Patreon

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Patreon's key feedback

Persistent Notifications

A significant number of users, approximately 15%, report issues with direct message notifications that persist even after being viewed, causing frustration and clutter on their devices.

Notifications for direct messages won't clear, even after I've checked them, which is really annoying.

UI/UX Challenges

Around 20% of users express dissatisfaction with the app's user interface, describing it as clunky and difficult to navigate, which detracts from their overall experience and engagement.

The app's UI is so clunky and hard to navigate that it makes me want to cancel my subscription.

Content Loading Issues

Approximately 10% of users experience problems with content loading, such as buffering and failure to load older posts, which disrupts their ability to access content smoothly.

Scrolling back through content is frustrating because it buffers and doesn't load properly.

Payment and Pricing Discrepancies

About 5% of users face issues with unexpected price increases when subscribing through the app, leading to confusion and dissatisfaction with the payment process.

Subscribing through the app resulted in a higher charge than expected, which is frustrating and misleading.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Substack

Substack is praised for its focus on long-form content and providing a platform for writers and readers to connect. However, recent updates introducing video content have disappointed users who preferred its original focus on written media.

#2 RUNNER UP

Patreon

Patreon is appreciated for its ability to connect fans with creators and offer exclusive content. However, users frequently report technical issues such as app crashes, poor navigation, and notification failures, which detract from the overall experience.

#3 Straggler

Buy Me a Coffee

Buy Me a Coffee is criticized for poor customer service and issues with fund transfers, causing frustration among users. Despite its potential as a platform for supporting creators, these operational challenges overshadow its benefits.

Nuggets

Major Highlights of the Week

Notification Glitch

Direct message notifications persist even after being viewed, causing user frustration and cluttering the interface. This issue disrupts user experience by preventing effective notification management.

The direct message notification won’t go away even though I’ve clicked on it and everything!

UI Design Issues

The app's user interface is criticized for being clunky and difficult to navigate, leading to user disengagement. Users express a need for improved navigation features like categories and favorites.

Chatroom Search

The absence of a search feature in chatrooms hinders users from efficiently locating past messages or specific topics. Implementing a search function would enhance user interaction and content retrieval.

Would it be possible to implement a search feature in the chatroom to quickly find previous messages?

Scrolling Buffering

Users experience buffering issues when scrolling through content, which interrupts the browsing experience and diminishes app value. This technical flaw discourages continued use and subscription.

Scrolling goes back two weeks and then immediately gives me buffering, making it not worth the money.

Subscription Transparency

Users are unable to see the exact day of monthly subscription charges, causing confusion and potential financial inconvenience. Providing clear billing information would improve user satisfaction.

There needs to be a way to see what day every month a subscription will be charged.

Payment Processing Errors

Payment issues arise when users attempt to update payment methods, leading to failed transactions and user frustration. Streamlining the payment process would prevent these disruptions.

After cancelling a card, Patreon did not accept two other cards or PayPal, causing frustration.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Glitch

UI Design Issues

The app's user interface is criticized for being clunky and difficult to navigate, leading to user disengagement. Users express a need for improved navigation features like categories and favorites.

Chatroom Search

Scrolling Buffering

Users experience buffering issues when scrolling through content, which interrupts the browsing experience and diminishes app value. This technical flaw discourages continued use and subscription.

Subscription Transparency

Users are unable to see the exact day of monthly subscription charges, causing confusion and potential financial inconvenience. Providing clear billing information would improve user satisfaction.

Payment Processing Errors

Payment issues arise when users attempt to update payment methods, leading to failed transactions and user frustration. Streamlining the payment process would prevent these disruptions.

Quotes of the week

Hear from some of the most impactful users to drive changes

The direct message notification won’t go away even though I’ve clicked on it and everything! Please fix this, it’s so annoying!

JayKay189

Week of April 7th, 2025

It’s been like 2 or 3 years since I used it because I got sick of the UI being so clunky and bad. I’d stay much more engaged and subscribed if the UI was easier to navigate and you had queued and favorites or categories.

Oglopfoosbottom

Week of April 7th, 2025

Every update to this app makes it worse. There are no customization options, no way to change text size or the app interface, and every UI update makes the app uglier and uglier.

luxrus

Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The direct message notification won’t go away even though I’ve clicked on it and everything! Please fix this, it’s so annoying!

Candice Wu

App Store

Kelly Williams

Google Play

Every update to this app makes it worse. There are no customization options, no way to change text size or the app interface, and every UI update makes the app uglier and uglier.

Koray Okumus

Google Play

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User Experience Report

Patreon

Top Insights This Week

Persistent Notifications

UI/UX Challenges

Content Loading Issues

Payment and Pricing Discrepancies

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts