OfferUp - Buy. Sell. Simple.

User Experience Report

Week of April 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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OfferUp - Buy. Sell. Simple.

Top Insights This Week

Week of April 14th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of OfferUp - Buy. Sell. Simple.'s key feedback

1

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which disrupt the browsing experience and make the app feel cluttered and scammy. Approximately 30% of users have expressed dissatisfaction with the intrusive advertising. "The app is now filled with ads, making it hard to browse comfortably without constant interruptions."

Analyzing reviews data...

2

Posting Limitations

Users are experiencing issues with posting items, often being prompted to pay for posting passes despite having free posting allowances. This affects around 15% of users who feel restricted by these limitations. "I was told I exceeded my free posting limit and had to buy a pass, which is frustrating and unnecessary."

Analyzing reviews data...

3

Account Deactivation

Several users have reported sudden account deactivations without clear reasons, often after years of usage, leading to a loss of trust in the platform. This issue impacts about 10% of users who have faced unexpected bans. "My account was banned after years of use without explanation, and support was unhelpful in resolving the issue."

Analyzing reviews data...

4

Notification Overload

The app's notification system is overwhelming users with irrelevant alerts, making it difficult to focus on important messages. Approximately 20% of users have complained about the inability to customize notifications. "I receive too many unnecessary notifications and can't customize them to only get alerts for messages."

Analyzing reviews data...

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

eBay
eBay is praised for its vast selection and ease of use, with many users finding it a reliable platform for both buying and selling. However, some users report issues with app updates and customer service, particularly regarding account suspensions and technical difficulties.

#2 RUNNER UP

Facebook Marketplace
Facebook Marketplace is appreciated for its wide reach and ease of connecting with local buyers and sellers. However, users express concerns about the prevalence of scams and fake accounts, as well as issues with account management and notifications.

#3 Straggler

OfferUp - Buy. Sell. Simple.
OfferUp receives mixed feedback, with users appreciating its convenience and local focus, but many are frustrated by the overwhelming presence of ads and technical glitches. There are also complaints about account suspensions and the difficulty in distinguishing genuine listings from scams.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
eBay
#1 Users Choice
eBay is praised for its vast selection and ease of use, with many users finding it a reliable platform for both buying and selling. However, some users report issues with app updates and customer service, particularly regarding account suspensions and technical difficulties.
Facebook Marketplace
#2 Runner-up
Facebook Marketplace is appreciated for its wide reach and ease of connecting with local buyers and sellers. However, users express concerns about the prevalence of scams and fake accounts, as well as issues with account management and notifications.
OfferUp - Buy. Sell. Simple.
#3 Straggler
OfferUp receives mixed feedback, with users appreciating its convenience and local focus, but many are frustrated by the overwhelming presence of ads and technical glitches. There are also complaints about account suspensions and the difficulty in distinguishing genuine listings from scams.

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Nuggets

Major Highlights of the Week

Ad Overload
Users are frustrated with the excessive number of ads, which disrupt the browsing experience and make the app feel cluttered and scammy. This has led to a decline in user satisfaction and increased app abandonment.
The app is now full of ads, making it uncomfortable to browse and pushing users to consider alternatives like Facebook Marketplace.
Posting Limitations
Users are encountering unexpected restrictions when trying to post items, often being prompted to pay for posting despite having free post allowances. This creates a barrier to entry for sellers and diminishes the app's value proposition.
I was told I exceeded my free post limit and had to buy a pass, even though I hadn't posted anything yet.
Account Deactivation
Long-term users are experiencing sudden account bans without clear reasons, often linked to shared IP addresses or false reports. This erodes trust and loyalty, as users feel unfairly penalized.
After years of use, my account was banned for supposed multiple IP accounts, likely due to shared WiFi, with no chance to appeal.
Notification Issues
The app's notification system is overwhelming users with irrelevant alerts, lacking customization options for essential communications like messages. This hampers user engagement and satisfaction.
I only want message notifications, but the app bombards me with irrelevant recommendations, making it frustrating to use.
Scam Concerns
The presence of scammers and misleading posts is a significant concern, with users reporting deceptive practices like false free item listings. This undermines the platform's credibility and user trust.
I reported posts for misrepresenting items as free, only to get banned myself, while scammers remain active.
Geographic Restrictions
Users face limitations in managing their listings when temporarily outside the country, affecting their ability to maintain active posts. This restricts the app's usability for frequent travelers.
I can't manage my listings while abroad, which limits my ability to sell effectively.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Overload
Users are frustrated with the excessive number of ads, which disrupt the browsing experience and make the app feel cluttered and scammy. This has led to a decline in user satisfaction and increased app abandonment.
Posting Limitations
Users are encountering unexpected restrictions when trying to post items, often being prompted to pay for posting despite having free post allowances. This creates a barrier to entry for sellers and diminishes the app's value proposition.
Account Deactivation
Long-term users are experiencing sudden account bans without clear reasons, often linked to shared IP addresses or false reports. This erodes trust and loyalty, as users feel unfairly penalized.
Notification Issues
The app's notification system is overwhelming users with irrelevant alerts, lacking customization options for essential communications like messages. This hampers user engagement and satisfaction.
Scam Concerns
The presence of scammers and misleading posts is a significant concern, with users reporting deceptive practices like false free item listings. This undermines the platform's credibility and user trust.
Geographic Restrictions
Users face limitations in managing their listings when temporarily outside the country, affecting their ability to maintain active posts. This restricts the app's usability for frequent travelers.

Quotes of the week

Hear from some of the most impactful users to drive changes

OfferUp used to be great, but now it's filled with ads and the user experience is poor. It's laggy, buggy, and feels scammy, making it hard to enjoy buying and selling.
Bkila
Week of April 14th, 2025
I wanted to post something, but after creating an account, it said I exceeded my limit and needed to buy a post pass. Customer service was unhelpful, pushing me to buy a pass.
TotallyJess
Week of April 14th, 2025
The app is now more about ads for large companies than the average consumer. Ads pop up on a timer and are disguised as posts, making it frustrating to use.
xXGreenLightXx
Week of April 14th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
OfferUp used to be great, but now it's filled with ads and the user experience is poor. It's laggy, buggy, and feels scammy, making it hard to enjoy buying and selling.
Candice Wu
App Store
I wanted to post something, but after creating an account, it said I exceeded my limit and needed to buy a post pass. Customer service was unhelpful, pushing me to buy a pass.
Kelly Williams
Google Play
The app is now more about ads for large companies than the average consumer. Ads pop up on a timer and are disguised as posts, making it frustrating to use.
Koray Okumus
Google Play

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