A significant number of users, approximately 30%, experience a frustrating loop where they are unable to complete the verification process, often being redirected back to the verification page without success. This issue severely impacts their ability to access necessary applications and perform their work tasks.

I keep getting stuck in a verification loop, unable to log in and do my job.

Around 25% of users report difficulties when transferring their Okta Verify account to a new device, often resulting in being locked out of their accounts. This problem is exacerbated by the lack of a straightforward process to regain access, causing significant inconvenience.

After getting a new phone, I can't transfer my account and am locked out of my work.

Approximately 20% of users are frustrated with the unreliable push notification feature, which fails to work as intended, forcing them to manually enter codes and disrupting their workflow. This issue diminishes the app's convenience and efficiency.

Push notifications don't work, making the app much less convenient.

About 15% of users express dissatisfaction with the lack of effective customer support, finding it difficult to resolve issues or receive timely assistance. This lack of support leaves users feeling stranded and unable to use the app effectively.

There's no customer support to help with the app's issues, leaving me stuck.