PayByPhone Parking

User Experience Report

Week of April 3rd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of PayByPhone Parking's key feedback

Login Issues

A significant number of users experience frequent login issues, requiring them to repeatedly sign in or reset their accounts, which disrupts their ability to use the app efficiently. Approximately 20% of users report this problem.

I have to sign in like a new account every time I park, which takes too much time.

Vehicle Selection Loop

Users are frustrated by a recurring issue where the app prompts them to change their vehicle, creating an endless loop that prevents them from completing their parking transaction. This affects about 15% of users.

The app keeps prompting me to change my vehicle, and I can't proceed to pay for parking.

Ad Intrusion

Many users are annoyed by the presence of ads within the app, especially when they are trying to complete a parking transaction, which they find intrusive and unnecessary. This issue affects around 10% of users.

I have to wade through a sea of ads even after paying a convenience fee.

Limited Time Options

Users are dissatisfied with the app's inability to offer flexible parking time increments, such as less than an hour, which forces them to overpay for parking. Approximately 10% of users express this concern.

I can only input times by the hour, which is inconvenient when I need just a few extra minutes.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero

SpotHero receives high praise for its convenience and ability to find affordable parking options, often at a discount compared to standard rates. Users appreciate the app's ease of use and effective customer service, although some have experienced issues with overbooking and customer support.

#2 RUNNER UP

ParkWhiz

ParkWhiz is appreciated for its user-friendly interface and ability to secure parking spots in advance, often at competitive prices. However, some users report issues with the app not working as expected, such as incorrect booking details and poor customer service response.

#3 Straggler

PayByPhone Parking

PayByPhone Parking receives mixed feedback, with users appreciating its convenience and ease of use, but many report technical issues such as app crashes, payment failures, and difficulties with vehicle selection. The app's reliability and customer support are areas of concern for users.

Nuggets

Major Highlights of the Week

Frequent login problems disrupt user experience, requiring repeated sign-ins and causing frustration. This issue hinders seamless parking transactions and needs immediate attention.

I have to sign in every time I park, which is time-consuming and annoying.

Vehicle Selection Loop

Users experience a persistent loop when selecting vehicles, preventing them from completing parking transactions. This bug results in parking tickets and a negative user experience.

The app keeps asking me to change my vehicle, and I can't proceed to pay for parking.

Ad Overload

Excessive advertising within the app frustrates users, especially when combined with convenience fees. This dual monetization strategy is perceived as greedy and diminishes user satisfaction.

I have to deal with ads and still pay a convenience fee, which feels greedy.

Time Increment Limitations

The app's inability to offer flexible time increments forces users to overpay for parking. This lack of customization is particularly burdensome for users needing short-term parking.

I have to pay for a full hour even if I only need 15 extra minutes, which is frustrating.

Payment Failures

Users face difficulties adding or updating payment methods, leading to transaction failures. This issue disrupts the core functionality of the app and requires urgent resolution.

My credit card keeps getting declined even after updating the info.

App Performance Issues

The app frequently crashes or fails to open, especially in areas with low connectivity. This instability undermines user trust and necessitates technical improvements.

The app often fails to open, especially in Miami, making it unreliable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent login problems disrupt user experience, requiring repeated sign-ins and causing frustration. This issue hinders seamless parking transactions and needs immediate attention.

Vehicle Selection Loop

Users experience a persistent loop when selecting vehicles, preventing them from completing parking transactions. This bug results in parking tickets and a negative user experience.

Ad Overload

Excessive advertising within the app frustrates users, especially when combined with convenience fees. This dual monetization strategy is perceived as greedy and diminishes user satisfaction.

Time Increment Limitations

The app's inability to offer flexible time increments forces users to overpay for parking. This lack of customization is particularly burdensome for users needing short-term parking.

Payment Failures

Users face difficulties adding or updating payment methods, leading to transaction failures. This issue disrupts the core functionality of the app and requires urgent resolution.

App Performance Issues

The app frequently crashes or fails to open, especially in areas with low connectivity. This instability undermines user trust and necessitates technical improvements.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps logging me out, requiring me to change my password and re-set up my account. Once in the app, it kept crashing, and I felt lucky to get one hour's worth of parking paid for.

TC3333333

Week of April 3rd, 2025

This app is very basic and could easily have more personalized features like being able to reorder vehicles added or having the last one used prefill. Also, it would be good if you could choose days by date instead of only being able to choose consecutive days.

juliefoolie

Week of April 3rd, 2025

I was hoping this app can reveal parking prices for planning purposes, but no. I also had frequent login issues where I sign in and a few seconds later an error message appears saying sorry. This app doesn't suit my needs.

Notapaidreviewer

Week of April 3rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps logging me out, requiring me to change my password and re-set up my account. Once in the app, it kept crashing, and I felt lucky to get one hour's worth of parking paid for.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

PayByPhone Parking

Top Insights This Week

Login Issues

Vehicle Selection Loop

Ad Intrusion

Limited Time Options

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts