Nimble Rx

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Nimble Rx

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Nimble Rx's key feedback

1

Delivery Issues

A significant number of users, approximately 10%, report that the app provides incorrect delivery dates, leading to frustration and the need to manually contact the pharmacy to ensure timely delivery.

The app's delivery dates are always wrong, forcing me to call the pharmacy to ship my order.

2

Account Access Problems

Around 8% of users experience issues with account recognition, where the app fails to recognize their email or phone number, causing confusion and preventing them from accessing their accounts.

The app doesn't recognize my email or phone number, making it impossible to log in.

3

Photo ID Upload Failures

Approximately 7% of users face difficulties with the app's photo ID scanning feature, which often fails to scan legibly or upload correctly, hindering their ability to place orders.

The app won't scan my photo ID legibly, and I can't upload a photo, so I have to call every time.

4

Payment Information Uncertainty

About 5% of users report issues with updating and validating payment information, leading to uncertainty about whether their payment details have been correctly processed.

There's no way to validate or see updated payment information, leaving me unsure if my changes were accepted.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SingleCare
SingleCare receives overwhelmingly positive feedback for its significant cost savings on prescriptions, often outperforming insurance plans. Users appreciate the app's ease of use and the consistent discounts it provides, making medications more affordable.

#2 RUNNER UP

GoodRx
GoodRx is praised for its ability to offer substantial savings on medications, often surpassing insurance coverage. Users find the app user-friendly and appreciate the financial relief it provides, although some report issues with app functionality and customer service.

#3 Straggler

Nimble Rx
NimbleRx receives mixed feedback; while many users appreciate its ease of use and efficient prescription management, others report issues with customer service and app functionality, such as problems with ID verification and delivery errors.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SingleCare
#1 Users Choice
SingleCare receives overwhelmingly positive feedback for its significant cost savings on prescriptions, often outperforming insurance plans. Users appreciate the app's ease of use and the consistent discounts it provides, making medications more affordable.
GoodRx
#2 Runner-up
GoodRx is praised for its ability to offer substantial savings on medications, often surpassing insurance coverage. Users find the app user-friendly and appreciate the financial relief it provides, although some report issues with app functionality and customer service.
Nimble Rx
#3 Straggler
NimbleRx receives mixed feedback; while many users appreciate its ease of use and efficient prescription management, others report issues with customer service and app functionality, such as problems with ID verification and delivery errors.

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Nuggets

Major Highlights of the Week

Delivery Inaccuracy
The app consistently provides incorrect delivery dates, causing users to manually intervene with pharmacies to ensure timely medication shipments. This undermines the reliability of the app's delivery scheduling feature.
The app's delivery dates are always wrong, forcing me to call the pharmacy to ship my order.
Account Recognition Issues
Users experience frustration when the app fails to recognize their email or phone number, leading to order cancellations and login difficulties. This issue disrupts the user experience and hinders seamless account management.
Nimble never recognizes my email or phone number, causing order cancellations.
ID Verification Problems
The app struggles with scanning and uploading photo IDs, particularly for non-standard IDs, which complicates the order submission process. This limitation affects users' ability to complete transactions efficiently.
The app won't scan my mom's Nondriver State Issue ID, making it invalid.
Communication Gaps
Users receive notifications about messages that do not exist, and completed orders lack proper documentation in the app. This communication breakdown leads to confusion and requires users to seek external confirmation.
I get text alerts for messages that aren't there, and my order history is incomplete.
Insurance Integration Lacking
The app does not support uploading insurance cards, forcing users to contact pharmacies directly, which negates the convenience of the service. This gap in functionality limits the app's utility for insured users.
There's no way to upload my insurance card, making the service inconvenient.
Payment Update Confusion
Users face uncertainty when updating payment information, as the app lacks confirmation or visibility of changes. This ambiguity can lead to payment errors and user dissatisfaction.
I can't tell if my credit card info was updated, as there's no confirmation.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Delivery Inaccuracy
The app consistently provides incorrect delivery dates, causing users to manually intervene with pharmacies to ensure timely medication shipments. This undermines the reliability of the app's delivery scheduling feature.
Account Recognition Issues
Users experience frustration when the app fails to recognize their email or phone number, leading to order cancellations and login difficulties. This issue disrupts the user experience and hinders seamless account management.
ID Verification Problems
The app struggles with scanning and uploading photo IDs, particularly for non-standard IDs, which complicates the order submission process. This limitation affects users' ability to complete transactions efficiently.
Communication Gaps
Users receive notifications about messages that do not exist, and completed orders lack proper documentation in the app. This communication breakdown leads to confusion and requires users to seek external confirmation.
Insurance Integration Lacking
The app does not support uploading insurance cards, forcing users to contact pharmacies directly, which negates the convenience of the service. This gap in functionality limits the app's utility for insured users.
Payment Update Confusion
Users face uncertainty when updating payment information, as the app lacks confirmation or visibility of changes. This ambiguity can lead to payment errors and user dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Expected delivery dates posted in the App are always wrong. I’ve had to call the pharmacy more than once to have them manually ship the order since the delivery is past due. Can’t rely on this App for estimated deliveries.
Reing_me
Week of April 9th, 2025
This app needs improvement on communication. I would get text alerts that there’s a message waiting for me and then there would be no message. Also, my medication is delivered directly to my doctor and the app keeps showing my home address for delivery.
M8trx
Week of April 9th, 2025
Can’t ever submit order because app won’t scan photo ID legibly. And also can’t upload a photo. I have to call every time.
Ghopkins3
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Expected delivery dates posted in the App are always wrong. I’ve had to call the pharmacy more than once to have them manually ship the order since the delivery is past due. Can’t rely on this App for estimated deliveries.
Candice Wu
App Store
This app needs improvement on communication. I would get text alerts that there’s a message waiting for me and then there would be no message. Also, my medication is delivered directly to my doctor and the app keeps showing my home address for delivery.
Kelly Williams
Google Play
Can’t ever submit order because app won’t scan photo ID legibly. And also can’t upload a photo. I have to call every time.
Koray Okumus
Google Play

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