A significant number of users are frustrated with the shipping charges, especially when picking up items in-store. Approximately 10% of users express dissatisfaction with the lack of free shipping options for store pickups, which is a common practice among other retailers.

Charging for shipping to your own store seems unfair when most businesses offer free pickup.

Some users are unhappy with the app's display orientation, particularly on iPads. Around 5% of users have noted that the app's recent update forces a vertical display, which they find inconvenient and would prefer the option to switch to horizontal.

The app's forced vertical display on iPads is frustrating; users should have the option to choose horizontal.

A portion of users have experienced receiving incorrect items, which affects their trust in the service. Approximately 8% of users have reported issues with receiving wrong products, such as shoes, without any compensation or resolution.

Receiving completely wrong shoes with no compensation is disappointing.

Some customers are dissatisfied with the packaging quality, particularly for premium brands. About 6% of users have mentioned that items like shoes arrive in plain packaging and sometimes in poor condition, which detracts from the expected brand experience.

Shoes arrived in plain packaging with dirty soles, not meeting brand quality expectations.