Paycom

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Paycom

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Paycom's key feedback

1

User Interface Issues

Many users find the app's interface confusing and difficult to navigate, with complaints about unnecessary complexity and lack of intuitive design. Approximately 15% of users report these issues.

The interface is harsh and hard to follow, making it difficult for simple tasks.

2

Language and Localization Problems

Some users experience issues with the app defaulting to the wrong language, which can hinder usability. This affects about 5% of users.

The app popped up in Spanish instead of English, making it unusable for me.

3

Technical Glitches

Users report frequent crashes, blank screens, and other technical glitches that disrupt their experience. Around 10% of users are affected by these problems.

The app crashes constantly and has blank windows, making it a daily struggle to use.

4

Support and Communication Barriers

There are complaints about difficulty in reaching HR or support for help with app-related issues, affecting approximately 8% of users.

It's hard to get through to HR for help with the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Paycom
Paycom receives mixed feedback, with users praising its ease of use and comprehensive features for managing payroll and HR tasks. However, some users report issues with app glitches, login problems, and a cumbersome user interface.

#2 RUNNER UP

ADP Workforce Now
ADP Workforce Now is generally well-received for its reliability and ease of use, with users appreciating its comprehensive payroll and HR functionalities. However, some users experience login issues and occasional app crashes.

#3 Straggler

Workday
Workday garners mixed reviews, with users appreciating its robust features for HR management but criticizing its complex navigation and frequent login issues. The app's user interface is often described as unintuitive, leading to user frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Paycom
#1 Users Choice
Paycom receives mixed feedback, with users praising its ease of use and comprehensive features for managing payroll and HR tasks. However, some users report issues with app glitches, login problems, and a cumbersome user interface.
ADP Workforce Now
#2 Runner-up
ADP Workforce Now is generally well-received for its reliability and ease of use, with users appreciating its comprehensive payroll and HR functionalities. However, some users experience login issues and occasional app crashes.
Workday
#3 Straggler
Workday garners mixed reviews, with users appreciating its robust features for HR management but criticizing its complex navigation and frequent login issues. The app's user interface is often described as unintuitive, leading to user frustration.

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Nuggets

Major Highlights of the Week

Language Issues
Some users experience unexpected language settings, with the app defaulting to Spanish instead of English, causing confusion and frustration.
The app opened in Spanish, and I couldn't find a way to switch it back to English.
UI Complexity
The user interface is perceived as unnecessarily complex, with basic features missing and input fields that reset unexpectedly, leading to a frustrating user experience.
Changing a field to 'break' wipes the rest of the entry, making timesheet input a daily struggle.
HR Support Access
Users find it difficult to reach HR support through the app, which is crucial for resolving issues promptly, leading to dissatisfaction.
I struggle to get through to HR for help when I need it.
Login Confusion
The app's login process is confusing due to inconsistent use of terms like 'password' and 'username', leading to user frustration.
The app uses 'password' and 'username' interchangeably, which is confusing.
Feature Limitations
The app lacks user-definable features such as custom stop and start times and alarms for clocking in and out, limiting its functionality.
Why can't Paycom have its own alarms to remind me to clock in & out?
App Performance
The app is criticized for being slow and bloated, with frequent crashes and glitches that disrupt user tasks.
The app is slow, bloated, and crashes constantly, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Language Issues
Some users experience unexpected language settings, with the app defaulting to Spanish instead of English, causing confusion and frustration.
UI Complexity
The user interface is perceived as unnecessarily complex, with basic features missing and input fields that reset unexpectedly, leading to a frustrating user experience.
HR Support Access
Users find it difficult to reach HR support through the app, which is crucial for resolving issues promptly, leading to dissatisfaction.
Login Confusion
The app's login process is confusing due to inconsistent use of terms like 'password' and 'username', leading to user frustration.
Feature Limitations
The app lacks user-definable features such as custom stop and start times and alarms for clocking in and out, limiting its functionality.
App Performance
The app is criticized for being slow and bloated, with frequent crashes and glitches that disrupt user tasks.

Quotes of the week

Hear from some of the most impactful users to drive changes

Crashes constantly. Blank windows constantly. Unnecessarily difficult UI. Lacking basic features like default inputs or profiles. Inputting timesheet information is obnoxious and breaks constantly.
Captainnibles
Week of April 9th, 2025
Not sure why you can’t submit changes for an entire shift under one request like any other payroll app I’ve used, but ok. Once submitted, a lot of clicking to make sure that it retained your entry, as it’s prone to resetting whatever time you entered to the default.
Sdbeau
Week of April 9th, 2025
When we switched over originally, I hated it, but once I learned how to be credited for working through Lunch and remembering to log in and log out. Now I love it, it’s easy, it’s got everything, the reminders about logging in and out are good.
Tasha Deleck
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Crashes constantly. Blank windows constantly. Unnecessarily difficult UI. Lacking basic features like default inputs or profiles. Inputting timesheet information is obnoxious and breaks constantly.
Candice Wu
App Store
Not sure why you can’t submit changes for an entire shift under one request like any other payroll app I’ve used, but ok. Once submitted, a lot of clicking to make sure that it retained your entry, as it’s prone to resetting whatever time you entered to the default.
Kelly Williams
Google Play
When we switched over originally, I hated it, but once I learned how to be credited for working through Lunch and remembering to log in and log out. Now I love it, it’s easy, it’s got everything, the reminders about logging in and out are good.
Koray Okumus
Google Play

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