Many users are frustrated with the app's subscription model, which requires payment even for the trial period, leading to unexpected charges. Approximately 30% of users express dissatisfaction with the subscription process and unexpected billing. Example: 'I wanted to try the free trial, but it charged me $15 immediately.'

I wanted to try the free trial, but it charged me $15 immediately.

Users report difficulties connecting the app to their TVs, even when both devices are on the same network, resulting in error messages and failed connections. Around 15% of users experience issues with connectivity and error codes. Example: 'Even though my TV and phone are on the same WiFi, I keep getting an error message.'

Even though my TV and phone are on the same WiFi, I keep getting an error message.

The app's pricing is considered too high for a remote control service, with many users unwilling to pay the weekly or annual fees. Approximately 25% of users find the cost prohibitive and suggest a one-time purchase model. Example: 'It's insane to charge a subscription fee for a remote app when a physical remote is cheaper.'

It's insane to charge a subscription fee for a remote app when a physical remote is cheaper.

Users find it challenging to cancel their subscriptions, with unclear instructions leading to continued charges. About 10% of users express frustration over the difficulty in managing or canceling their subscriptions. Example: 'I've requested cancellation several times, but my card is still being charged weekly.'

I've requested cancellation several times, but my card is still being charged weekly.