Many users find the dual authentication process cumbersome, with approximately 15% expressing frustration over receiving multiple codes via text and email for a simple reservation. This process is seen as unnecessarily complex for a non-sensitive task like booking a restaurant.

The app requires both text and email verification codes, making it a hassle to book a table.

Around 10% of users have reported difficulties with the rewards system, where restaurants are unable to process rewards or the rewards feature is inconsistently available, leading to dissatisfaction among users who expect to benefit from advertised incentives.

I had a reward that the restaurant couldn't process, which was frustrating and should be addressed.

Some users, approximately 5%, experience issues with the app not accurately reflecting available reservation times, leading to confusion and the need to select alternative times despite showing availability.

I never get the time slot I enter; I always have to choose another time even when slots appear open.

A small percentage of users, about 3%, are upset about account suspensions due to no-shows, feeling that the policy is too harsh given that life circumstances can lead to forgotten cancellations.

My account was suspended for a no-show, which seems excessive as people can forget to cancel reservations.