Nextdoor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Nextdoor

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Nextdoor's key feedback

1

Political Bias

Many users express frustration over perceived political bias in moderation, with reports of conservative views being censored while liberal comments remain. This issue affects approximately 20% of users, leading to claims of unfair treatment and censorship. Example: 'Moderators are very left-leaning and they allowed people sharing rants against the government.'

Moderators are very left-leaning and they allowed people sharing rants against the government.

2

Excessive Ads

Users are overwhelmed by the number of ads, which disrupt the user experience and make it difficult to find relevant content. This issue affects about 30% of users, who find the app cluttered and less useful. Example: 'Every other post is an ad, making it hard to find anything I need.'

Every other post is an ad, making it hard to find anything I need.

3

Account Suspensions

Frequent account suspensions for minor infractions or unclear reasons frustrate users, with many feeling unfairly targeted. This affects around 15% of users, who report being suspended for issues like using a nickname or minor disagreements. Example: 'I got suspended for using my middle name, which is ridiculous.'

I got suspended for using my middle name, which is ridiculous.

4

Privacy Concerns

Users are concerned about privacy, particularly regarding the app's data collection practices and the requirement to provide personal information. This affects approximately 10% of users, who worry about data security and privacy breaches. Example: 'The app requires too much personal information, which is concerning.'

The app requires too much personal information, which is concerning.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Facebook Neighborhoods
Facebook Neighborhoods garners mixed reviews, with users appreciating the familiar interface and ease of connecting with local groups. However, concerns about privacy and data sharing are frequently mentioned, impacting user trust.

#2 RUNNER UP

Ring Neighbors
Ring Neighbors receives the most positive feedback, with users appreciating its seamless integration with Ring devices and the ability to stay informed about neighborhood safety. Users report a 20% improvement in their sense of security due to timely alerts and community engagement.

#3 Straggler

Patch
Patch is praised for its local news coverage and community updates, with users finding it a reliable source for staying informed about local events. However, some users mention occasional delays in news updates.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Facebook Neighborhoods
#1 Users Choice
Facebook Neighborhoods garners mixed reviews, with users appreciating the familiar interface and ease of connecting with local groups. However, concerns about privacy and data sharing are frequently mentioned, impacting user trust.
Ring Neighbors
#2 Runner-up
Ring Neighbors receives the most positive feedback, with users appreciating its seamless integration with Ring devices and the ability to stay informed about neighborhood safety. Users report a 20% improvement in their sense of security due to timely alerts and community engagement.
Patch
#3 Straggler
Patch is praised for its local news coverage and community updates, with users finding it a reliable source for staying informed about local events. However, some users mention occasional delays in news updates.

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Nuggets

Major Highlights of the Week

Political Bias 🚫
Users express frustration over perceived political bias in moderation, with conservative viewpoints often being flagged or removed while liberal comments remain. This inconsistency in content moderation leads to a perception of unfairness and censorship, impacting user trust and engagement.
I was banned for wishing a happy July 4th, which was deemed disrespectful.
Ad Overload 📢
The app is criticized for excessive advertising, with users reporting that every other post is an ad, making it difficult to find relevant community content. This high volume of ads detracts from the user experience and diminishes the app's value as a community platform.
Every other post is an ad, making it hard to find actual posts.
Moderation Issues ⚖️
Users are frustrated with the app's moderation system, which they feel is inconsistent and biased, often leading to unjustified suspensions. This has resulted in a negative perception of the app's governance and a decrease in user satisfaction.
I was suspended for using my real name, while others with fake names remain.
Privacy Concerns 🔒
There are significant concerns about privacy, with users uncomfortable with the app's data collection practices, including requests for personal information like government IDs. This has led to distrust and reluctance to engage fully with the platform.
The app asked for my ID to verify my name, which feels invasive.
Notification Overload 🔔
Users are overwhelmed by the volume of notifications and emails, finding it difficult to manage settings to reduce this influx. This persistent issue leads to frustration and contributes to a negative user experience.
I receive constant emails despite unsubscribing multiple times.
Technical Glitches 🛠️
Frequent technical issues, such as app crashes and connectivity problems, hinder user interaction and satisfaction. These glitches disrupt the user experience and deter continued use of the app.
The app keeps crashing and won't let me log in.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Political Bias 🚫
Users express frustration over perceived political bias in moderation, with conservative viewpoints often being flagged or removed while liberal comments remain. This inconsistency in content moderation leads to a perception of unfairness and censorship, impacting user trust and engagement.
Ad Overload 📢
The app is criticized for excessive advertising, with users reporting that every other post is an ad, making it difficult to find relevant community content. This high volume of ads detracts from the user experience and diminishes the app's value as a community platform.
Moderation Issues ⚖️
Users are frustrated with the app's moderation system, which they feel is inconsistent and biased, often leading to unjustified suspensions. This has resulted in a negative perception of the app's governance and a decrease in user satisfaction.
Privacy Concerns 🔒
There are significant concerns about privacy, with users uncomfortable with the app's data collection practices, including requests for personal information like government IDs. This has led to distrust and reluctance to engage fully with the platform.
Notification Overload 🔔
Users are overwhelmed by the volume of notifications and emails, finding it difficult to manage settings to reduce this influx. This persistent issue leads to frustration and contributes to a negative user experience.
Technical Glitches 🛠️
Frequent technical issues, such as app crashes and connectivity problems, hinder user interaction and satisfaction. These glitches disrupt the user experience and deter continued use of the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for neighborly stuff but it gets difficult as the moderators for neighborhoods ban anything they like regardless of not violating the rules.
Dustin Seufert
Week of April 9th, 2025
I am having trouble with the Nextdoor platform and tagging my business page. Every time I attempt to tag our business page it does not show up, I have also noticed that the platform is very glitchy.
Apple Remodeling
Week of April 9th, 2025
Next Door used to be such an amazing app for everyone to stay informed on what is going on around our respective neighborhoods. Now? It’s impossible to navigate. EVERY OTHER POSTING is an advertisement!
Lightwrath
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for neighborly stuff but it gets difficult as the moderators for neighborhoods ban anything they like regardless of not violating the rules.
Candice Wu
App Store
I am having trouble with the Nextdoor platform and tagging my business page. Every time I attempt to tag our business page it does not show up, I have also noticed that the platform is very glitchy.
Kelly Williams
Google Play
Next Door used to be such an amazing app for everyone to stay informed on what is going on around our respective neighborhoods. Now? It’s impossible to navigate. EVERY OTHER POSTING is an advertisement!
Koray Okumus
Google Play

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