A significant number of users experience frequent disconnections or inability to connect, affecting their ability to use the internet smoothly. Approximately 15% of users report this issue, leading to frustration and consideration of alternative services.

My service drops every single day, interrupting my music and YouTube streaming.

Users face difficulties with logging in, including password issues and unresponsive login buttons, which prevent them from accessing the service. This affects around 10% of users, causing significant inconvenience and potential cancellation.

I can't log in as it won't accept my passwords, and I'm stuck in a loop trying to change it.

There is confusion and dissatisfaction regarding subscription charges and renewals, with some users being charged unexpectedly or unable to manage their subscriptions. This issue impacts about 8% of users, leading to frustration and feelings of being scammed.

I was charged $100 and then told I need a subscription, but I already have one.

The auto-connect feature is not flexible enough for some users, particularly when trying to use VPN on trusted networks, leading to manual adjustments. This affects about 5% of users who find the feature inconvenient and lacking necessary options.

I have to turn off auto-connect or distrust my network to use VPN at home, which is cumbersome.