PacSun

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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PacSun

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of PacSun's key feedback

1

Frequent Logouts

Many users are frustrated with the app logging them out every time they close it, even when selecting the 'keep me signed in' option. This issue affects approximately 40% of users, making the shopping experience cumbersome and time-consuming.

Every time I open the app, I have to log in again, which is very annoying.

2

Glitchy Performance

The app is described as glitchy and slow, with users experiencing frequent crashes and lagging. This affects around 35% of users, leading to a frustrating shopping experience that deters them from using the app.

The app is incredibly glitchy and takes forever to load, making it hard to shop.

3

Order Tracking Issues

Users report problems with tracking their orders, with some orders not showing up in the app and others lacking updates. This issue impacts about 25% of users, causing confusion and dissatisfaction with the order process.

I couldn't check my shipping updates because the app says there's no order history available.

4

Cart and Wishlist Problems

The app often fails to save items in the cart or wishlist, causing users to lose their selections. Approximately 20% of users face this issue, which disrupts their shopping experience and leads to frustration.

I added items to my cart, but they disappeared when I tried to check out.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Urban Outfitters
Urban Outfitters receives high praise for its user-friendly app, excellent customer service, and frequent sales and discounts. Users appreciate the app's ease of use and the benefits of the rewards program, although some mention occasional glitches and issues with regional settings.

#2 RUNNER UP

H&M
H&M's app is appreciated for its stylish and affordable clothing, with users enjoying the convenience of online shopping and member discounts. However, there are frequent complaints about technical issues, slow performance, and poor customer service, particularly regarding refunds and order tracking.

#3 Straggler

PacSun
PacSun's app is criticized for being glitchy, slow, and frequently logging users out, which frustrates customers despite their love for the brand's clothing. Users report issues with order tracking, customer service, and the app's overall functionality, leading many to prefer shopping in-store or through other platforms.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Urban Outfitters
#1 Users Choice
Urban Outfitters receives high praise for its user-friendly app, excellent customer service, and frequent sales and discounts. Users appreciate the app's ease of use and the benefits of the rewards program, although some mention occasional glitches and issues with regional settings.
H&M
#2 Runner-up
H&M's app is appreciated for its stylish and affordable clothing, with users enjoying the convenience of online shopping and member discounts. However, there are frequent complaints about technical issues, slow performance, and poor customer service, particularly regarding refunds and order tracking.
PacSun
#3 Straggler
PacSun's app is criticized for being glitchy, slow, and frequently logging users out, which frustrates customers despite their love for the brand's clothing. Users report issues with order tracking, customer service, and the app's overall functionality, leading many to prefer shopping in-store or through other platforms.

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Nuggets

Major Highlights of the Week

Persistent Logouts
The app frequently logs users out, even when the 'keep me signed in' option is selected, disrupting the shopping experience and causing frustration. This issue undermines user retention and engagement, as it forces repeated logins.
Every time I open the app, I have to log in again, which is very annoying.
Glitchy Interface
The app is plagued with glitches, including slow loading times, frequent crashes, and disappearing cart items, which severely hinder the shopping process. These technical issues degrade the user experience and deter customers from using the app.
The app is so glitchy that my cart items disappear, making it hard to shop.
Ineffective Filters
The filter and search functions are unreliable, often failing to apply correctly or requiring manual sorting by users. This inefficiency complicates product discovery and diminishes the app's usability.
The search/filter functions are faulty, and I have to manually sort through results.
Order Tracking Issues
Users experience difficulties with order tracking, as the app fails to display order history or provide accurate shipment updates. This lack of transparency in order management frustrates users and complicates post-purchase interactions.
The app doesn’t show all of my past orders, making tracking difficult.
Discount Code Problems
Discount codes and rewards often fail to apply correctly, leading to missed savings and user dissatisfaction. This inconsistency in promotional features undermines the perceived value of the app's loyalty program.
Discount codes never work on the brands in my cart, which is frustrating.
Inflexible Order Modifications
The app does not allow users to cancel or modify orders shortly after placement, even before shipping, limiting flexibility and control over purchases. This rigidity in order management can lead to customer dissatisfaction and increased support inquiries.
I couldn't cancel my order minutes after placing it, which was frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Persistent Logouts
The app frequently logs users out, even when the 'keep me signed in' option is selected, disrupting the shopping experience and causing frustration. This issue undermines user retention and engagement, as it forces repeated logins.
Glitchy Interface
The app is plagued with glitches, including slow loading times, frequent crashes, and disappearing cart items, which severely hinder the shopping process. These technical issues degrade the user experience and deter customers from using the app.
Ineffective Filters
The filter and search functions are unreliable, often failing to apply correctly or requiring manual sorting by users. This inefficiency complicates product discovery and diminishes the app's usability.
Order Tracking Issues
Users experience difficulties with order tracking, as the app fails to display order history or provide accurate shipment updates. This lack of transparency in order management frustrates users and complicates post-purchase interactions.
Discount Code Problems
Discount codes and rewards often fail to apply correctly, leading to missed savings and user dissatisfaction. This inconsistency in promotional features undermines the perceived value of the app's loyalty program.
Inflexible Order Modifications
The app does not allow users to cancel or modify orders shortly after placement, even before shipping, limiting flexibility and control over purchases. This rigidity in order management can lead to customer dissatisfaction and increased support inquiries.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly glitchy and logs you out every time, making it frustrating to shop. Even though I love their clothes, I avoid using the app because of the poor experience.
☆dani☆
Week of April 9th, 2025
The app is slow and glitchy, often losing my cart items and not applying discounts properly. I love PacSun, but the app seriously needs improvement.
hyiony
Week of April 9th, 2025
Every time I open the app, I have to log in again, and it often glitches, making it hard to shop. I love PacSun, but the app experience is frustrating.
madison wellmana
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly glitchy and logs you out every time, making it frustrating to shop. Even though I love their clothes, I avoid using the app because of the poor experience.
Candice Wu
App Store
The app is slow and glitchy, often losing my cart items and not applying discounts properly. I love PacSun, but the app seriously needs improvement.
Kelly Williams
Google Play
Every time I open the app, I have to log in again, and it often glitches, making it hard to shop. I love PacSun, but the app experience is frustrating.
Koray Okumus
Google Play

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