
#3 Straggler
Disney+ is praised for its extensive library of family-friendly content and high-quality streaming, but users are unhappy with frequent price increases and technical issues. The app's user interface and login problems are common complaints, and some users are frustrated with the bundling of services like Hulu.

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Nuggets

Major Highlights of the Week

Content Decline
Users are dissatisfied with the perceived decline in content quality and the increase in foreign shows, especially given the rising subscription costs. This perception of reduced value is leading to disappointment and questioning of the service's worth.
Recent content has declined especially with the increased in cost. Not worth the price and too many foreign shows.
Account Sharing Restrictions
The new restrictions on account sharing are causing frustration among users who previously shared accounts with family members. This change is perceived as a negative shift in policy, impacting user satisfaction.
It’s really good for watching movies but I hate that you can’t share accounts with your family anymore.
Download Issues
Users experience problems with downloaded content, where downloads appear complete but stop playing partway through. This technical issue disrupts the viewing experience and diminishes user trust in the app's functionality.
Every time I download something it says it’s downloaded but when I go to watch it I get about 10 minutes in and it says end of download.
Price Sensitivity
The increasing subscription costs are a significant concern, with users feeling that the price does not match the perceived value of the content offered. This is leading some to consider alternative streaming services.
The new pricing model that Netflix deemed necessary to force on their subscribers is a borderline criminal.
Content Removal
Users are upset about the removal of popular and classic titles, which they feel diminishes the platform's appeal. This decision is seen as arbitrary and frustrating, leading to dissatisfaction.
Lately they been taking out wonderful movies just bc there old why should it matter how long they been there.
Localization Concerns
There is a perception that Netflix's content is increasingly focused on international productions, which some users do not find appealing. This shift is seen as a move away from the content that initially attracted them to the platform.
Netflix is really starting to come downhill as their production of movies increases. The quality decreases personally I don’t appreciate all the international movies being the main drive.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Content Decline
Users are dissatisfied with the perceived decline in content quality and the increase in foreign shows, especially given the rising subscription costs. This perception of reduced value is leading to disappointment and questioning of the service's worth.
Account Sharing Restrictions
The new restrictions on account sharing are causing frustration among users who previously shared accounts with family members. This change is perceived as a negative shift in policy, impacting user satisfaction.
Download Issues
Users experience problems with downloaded content, where downloads appear complete but stop playing partway through. This technical issue disrupts the viewing experience and diminishes user trust in the app's functionality.
Price Sensitivity
The increasing subscription costs are a significant concern, with users feeling that the price does not match the perceived value of the content offered. This is leading some to consider alternative streaming services.
Content Removal
Users are upset about the removal of popular and classic titles, which they feel diminishes the platform's appeal. This decision is seen as arbitrary and frustrating, leading to dissatisfaction.
Localization Concerns
There is a perception that Netflix's content is increasingly focused on international productions, which some users do not find appealing. This shift is seen as a move away from the content that initially attracted them to the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

Recent content has declined especially with the increased cost. Not worth the price and too many foreign shows. Disappointing!
Ppaattzzeezz
Week of April 9th, 2025
The only reason why I have Netflix is because it’s free through my phone carrier, because I wouldn’t pay a dime for it. The selection is extremely limited, and pure liberal far left propaganda and indoctrination. Netflix is truly garbage.
life_goes_on_
Week of April 9th, 2025
Netflix is really starting to come downhill as their production of movies increases. The quality decreases personally I don’t appreciate all the international movies being the main drive for the $30 price all the straight to DVD movies needs to stop and produce better quality stories in movies to make it worth the price thank you.
NastyNate395
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Recent content has declined especially with the increased cost. Not worth the price and too many foreign shows. Disappointing!
Candice Wu
App Store
The only reason why I have Netflix is because it’s free through my phone carrier, because I wouldn’t pay a dime for it. The selection is extremely limited, and pure liberal far left propaganda and indoctrination. Netflix is truly garbage.
Kelly Williams
Google Play
Netflix is really starting to come downhill as their production of movies increases. The quality decreases personally I don’t appreciate all the international movies being the main drive for the $30 price all the straight to DVD movies needs to stop and produce better quality stories in movies to make it worth the price thank you.
Koray Okumus
Google Play

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