Passport Parking

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Passport Parking's key feedback

Payment Issues

A significant number of users face issues with payment processing, including inability to update credit card information and network errors, affecting approximately 30% of users. This leads to frustration and potential parking tickets due to failed transactions.

I tried multiple credit cards, but the app kept saying 'Payment Failed' and I couldn't pay for my parking.

App Stability

Users frequently report app crashes and the need to reinstall, with about 25% experiencing these issues. This instability makes it difficult to rely on the app for parking needs.

The app often crashes and I have to delete and reinstall it to make it work.

Convenience Fees

Many users are frustrated by the additional convenience fees charged by the app, which can add up over time, affecting around 20% of users. This fee is seen as an unnecessary cost for a mandatory service.

I think it's ridiculous to pay a convenience fee when this is the only option for parking payment.

User Interface Problems

The app's user interface is criticized for being unintuitive and difficult to navigate, with about 15% of users mentioning issues like hidden buttons and poor design.

The keyboard blocks the buttons, making it hard to confirm my parking zone.

Nuggets

Major Highlights of the Week

Payment Issues

Users face persistent issues with updating or adding new payment methods, leading to failed transactions and parking tickets. The app's inability to process payments smoothly is a critical flaw that undermines its core functionality.

I tried multiple credit cards, but the app kept saying 'Payment Failed' and I got a parking ticket.

Apple Pay Absence

The lack of Apple Pay integration frustrates users who expect seamless payment options, especially when other apps offer this feature. This omission is seen as a significant inconvenience and a missed opportunity for user satisfaction.

It's disappointing that I can't use Apple Pay to pay for parking with this app.

Convenience Fees

The app imposes a 'convenience fee' that users find unjustified, especially when it's the only payment option available. This fee is perceived as an unnecessary cost that diminishes the app's value proposition.

Charging a convenience fee when it's the only way to pay is just a money grab.

UI and Usability

The app's user interface is criticized for being unintuitive and obstructive, with elements like the keyboard blocking essential buttons. These design flaws hinder the user experience and complicate simple tasks.

The keyboard covers the buttons, making it impossible to see what I'm typing.

Session Errors

Frequent errors like 'cannot create session' prevent users from completing parking transactions, causing significant inconvenience. These technical issues force users to seek alternative methods, undermining the app's reliability.

I constantly get 'couldn't create session' errors, making the app unusable.

Privacy Concerns

Users express discomfort with the app's broad terms and privacy policy, fearing excessive data sharing. This lack of transparency and control over personal data erodes trust and deters usage.

The privacy policy is so broad, it feels like they're selling my data.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Issues

Apple Pay Absence

Convenience Fees

UI and Usability

Session Errors

Privacy Concerns

Users express discomfort with the app's broad terms and privacy policy, fearing excessive data sharing. This lack of transparency and control over personal data erodes trust and deters usage.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has basic usability issues, like not using saved credit cards on my iPhone and requiring a PIN after phone authentication. It also doesn't keep me signed in for long, and if you take too long during checkout, you have to start over. These issues make the app frustrating to use.

Eric867

Week of April 2nd, 2025

The app doesn't allow updating credit card information, leading to network errors. Despite multiple attempts and reinstallations, the issue persists, and customer support is unhelpful.

TamDylan25

Week of April 2nd, 2025

The app's UI is problematic, with buttons blocked by the keyboard, making it difficult to confirm inputs. This issue needs fixing to improve user experience.

GZebadua

Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app doesn't allow updating credit card information, leading to network errors. Despite multiple attempts and reinstallations, the issue persists, and customer support is unhelpful.

Kelly Williams

Google Play

The app's UI is problematic, with buttons blocked by the keyboard, making it difficult to confirm inputs. This issue needs fixing to improve user experience.

Koray Okumus

Google Play

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User Experience Report

Passport Parking

Top Insights This Week

Payment Issues

App Stability

Convenience Fees

User Interface Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts