Nextdoor

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Nextdoor's key feedback

Privacy Concerns

Users are alarmed by the app's handling of personal information, with reports of unsolicited sharing of addresses and contacts. This breach of privacy could deter potential users and damage trust.

Notification Overload

Users are alarmed by the app's handling of personal information, with reports of unsolicited sharing of addresses and contacts. This breach of privacy could deter potential users and damage trust.

Content Moderation

There is a perception of bias in content moderation, with users feeling censored for expressing certain views. This could alienate users and reduce engagement.

Ad Saturation

Users frequently report bugs and errors, particularly with notifications and profile updates. Resolving these issues could enhance user experience and potentially increase NPS by 15%.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Facebook Neighborhoods

Facebook Neighborhoods garners mixed reviews, with users appreciating the familiar interface and ease of connecting with local groups. However, concerns about privacy and data sharing are frequently mentioned, impacting user trust.

#2 RUNNER UP

Ring Neighbors

Ring Neighbors receives the most positive feedback, with users appreciating its seamless integration with Ring devices and the ability to stay informed about neighborhood safety. Users report a 20% improvement in their sense of security due to timely alerts and community engagement.

#3 Straggler

Patch

Patch is praised for its local news coverage and community updates, with users finding it a reliable source for staying informed about local events. However, some users mention occasional delays in news updates.

Nuggets

Major Highlights of the Week

Privacy Concerns

Users are reporting unauthorized sharing of personal information, such as addresses, with neighbors. Implement stricter privacy controls and ensure users are fully informed and consent to data sharing. This will enhance user trust and compliance with privacy regulations.

Notification Overload

Users are overwhelmed by excessive notifications and find it difficult to unsubscribe. Simplify notification settings and provide a clear 'unsubscribe all' option to improve user experience and reduce churn.

Content Moderation

There are complaints about biased content moderation and removal of posts. Establish transparent moderation guidelines and improve communication with users about content decisions to foster a fair and open community.

Ad Saturation

Users are frustrated with the high volume of advertisements, which detracts from the app's community focus. Balance ad placement with user-generated content to maintain engagement and satisfaction.

Technical Issues

Users experience bugs, especially with notifications and profile updates. Prioritize fixing these technical issues to enhance app stability and user satisfaction.

Community Relevance

Users receive irrelevant posts from distant neighborhoods. Improve location-based filtering to ensure content is relevant to users' immediate communities, enhancing the app's utility and engagement.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Privacy Concerns

Notification Overload

Content Moderation

Ad Saturation

Users are frustrated with the high volume of advertisements, which detracts from the app's community focus. Balance ad placement with user-generated content to maintain engagement and satisfaction.

Technical Issues

Users experience bugs, especially with notifications and profile updates. Prioritize fixing these technical issues to enhance app stability and user satisfaction.

Community Relevance

Users receive irrelevant posts from distant neighborhoods. Improve location-based filtering to ensure content is relevant to users' immediate communities, enhancing the app's utility and engagement.

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is inundated with notifications and spam, making it difficult to manage and unsubscribe, which is frustrating for users.

Candice Wu

App Store

The app requires too much personal information, including full addresses, which raises privacy concerns among users.

Kelly Williams

Google Play

The platform is heavily moderated and biased, leading to censorship of comments and posts that don't align with the moderators' views.

Koray Okumus

Google Play

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User Experience Report

Nextdoor

Top Insights This Week

Privacy Concerns

Notification Overload

Content Moderation

Ad Saturation

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts