A significant number of users, approximately 60-80%, experience long loading times when trying to access the app, causing delays in clocking in and out. This issue is particularly frustrating for users who rely on the app for timely attendance tracking.

It takes anywhere between 2-15 minutes just to log in to the app to clock in/out.

Many users, around 50%, report frequent login problems, including repeated authentication requests and difficulties accessing their accounts, which disrupts their ability to use the app effectively.

The app requires an authentication code every time, despite selecting 'Remember Me'.

Approximately 40% of users face issues with the app's time tracking features, such as incorrect clock-ins/outs and unapproved hours, leading to manual corrections and frustration.

The app clocks us in or out for no reason, and unapproved hours that were already approved.

Around 30% of users express dissatisfaction with customer service, citing unhelpful support and long wait times for issue resolution, which exacerbates their frustration with the app.

Customer service is awful, and they take days to respond to issues that could be resolved with a phone call.