Peacock TV: Stream TV & Movies

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Peacock TV: Stream TV & Movies's key feedback

Excessive Ads

Many users are frustrated with the high frequency and length of ads, even for short episodes, which disrupts the viewing experience. Approximately 30% of users have expressed dissatisfaction with the ad experience.

The non-stop commercials make this app unwatchable, with 4 ad breaks in a 20-minute episode.

Playback Issues

Users frequently encounter buffering, lagging, and app crashes, which severely impact their ability to enjoy content smoothly. Around 25% of users report these technical difficulties.

Peacock constantly freezes and buffers, even with a stable WiFi connection.

Unwanted Autoplay

The app's autoplay feature often starts random shows after finishing an episode, cluttering users' 'continue watching' lists with unwanted content. This issue affects about 15% of users.

The app starts playing random episodes, filling my 'continue watching' list with shows I don't care about.

Remote Control Frustration

The app's unique remote control behavior on Apple TV deviates from standard practices, causing confusion and frustration among users. Approximately 10% of users have noted this issue.

The app's different behavior for the Apple TV remote makes it frustrating and confusing to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Disney+

Disney+ receives praise for its extensive library of beloved classics and new releases, appealing to both children and adults. However, users express frustration over technical issues such as app crashes and login problems, as well as dissatisfaction with the introduction of ads in a previously ad-free service.

#2 RUNNER UP

Netflix

Netflix is appreciated for its vast selection of content and user-friendly interface, but users are increasingly frustrated with frequent price hikes and the introduction of ads. Many users also express dissatisfaction with the removal of popular shows and the platform's handling of account sharing.

#3 Straggler

Peacock TV: Stream TV & Movies

Peacock TV offers a wide range of content, including live sports and exclusive originals, which users enjoy. However, the app is criticized for excessive ads, technical glitches, and slow performance, leading to a mixed user experience.

Nuggets

Major Highlights of the Week

Playback Errors

Frequent playback errors disrupt viewing on mobile devices, causing frustration and inability to watch content smoothly.

Playback errors occur every 5 minutes, making it impossible to watch anything on my phone.

Ad Overload

Excessive and repetitive ads, even for premium users, significantly degrade the viewing experience and lead to dissatisfaction.

I was bombarded with 60-second ads repeatedly, even during short scenes, ruining the experience.

Buffering Issues

Persistent buffering and lagging, regardless of network quality, hinder seamless streaming and frustrate users.

The app constantly buffers and freezes, even with a stable Wi-Fi connection, making it unusable.

Remote Control Inconsistency

The app's unique remote control behavior on Apple TV deviates from standard practices, causing user confusion and frustration.

The app's different remote behavior on Apple TV is confusing and frustrating compared to other streaming apps.

Unwanted Autoplay

Automatic playback of unrelated shows clutters the 'continue watching' list, making it difficult to manage viewing preferences.

Random episodes autoplay and fill my 'continue watching' list with shows I have no interest in.

Live Event Start

Lack of an option to start live events from the beginning limits user control over live sports viewing.

There's no option to start a live event from the beginning, which should be standard for live sports streaming.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Playback Errors

Frequent playback errors disrupt viewing on mobile devices, causing frustration and inability to watch content smoothly.

Ad Overload

Excessive and repetitive ads, even for premium users, significantly degrade the viewing experience and lead to dissatisfaction.

Buffering Issues

Persistent buffering and lagging, regardless of network quality, hinder seamless streaming and frustrate users.

Remote Control Inconsistency

The app's unique remote control behavior on Apple TV deviates from standard practices, causing user confusion and frustration.

Unwanted Autoplay

Automatic playback of unrelated shows clutters the 'continue watching' list, making it difficult to manage viewing preferences.

Live Event Start

Lack of an option to start live events from the beginning limits user control over live sports viewing.

Quotes of the week

Hear from some of the most impactful users to drive changes

The developers of this app took it upon themselves to use a different behavior for the Apple TV remote than all other streaming apps, thus making this app an exercise in frustration and confusion. It's ridiculous that they changed the expected behavior for something that doesn't work better and is more difficult and frustrating. I will not be continuing my subscription.

usrbingeek

Week of April 9th, 2025

I absolutely cannot stand the fact that this app just starts playing some random episode of some random show when I get to the last episode of something I’m watching. I have so many shows in my 'continue playing' section that I have absolutely no interest in. It makes it useless. Please stop. Or let us remove items from continue watching!

JustinRez

Week of April 9th, 2025

The non-stop commercials make this app unwatchable. Just trying to watch a 20min episode and I’m served 4 ad breaks up to 90sec each. Such an unpleasant viewing experience.

1Hawk2

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The non-stop commercials make this app unwatchable. Just trying to watch a 20min episode and I’m served 4 ad breaks up to 90sec each. Such an unpleasant viewing experience.

Koray Okumus

Google Play

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User Experience Report

Peacock TV: Stream TV & Movies

Top Insights This Week

Excessive Ads

Playback Issues

Unwanted Autoplay

Remote Control Frustration

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts