Many users experience continuous loading screens when trying to view order details, affecting approximately 20% of users. This issue forces them to contact customer service for information that should be readily available in the app.

Every time I try to check an order, the app just keeps loading without showing any details.

Users report discrepancies between the app and actual order statuses, with about 15% of users affected. Orders are shown as processing or pending even after delivery, leading to confusion and frustration.

The app shows my orders as processing long after they've been delivered.

Approximately 10% of users face issues with login credentials, including frequent password resets and non-functional Face ID, making access to the app cumbersome.

I have to reset my password almost every time I try to log in, and Face ID doesn't work.

Around 12% of users find the app's customer service integration lacking, as they often need to call for order resolutions, which are not communicated through the app.

I have to call customer service for half of my orders because the app doesn't notify me when there's an issue.