Speedtest by Ookla

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Speedtest by Ookla's key feedback

Inconsistent Speed Units

Users are frustrated with the inconsistency in speed measurement units between the Mac App Store and iOS versions, with no clear option to switch between Mbps and MB/s. Approximately 5% of users have mentioned this issue.

The app shows speeds in different units on Mac and iOS, and there's no way to change it.

Intrusive Ads

Some users are annoyed by ads that cover the entire screen and have non-functional close buttons, which disrupts their experience. This issue affects about 3% of users.

Ads cover the whole screen and the close button doesn't work, which is poor service.

Downdetector Limitations

The integration of Downdetector into Speedtest has been criticized for limiting users to only three favorites and requiring a login, which is seen as a step backward. Around 4% of users have expressed dissatisfaction with this change.

Downdetector now only allows 3 favorites and needs a login, which is a huge step backward.

Connection Issues

A number of users report that the app fails to connect to a server on the first try, requiring them to restart the app to run a test. This problem affects approximately 2% of users.

The app won't run a test on the first try; I have to restart it to connect.

Nuggets

Major Highlights of the Week

Unit Inconsistency

The Mac and iOS versions of the app display speed measurements in different units (Mbps vs. MB/s) without an option to switch, causing confusion. This inconsistency in unit display can lead to misinterpretation of speed test results across platforms.

The Mac app shows speeds in Mbps, while iOS shows MB/s, with no way to switch units.

Ad Intrusiveness

Full-screen ads with non-functional close buttons are frustrating users, as they feel forced to interact with ads. This aggressive ad placement negatively impacts user experience and could drive users away.

Ads cover the whole screen, and the X button to close them doesn’t work.

Server Accuracy

Users report that the app creates non-existent servers, resulting in misleading ping results and questioning the app's reliability. This perceived manipulation of test results undermines trust in the app's accuracy.

The app creates a fake server, giving the illusion of a faster ping.

Persistent ISP Rating

A new pop-up asking users to rate their ISP appears repeatedly, even after a rating is submitted, which is perceived as a form of advertising. This repetitive prompt disrupts the user experience and is seen as intrusive.

The ISP rating pop-up appears every time I use the app, even after rating.

Downdetector Limitations

Integration of Downdetector limits users to only three favorites and requires login, which is seen as a reduction in functionality and privacy. This change is viewed as a step backward, diminishing the app's utility.

Connection Issues

The app often fails to run a test on the first attempt, requiring users to restart the app to connect successfully. This repeated failure to initiate tests frustrates users and diminishes the app's reliability.

I have to hard close the app and restart it to run a test successfully.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Unit Inconsistency

Ad Intrusiveness

Server Accuracy

Persistent ISP Rating

Downdetector Limitations

Connection Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is reliable for testing internet speeds, but the integration of Downdetector is lacking as it doesn't allow more than 3 favorites and requires a login, which is a step backward in functionality and privacy.

Kevinzxds

Week of April 1st, 2025

I love using Speedtest to track my internet performance, but the ads are intrusive and sometimes force clicks, which is frustrating.

kenny66

Week of April 1st, 2025

The app is great for testing speeds, but it often fails to connect to a server on the first try, requiring a restart to work properly.

Cysatx

Week of April 1st, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love using Speedtest to track my internet performance, but the ads are intrusive and sometimes force clicks, which is frustrating.

Kelly Williams

Google Play

The app is great for testing speeds, but it often fails to connect to a server on the first try, requiring a restart to work properly.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Speedtest by Ookla

Top Insights This Week

Inconsistent Speed Units

Intrusive Ads

Downdetector Limitations

Connection Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts