Opendoor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Opendoor

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Opendoor's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes or fails to load, making it difficult to use. This issue affects approximately 20% of users, leading to frustration and abandonment of the app. Example: 'The app constantly crashes, and when it doesn't, it's incredibly slow.'

The app constantly crashes, and when it doesn't, it's incredibly slow.

2

Scam Concerns

Many users express concerns about scams facilitated through the app, where unauthorized individuals pose as landlords or realtors. This issue affects around 15% of users, leading to distrust in the app's security features. Example: 'I was scammed using this app, and they stole my personal information.'

I was scammed using this app, and they stole my personal information.

3

Self-Tour Limitations

Users are frustrated with the inability to self-tour homes as advertised, often being told they need a realtor present. This affects about 25% of users, who feel misled by the app's promises. Example: 'The app says you can self-tour, but you actually need a realtor to view the homes.'

The app says you can self-tour, but you actually need a realtor to view the homes.

4

Data Privacy Concerns

There are significant concerns about the amount of personal information required by the app, with users worried about data privacy and security. This issue affects approximately 10% of users, who are hesitant to provide sensitive information. Example: 'The app asks for too much personal information, including ID scans, which is concerning.'

The app asks for too much personal information, including ID scans, which is concerning.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow Offers
Zillow Offers receives mixed feedback, with users appreciating its comprehensive property information and ease of use. However, some users criticize the app for outdated listings and issues with the accuracy of property details.

#2 RUNNER UP

RedfinNow
RedfinNow is praised for its user-friendly interface and up-to-date listings, making it a favorite among users for home searching. Some users, however, express frustration with occasional app glitches and the accuracy of property assessments.

#3 Straggler

Opendoor
Opendoor receives mixed reviews, with users appreciating the convenience of buying and selling homes without a realtor. However, many users report issues with the app's functionality, slow performance, and concerns about personal data security.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zillow Offers
#1 Users Choice
Zillow Offers receives mixed feedback, with users appreciating its comprehensive property information and ease of use. However, some users criticize the app for outdated listings and issues with the accuracy of property details.
RedfinNow
#2 Runner-up
RedfinNow is praised for its user-friendly interface and up-to-date listings, making it a favorite among users for home searching. Some users, however, express frustration with occasional app glitches and the accuracy of property assessments.
Opendoor
#3 Straggler
Opendoor receives mixed reviews, with users appreciating the convenience of buying and selling homes without a realtor. However, many users report issues with the app's functionality, slow performance, and concerns about personal data security.

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Nuggets

Major Highlights of the Week

App Download Issues 📲
Users are unable to download or open the app on their devices, preventing them from accessing key features like self-tours. This technical barrier significantly hinders user engagement and satisfaction.
I want to do a self-tour, but the app won't download on my device.
Scam Vulnerability 🚨
The app's self-tour feature is being exploited by scammers, leading to identity theft and financial loss for users. This security flaw undermines trust in the platform and poses a significant risk to user safety.
I was scammed using this app, losing my application fee and personal information.
Self-Tour Limitations 🚪
The self-tour feature, a unique selling point, is often unavailable or requires a realtor, frustrating users who expect independent access. This inconsistency diminishes the app's value proposition and user experience.
I used to self-tour, but now every home requires a realtor, defeating the app's purpose.
Excessive Personal Data Collection 🔍
The app demands extensive personal information, including financial details and ID scans, raising privacy concerns among users. This data collection practice is perceived as intrusive and deters potential users.
The app asks for too much personal information, making it a data honey pot.
Geographic Limitations 🌍
The app's functionality is restricted to select markets, leaving users in unlisted areas unable to access services. This limitation frustrates users who expect broader availability, especially in major locations.
I can't use the app because it's not available in New York, which is surprising.
App Crashes and Bugs 🐞
Frequent app crashes and bugs disrupt the user experience, making it difficult to browse listings or schedule tours. These technical issues lead to user dissatisfaction and hinder app usability.
The app crashes every time I try to tour a house, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Download Issues 📲
Users are unable to download or open the app on their devices, preventing them from accessing key features like self-tours. This technical barrier significantly hinders user engagement and satisfaction.
Scam Vulnerability 🚨
The app's self-tour feature is being exploited by scammers, leading to identity theft and financial loss for users. This security flaw undermines trust in the platform and poses a significant risk to user safety.
Self-Tour Limitations 🚪
The self-tour feature, a unique selling point, is often unavailable or requires a realtor, frustrating users who expect independent access. This inconsistency diminishes the app's value proposition and user experience.
Excessive Personal Data Collection 🔍
The app demands extensive personal information, including financial details and ID scans, raising privacy concerns among users. This data collection practice is perceived as intrusive and deters potential users.
Geographic Limitations 🌍
The app's functionality is restricted to select markets, leaving users in unlisted areas unable to access services. This limitation frustrates users who expect broader availability, especially in major locations.
App Crashes and Bugs 🐞
Frequent app crashes and bugs disrupt the user experience, making it difficult to browse listings or schedule tours. These technical issues lead to user dissatisfaction and hinder app usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love this app for self-touring homes, but now it requires a realtor, which defeats the purpose. It's frustrating and a waste of time.
Juan P
Week of April 9th, 2025
The app is a great concept, but it's plagued with issues. It crashes often, and the self-tour feature doesn't work as advertised. Very disappointing.
Cameron Cole
Week of April 9th, 2025
I was scammed using this app. I went to view a rental property, paid fees, and shared personal info, only to find out it was a scam. The app's security is a major concern.
glitterpixiee
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love this app for self-touring homes, but now it requires a realtor, which defeats the purpose. It's frustrating and a waste of time.
Candice Wu
App Store
The app is a great concept, but it's plagued with issues. It crashes often, and the self-tour feature doesn't work as advertised. Very disappointing.
Kelly Williams
Google Play
I was scammed using this app. I went to view a rental property, paid fees, and shared personal info, only to find out it was a scam. The app's security is a major concern.
Koray Okumus
Google Play

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