Fambase

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Fambase's key feedback

Payment Issues

A significant number of users, approximately 20%, report issues with overcharging and difficulties in withdrawing funds, leading to frustration and distrust in the app's financial transactions.

I was overcharged for a purchase and can't get a refund or response from support.

Link Sharing Removal

Around 15% of users are dissatisfied with the removal of the link-sharing feature, which they feel diminishes the app's utility and could lead to a decline in user engagement.

The app was great when we could share links, but now it's losing its appeal.

Technical Glitches

Approximately 25% of users experience technical issues such as app freezing, lagging, and login failures, which disrupt their experience and lead to negative perceptions of the app's reliability.

The app keeps freezing and lagging, making it unusable at times.

Content Moderation Concerns

About 10% of users express concerns over inappropriate content and inconsistent moderation, which affects the app's reputation and user safety.

The app is filled with adult content and needs better moderation.

Nuggets

Major Highlights of the Week

Monetary Issues

Users experience unauthorized charges and difficulties in withdrawing funds, leading to financial distress and dissatisfaction. This issue undermines trust and could result in user attrition if not addressed promptly.

I’ve been trying to withdraw my money since July, and it keeps saying pending; this is a scam app.

Link Sharing Removal

The removal of link-sharing capabilities has significantly impacted user engagement and satisfaction, as many relied on this feature for community interaction. This change could lead to a decline in user retention if not reconsidered.

Admins and hosts lost the ability to post links, which defeats the purpose of why the majority of people use the app.

Technical Glitches

Frequent app crashes, freezing, and lagging during live sessions disrupt user experience and deter new users. These technical issues need urgent resolution to maintain user engagement and satisfaction.

When new iPhone users download the app, they are going to be disgusted by the lagging and freezing and just leave.

Content Restrictions

Users face restrictions on content sharing, such as blocked screenshots and limited group sizes, which hinders their ability to fully utilize the app's features. Addressing these limitations could enhance user satisfaction and app functionality.

Screenshots are always blocked even when trying to prove my case.

Security Concerns

There are concerns about inadequate security measures, particularly for female users, which could deter potential users and damage the app's reputation. Enhancing security features is crucial for user trust and safety.

Needs an update and better security for women.

Feature Inconsistencies

Inconsistent feature rollouts create disparities among users, leading to frustration and a sense of unfairness. Ensuring uniform access to features is essential for a cohesive user experience.

Developers aren’t rolling out updates to all users; often, creators can access features before others.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Monetary Issues

Link Sharing Removal

Technical Glitches

Content Restrictions

Security Concerns

Feature Inconsistencies

Inconsistent feature rollouts create disparities among users, leading to frustration and a sense of unfairness. Ensuring uniform access to features is essential for a cohesive user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been on this app for almost 3 years and it’s honestly changed my life for the better! Although recently, admins and hosts lost the ability to post links which defeats the purpose of why majority of people use the app. I'm hoping the developers can see this and change it back to the way it was.

Fam OG

Week of April 1st, 2025

One thing I’ve noticed about Fambase is when one update resolves an issue, there’s a new issue that comes from it. Recently, admins and hosts lost the ability to post links which defeats the purpose of why majority of people use the app. I’m hoping the developers can see this and change it back to the way it was.

Naijaguy27

Week of April 1st, 2025

Good app, but lately I’ve had issues where lives that I’m watching looks blurry. When I minimize it, it looks HD but once in full screen it goes back to being blurry.

Kaito2geeked

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Good app, but lately I’ve had issues where lives that I’m watching looks blurry. When I minimize it, it looks HD but once in full screen it goes back to being blurry.

Koray Okumus

Google Play

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User Experience Report

Fambase

Top Insights This Week

Payment Issues

Link Sharing Removal

Technical Glitches

Content Moderation Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts