OkCupid Dating: Date Singles

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of OkCupid Dating: Date Singles's key feedback

Account Bans

A significant number of users report being banned without clear reasons or warnings, affecting approximately 15% of users. This issue leads to frustration as users feel unfairly targeted and unable to appeal effectively.

I was banned before even using the app, and they wouldn't review my appeal.

Scammers and Bots

Many users encounter fake profiles and bots, which diminishes the app's credibility and user experience, affecting around 20% of users. This issue is exacerbated by the perception that the app is filled with scam profiles.

The app is full of AI and scam profiles, making it feel like a low-budget Tinder.

Misleading Premium Features

Users feel misled by premium features that do not deliver as promised, with about 10% of users expressing dissatisfaction after purchasing subscriptions. They report that likes and matches decrease after subscribing.

After buying premium, the likes decreased, and it felt like a scam.

Technical Issues

Technical glitches, such as login errors and delayed messaging, frustrate users and hinder app functionality, affecting approximately 12% of users. These issues lead to a poor user experience and dissatisfaction.

I can't log in due to a general authentication error, making the app unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hinge

Hinge is praised for its focus on meaningful connections and detailed profiles, which many users find more conducive to forming serious relationships. However, some users report issues with fake profiles and glitches, and there are complaints about the high cost of premium features.

#2 RUNNER UP

Bumble

Bumble is appreciated for its unique feature where women make the first move, which some users find empowering. However, there are frequent complaints about the app's paywall, limited free features, and technical issues that hinder user experience.

#3 Straggler

OkCupid Dating: Date Singles

OkCupid receives mixed feedback, with some users appreciating its inclusivity and diverse user base. However, many users express frustration over fake profiles, technical glitches, and poor customer service, which detract from the overall experience.

Nuggets

Major Highlights of the Week

Unjust Bans

Users are experiencing account bans without clear reasons or prior warnings, leading to frustration and distrust in the platform's moderation policies. This issue undermines user confidence and suggests a need for transparent communication and fair appeal processes.

My account was banned without explanation, and my appeal was ignored.

Misleading Premium

The app's premium features are perceived as misleading, with users reporting a decrease in engagement after subscribing and feeling pressured to purchase due to deceptive tactics. This practice damages trust and suggests a need for more honest marketing of premium benefits.

After buying premium, my likes decreased, and I felt tricked into subscribing.

Location Mismatch

Users are frustrated by matches and likes from distant locations despite setting local preferences, which diminishes the app's effectiveness and user satisfaction. This indicates a need for improved location-based filtering to enhance user experience.

I set my preferences to local, but I get likes from people states away.

Scam Profiles

The prevalence of scam and bot profiles is a significant concern, leading to a perception of the app as unsafe and unreliable. Addressing this issue is crucial to maintaining user trust and ensuring a secure dating environment.

The app is full of scam profiles and bots, making it feel unsafe.

Authentication Errors

Users face persistent login and authentication issues, preventing access to their accounts and causing significant frustration. This technical problem highlights the need for robust authentication systems to ensure seamless user access.

I can't log in due to a general authentication error, making the app unusable.

Cultural Insensitivity

Some users feel the app's questioning and matching process disregards personal preferences and cultural norms, leading to discomfort and dissatisfaction. This suggests a need for more culturally sensitive and personalized user experiences.

The app ignores my preferences and pushes profiles that don't align with my interests.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Unjust Bans

Misleading Premium

Location Mismatch

Scam Profiles

Authentication Errors

Cultural Insensitivity

Quotes of the week

Hear from some of the most impactful users to drive changes

I set my preferences to 50 miles and in order to lure me into purchasing the subscription, it told me there were people that liked me and they weren’t even in my region. They are states away! Misleading!

amaturehour

Week of April 9th, 2025

Immediately after creating a profile I got hundreds of likes and supposed 'messages' before I even put a photo. Obviously, those profiles are pushed out to entice you to pay for the service, but it’s a very deceptive and scammy business practice.

Proappreviewr

Week of April 9th, 2025

I live in CA. I have hundreds of likes from Africa. How? No idea. More importantly, in my likes page, someone from Africa is deemed closer than someone five miles away! I have to scroll through hundreds of Africa likes to get to the locals.

default_user

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

OkCupid Dating: Date Singles

Top Insights This Week

Account Bans

Scammers and Bots

Misleading Premium Features

Technical Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts