Newegg

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Newegg

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Newegg's key feedback

1

App Performance Issues

Many users report that the app is slow, unresponsive, and often crashes, making it difficult to use. Approximately 15% of users seem to be affected by these performance issues, which significantly hinder their shopping experience.

The app is super unresponsive and slow as hell, making it frustrating to use.

2

Ad Intrusiveness

Users are frustrated with the forced ads that appear when opening the app, which disrupt the shopping experience. This issue affects about 10% of users, who find the ads to be a significant annoyance.

When opening the app, you're forced to look at an ad for 5 seconds, which is completely unacceptable.

3

Wishlist and Cart Issues

There are complaints about items disappearing from wishlists and carts, and difficulties in managing these features. Around 8% of users have reported these issues, which complicate their shopping process.

Items don’t save to wish lists anymore and disappear from your cart as well.

4

Customer Service Challenges

Some users experience poor customer service, with difficulties in reaching support and resolving issues. This affects approximately 7% of users, leading to dissatisfaction with the service provided.

Customer service is virtually non-existent and useless if they do respond.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Newegg
Newegg receives high praise for its competitive pricing, ease of use, and excellent customer service, especially for tech enthusiasts and PC builders. However, some users report issues with app crashes and concerns about privacy and notifications.

#2 RUNNER UP

Amazon
Amazon is appreciated for its vast selection, convenience, and fast delivery, but faces criticism for customer service issues, delivery problems, and app performance. Despite these issues, many users still find it a reliable shopping platform.

#3 Straggler

eBay
eBay is valued for its wide range of products and competitive prices, especially for unique and hard-to-find items. However, users express concerns about seller accountability and customer support, with some experiencing issues with counterfeit items and scams.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Newegg
#1 Users Choice
Newegg receives high praise for its competitive pricing, ease of use, and excellent customer service, especially for tech enthusiasts and PC builders. However, some users report issues with app crashes and concerns about privacy and notifications.
Amazon
#2 Runner-up
Amazon is appreciated for its vast selection, convenience, and fast delivery, but faces criticism for customer service issues, delivery problems, and app performance. Despite these issues, many users still find it a reliable shopping platform.
eBay
#3 Straggler
eBay is valued for its wide range of products and competitive prices, especially for unique and hard-to-find items. However, users express concerns about seller accountability and customer support, with some experiencing issues with counterfeit items and scams.

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Nuggets

Major Highlights of the Week

Address Errors 📦
Packages are being shipped without complete address details, leading to delivery failures and customer dissatisfaction. This issue disrupts the order fulfillment process and negatively impacts the customer experience.
I bought a PC case, but they didn't even put my address on the package, causing a delivery failure.
Stock Inaccuracy 📉
The app frequently lists items as in stock when they are not, causing frustration and wasted time for customers. This discrepancy undermines trust in the inventory management system.
They never have anything in stock, and the app promises compatibility that isn't there.
Wishlist Glitches 📝
Items added to wishlists often disappear or fail to save, leading to a poor user experience and potential loss of sales. This issue affects the app's reliability in managing user preferences.
Items don’t save to wish lists anymore and disappear from your cart as well.
Ad Interruptions 🚫
Full-screen ads and interstitials disrupt the shopping experience, causing frustration and potential loss of customers. This aggressive advertising approach detracts from the app's usability.
Seeing an interstitial ad screen just to open the app is ridiculous.
Payment Failures 💳
The app struggles with processing payments through various methods like Apple Pay and PayPal, leading to abandoned carts and customer dissatisfaction. This issue highlights a critical flaw in the checkout process.
I can't use any payment method; Apple Pay and PayPal don't work.
System Time Lockout ⏰
The app locks users out if their device's system time is incorrect, which is an unnecessary barrier to access. This policy is perceived as invasive and negatively impacts user privacy and accessibility.
Newegg locks you out if your system time is wrong, which is super suspicious.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Address Errors 📦
Packages are being shipped without complete address details, leading to delivery failures and customer dissatisfaction. This issue disrupts the order fulfillment process and negatively impacts the customer experience.
Stock Inaccuracy 📉
The app frequently lists items as in stock when they are not, causing frustration and wasted time for customers. This discrepancy undermines trust in the inventory management system.
Wishlist Glitches 📝
Items added to wishlists often disappear or fail to save, leading to a poor user experience and potential loss of sales. This issue affects the app's reliability in managing user preferences.
Ad Interruptions 🚫
Full-screen ads and interstitials disrupt the shopping experience, causing frustration and potential loss of customers. This aggressive advertising approach detracts from the app's usability.
Payment Failures 💳
The app struggles with processing payments through various methods like Apple Pay and PayPal, leading to abandoned carts and customer dissatisfaction. This issue highlights a critical flaw in the checkout process.
System Time Lockout ⏰
The app locks users out if their device's system time is incorrect, which is an unnecessary barrier to access. This policy is perceived as invasive and negatively impacts user privacy and accessibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has become slow and laggy, making it difficult to navigate and use effectively. It used to be a good app, but recent updates have made it almost unusable. I hope the next update solves these performance issues.
A Google user
Week of April 9th, 2025
I bought a PC case, and everything was going great until they didn’t even put my address on the package. Customer service returned my package to the carrier without my request, and now my orders are delayed. This company needs to improve its delivery process.
wizwizard
Week of April 9th, 2025
The app is great for finding PC parts and offers a smooth shopping experience. However, the notification system is terrible, and I never get notified for things I sign up for, just random junk bundles.
A Google user
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has become slow and laggy, making it difficult to navigate and use effectively. It used to be a good app, but recent updates have made it almost unusable. I hope the next update solves these performance issues.
Candice Wu
App Store
I bought a PC case, and everything was going great until they didn’t even put my address on the package. Customer service returned my package to the carrier without my request, and now my orders are delayed. This company needs to improve its delivery process.
Kelly Williams
Google Play
The app is great for finding PC parts and offers a smooth shopping experience. However, the notification system is terrible, and I never get notified for things I sign up for, just random junk bundles.
Koray Okumus
Google Play

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