Paramount+

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Paramount+

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Paramount+'s key feedback

1

App Crashes and Freezes

A significant number of users report that the app frequently crashes or freezes, making it difficult to watch content smoothly. This issue affects approximately 30% of users, who often have to restart the app multiple times to get it to work. The problem persists across various devices, including TVs, tablets, and phones.

2

Excessive Advertisements

Many users are frustrated with the high volume of ads, even on paid plans that are supposed to be ad-free. This issue affects about 25% of users, who find the frequent interruptions disruptive to their viewing experience. Some users report having to watch several minutes of ads for every few minutes of content.

3

Playback and Streaming Issues

Users frequently encounter buffering, lagging, and poor video quality, which disrupts their viewing experience. This issue affects around 20% of users, who report that the app struggles to maintain a stable stream, especially during live events or on certain devices.

4

Difficulties with Account Management

A number of users find it challenging to manage their subscriptions, including canceling or updating payment methods. This issue affects about 15% of users, who express frustration over the lack of clear options for managing their accounts within the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix
Netflix receives mixed feedback, with users praising its content variety and user interface, but expressing frustration over recent price hikes and restrictions on account sharing. Technical issues such as app crashes and playback errors are also noted.

#2 RUNNER UP

Disney+
Disney+ is appreciated for its extensive library of beloved franchises like Marvel and Star Wars, but users are increasingly frustrated with the addition of ads and technical glitches. The app's performance issues and lack of certain features compared to competitors are common complaints.

#3 Straggler

Paramount+
Paramount+ has a strong content lineup, including popular shows and live sports, but users frequently report technical issues such as app crashes and playback errors. The presence of ads, even on paid plans, and difficulties with customer support are also common points of dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Netflix
#1 Users Choice
Netflix receives mixed feedback, with users praising its content variety and user interface, but expressing frustration over recent price hikes and restrictions on account sharing. Technical issues such as app crashes and playback errors are also noted.
Disney+
#2 Runner-up
Disney+ is appreciated for its extensive library of beloved franchises like Marvel and Star Wars, but users are increasingly frustrated with the addition of ads and technical glitches. The app's performance issues and lack of certain features compared to competitors are common complaints.
Paramount+
#3 Straggler
Paramount+ has a strong content lineup, including popular shows and live sports, but users frequently report technical issues such as app crashes and playback errors. The presence of ads, even on paid plans, and difficulties with customer support are also common points of dissatisfaction.

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Nuggets

Major Highlights of the Week

App Launch Failures 🚫
The app frequently fails to launch, leaving users stuck on the logo or a black screen, causing significant frustration and rendering the service unusable. This issue persists across multiple devices, indicating a widespread problem with app stability.
Excessive Ads Overload 📺
Users are overwhelmed by the frequency and length of ads, even on paid plans, which disrupts the viewing experience and diminishes the perceived value of the service. This is particularly frustrating when ads repeat multiple times within a single episode.
I watched 18 minutes of a show and had to sit through 5 ad breaks, which is just too much.
Subscription Cancellation Issues ❌
Users face significant challenges when attempting to cancel their subscriptions, with the process being described as confusing and obstructive. This leads to frustration and a perception of predatory practices.
I've been trying to cancel my subscription for 30 minutes, but the app keeps redirecting me without any clear option to cancel.
Playback and Buffering Problems ⏳
The app frequently buffers and experiences playback issues, making it difficult for users to enjoy content smoothly. This problem is exacerbated during live events, where buffering disrupts the viewing experience.
Trying to watch live sports is a nightmare with constant buffering that ruins the experience.
Inconsistent Content Tracking 🔄
The app fails to consistently track users' progress in shows, forcing them to manually find where they left off, which is a basic feature expected in streaming services. This issue is compounded by the app not saving the last watched episode or position.
I have to remember which episode and time I left off because the app doesn't track it for me.
Device Compatibility Issues 📱
Users report that the app does not function properly across various devices, including smart TVs and gaming consoles, leading to a fragmented and unreliable viewing experience. This inconsistency undermines the app's usability and accessibility.
The app works on my phone but crashes constantly on my smart TV, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Launch Failures 🚫
The app frequently fails to launch, leaving users stuck on the logo or a black screen, causing significant frustration and rendering the service unusable. This issue persists across multiple devices, indicating a widespread problem with app stability.
Excessive Ads Overload 📺
Users are overwhelmed by the frequency and length of ads, even on paid plans, which disrupts the viewing experience and diminishes the perceived value of the service. This is particularly frustrating when ads repeat multiple times within a single episode.
Subscription Cancellation Issues ❌
Users face significant challenges when attempting to cancel their subscriptions, with the process being described as confusing and obstructive. This leads to frustration and a perception of predatory practices.
Playback and Buffering Problems ⏳
The app frequently buffers and experiences playback issues, making it difficult for users to enjoy content smoothly. This problem is exacerbated during live events, where buffering disrupts the viewing experience.
Inconsistent Content Tracking 🔄
The app fails to consistently track users' progress in shows, forcing them to manually find where they left off, which is a basic feature expected in streaming services. This issue is compounded by the app not saving the last watched episode or position.
Device Compatibility Issues 📱
Users report that the app does not function properly across various devices, including smart TVs and gaming consoles, leading to a fragmented and unreliable viewing experience. This inconsistency undermines the app's usability and accessibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is constantly freezing and crashing, making it impossible to watch anything. I've tried all troubleshooting steps, but nothing works. It's frustrating to pay for a service that doesn't function properly.
A Google user
Week of April 9th, 2025
I love the content, but the app is so glitchy. It doesn't save my place in shows, and I have to watch ads repeatedly. It's not worth the hassle.
A Google user
Week of April 9th, 2025
The app's search feature is terrible. I can't find anything, and it doesn't remember what I've watched. Other streaming services have much better functionality.
Fancyone
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is constantly freezing and crashing, making it impossible to watch anything. I've tried all troubleshooting steps, but nothing works. It's frustrating to pay for a service that doesn't function properly.
Candice Wu
App Store
I love the content, but the app is so glitchy. It doesn't save my place in shows, and I have to watch ads repeatedly. It's not worth the hassle.
Kelly Williams
Google Play
The app's search feature is terrible. I can't find anything, and it doesn't remember what I've watched. Other streaming services have much better functionality.
Koray Okumus
Google Play

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