OpenEvidence

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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OpenEvidence

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of OpenEvidence's key feedback

1

Scope Limitations

A significant number of users, approximately 10%, report that OpenEvidence struggles with complex or nuanced questions, often returning generic error messages or failing to recognize context, which limits its utility for in-depth inquiries.

The app frequently fails to handle complex questions, suggesting it's outside its scope.

2

Outdated Information

Around 5% of users express concerns about OpenEvidence providing outdated or debunked medical information, which can lead to incorrect treatment recommendations and potentially harm patient care.

The app suggests outdated treatments like graded exercise therapy for ME/CFS, which is no longer recommended.

3

NPI Requirement

Approximately 3% of users are frustrated by the requirement to have an NPI to access the app, which excludes healthcare professionals like RNs who do not have an NPI but still need access to such resources.

The NPI requirement is a barrier for RNs who don't have a practical reason to obtain one.

4

In-Conversation Ads

About 2% of users find the presence of in-conversation ads disruptive and feel it undermines the app's credibility by appearing biased, which detracts from the user experience.

The app's credibility is compromised by intrusive medication ads during use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

OpenEvidence
OpenEvidence receives high praise for its accuracy, ease of use, and ability to provide up-to-date, evidence-based medical information. Users appreciate its quick access to reliable sources and its role in enhancing clinical decision-making. However, some users report issues with outdated information and technical glitches.

#2 RUNNER UP

DynaMed
DynaMed is highly regarded for its concise, organized, and up-to-date clinical information, making it a valuable tool for healthcare professionals. Users appreciate its user-friendly interface and the ability to quickly access relevant information. However, some users experience technical issues and find the app's offline content management problematic.

#3 Straggler

Epocrates
Epocrates is valued for its clear and concise drug information, making it a go-to resource for many healthcare professionals. Users appreciate its straightforward approach and ease of use. However, recent updates have introduced technical issues, including frequent crashes and intrusive ads, which have frustrated some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
OpenEvidence
#1 Users Choice
OpenEvidence receives high praise for its accuracy, ease of use, and ability to provide up-to-date, evidence-based medical information. Users appreciate its quick access to reliable sources and its role in enhancing clinical decision-making. However, some users report issues with outdated information and technical glitches.
DynaMed
#2 Runner-up
DynaMed is highly regarded for its concise, organized, and up-to-date clinical information, making it a valuable tool for healthcare professionals. Users appreciate its user-friendly interface and the ability to quickly access relevant information. However, some users experience technical issues and find the app's offline content management problematic.
Epocrates
#3 Straggler
Epocrates is valued for its clear and concise drug information, making it a go-to resource for many healthcare professionals. Users appreciate its straightforward approach and ease of use. However, recent updates have introduced technical issues, including frequent crashes and intrusive ads, which have frustrated some users.

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Nuggets

Major Highlights of the Week

Scope Limitations
OpenEvidence frequently fails to handle complex queries, often returning a generic error message indicating the question is 'outside the scope' of the app. This limitation significantly reduces its utility for in-depth medical inquiries.
The app often can't process questions with any depth, making PubMed or ChatGPT more useful.
NPI Restriction
The requirement for an NPI to access OpenEvidence excludes healthcare professionals like RNs who do not have an NPI, creating unnecessary access barriers. This restriction limits the app's user base and utility among qualified healthcare providers.
Requiring an NPI for access is a pointless restriction for those with an RN license.
In-Conversation Ads
The presence of ads during interactions with OpenEvidence disrupts the user experience and undermines the app's perceived objectivity. This could lead to a loss of trust among users who expect an unbiased medical resource.
Ads during use make it hard to trust the app's objectivity.
Outdated Information
OpenEvidence sometimes provides outdated medical recommendations, such as graded exercise therapy for ME/CFS, which can lead to harmful clinical decisions. This issue raises concerns about the app's reliability and the accuracy of its medical content.
The app recommends outdated treatments like graded exercise therapy for ME/CFS.
Country Availability
OpenEvidence is not available in all countries, limiting its accessibility for international healthcare professionals. This restriction could hinder the app's global adoption and impact.
The app is not available in my country, limiting its accessibility.
Prompt Sensitivity
The app's effectiveness is highly dependent on the specificity of user prompts, which can lead to incomplete or misleading information if not carefully crafted. This sensitivity may frustrate users who expect straightforward answers without needing to refine their queries.
General prompts can lead to incomplete or incorrect information, requiring precise wording.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Scope Limitations
OpenEvidence frequently fails to handle complex queries, often returning a generic error message indicating the question is 'outside the scope' of the app. This limitation significantly reduces its utility for in-depth medical inquiries.
NPI Restriction
The requirement for an NPI to access OpenEvidence excludes healthcare professionals like RNs who do not have an NPI, creating unnecessary access barriers. This restriction limits the app's user base and utility among qualified healthcare providers.
In-Conversation Ads
The presence of ads during interactions with OpenEvidence disrupts the user experience and undermines the app's perceived objectivity. This could lead to a loss of trust among users who expect an unbiased medical resource.
Outdated Information
OpenEvidence sometimes provides outdated medical recommendations, such as graded exercise therapy for ME/CFS, which can lead to harmful clinical decisions. This issue raises concerns about the app's reliability and the accuracy of its medical content.
Country Availability
OpenEvidence is not available in all countries, limiting its accessibility for international healthcare professionals. This restriction could hinder the app's global adoption and impact.
Prompt Sensitivity
The app's effectiveness is highly dependent on the specificity of user prompts, which can lead to incomplete or misleading information if not carefully crafted. This sensitivity may frustrate users who expect straightforward answers without needing to refine their queries.

Quotes of the week

Hear from some of the most impactful users to drive changes

OpenEvidence provides accurate answers quickly and is easier to use than other medical databases like UpToDate.
Fan2944
Week of April 9th, 2025
As a new primary care attending, this app is very helpful for obscure patient questions and provides up-to-date information on current trends.
KG_Hjs
Week of April 9th, 2025
OpenEvidence is revolutionary, faster than a Google search, and answers complex questions with ease.
Shrek my Love
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
OpenEvidence provides accurate answers quickly and is easier to use than other medical databases like UpToDate.
Candice Wu
App Store
As a new primary care attending, this app is very helpful for obscure patient questions and provides up-to-date information on current trends.
Kelly Williams
Google Play
OpenEvidence is revolutionary, faster than a Google search, and answers complex questions with ease.
Koray Okumus
Google Play

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