Perplexity

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Perplexity

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Perplexity's key feedback

1

Subscription Issues

Some users experience problems with subscription management, such as being double-charged or finding it difficult to cancel. Approximately 5% of users report these issues, which can lead to frustration and dissatisfaction with the app. Example: 'I got double charged for the subscription service and there's no way to see your subscription status in the app.'

I got double charged for the subscription service and there's no way to see your subscription status in the app.

2

Voice Feature Limitations

The voice transcription and conversation features are not as robust as some users expect, with issues like poor voice recognition and lack of conversational continuity. This affects about 3% of users who rely on voice interactions. Example: 'There is no proper support for voice conversations, and it lacks a lot in user-friendliness.'

There is no proper support for voice conversations, and it lacks a lot in user-friendliness.

3

Interface Frustrations

Users report difficulties with the app's interface, such as the inability to scroll through sources without accidentally opening them, and the chat window closing unexpectedly. These issues impact around 4% of users, hindering their multitasking capabilities. Example: 'The chat window on mobile closes automatically, making multitasking a pain.'

The chat window on mobile closes automatically, making multitasking a pain.

4

Content Accuracy Concerns

A small percentage of users, about 2%, express concerns about the accuracy of the information provided, particularly in comparison to other AI tools. This can lead to trust issues with the app's responses. Example: 'INCORRECT ANSWERS provided; not helpful at all. Paid for the Pro! Complete waste of money!'

INCORRECT ANSWERS provided; not helpful at all. Paid for the Pro! Complete waste of money!

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Perplexity
Perplexity receives high praise for its accuracy, user-friendly interface, and ability to provide detailed answers with citations. Users appreciate its AI capabilities and often prefer it over traditional search engines like Google. However, some users express concerns about subscription costs and occasional bugs.

#2 RUNNER UP

Google Search
Google Search is widely appreciated for its reliability and comprehensive search capabilities. Users find it useful for a wide range of queries, though some express frustration with ads and data privacy concerns. Despite these issues, it remains a popular choice for many.

#3 Straggler

Microsoft Bing
Microsoft Bing is praised for its AI features and rewards system, which users find engaging and beneficial. The app's AI image generation and Copilot features are highlighted as standout elements. However, some users report issues with app performance and reward redemption.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Perplexity
#1 Users Choice
Perplexity receives high praise for its accuracy, user-friendly interface, and ability to provide detailed answers with citations. Users appreciate its AI capabilities and often prefer it over traditional search engines like Google. However, some users express concerns about subscription costs and occasional bugs.
Google Search
#2 Runner-up
Google Search is widely appreciated for its reliability and comprehensive search capabilities. Users find it useful for a wide range of queries, though some express frustration with ads and data privacy concerns. Despite these issues, it remains a popular choice for many.
Microsoft Bing
#3 Straggler
Microsoft Bing is praised for its AI features and rewards system, which users find engaging and beneficial. The app's AI image generation and Copilot features are highlighted as standout elements. However, some users report issues with app performance and reward redemption.

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Nuggets

Major Highlights of the Week

Chat Window Friction 📱
The chat window on mobile devices closes automatically when users switch apps, causing significant friction in multitasking, especially on iPads. This disrupts the user experience by requiring users to repeatedly navigate back to their previous chats.
The chat window closes every time I switch apps, making multitasking a hassle.
Voice Model Downgrade 🎤
The recent update replaced the preferred voice model 'Alex' with less versatile options, leading to dissatisfaction among users who valued the previous model's multilingual capabilities. This change is perceived as a downgrade, affecting the app's usability for voice interactions.
The new voice models are a downgrade from 'Alex', which was much better.
Scrolling Issues 🖱️
Users face difficulties scrolling through the list of sources as tapping to scroll often opens the source instead. This issue hinders the seamless navigation of information, impacting the overall user experience.
I can't scroll through sources without accidentally opening them.
Subscription Confusion 💳
Some users experience issues with subscription management, including being charged multiple times and difficulty accessing subscription status within the app. This creates frustration and a lack of trust in the app's billing system.
I was double charged for the subscription and can't see my status in the app.
News Feed Distraction 📰
The addition of a news feed on the homepage is seen as distracting and irrelevant, leading some users to cancel their subscriptions. This feature detracts from the app's primary purpose of providing focused search and research capabilities.
The news feed is distracting and irrelevant, ruining the app for me.
Landscape Mode Limitation 📐
The app lacks landscape mode support on tablets, which is a significant usability issue for users who prefer or require this orientation. This limitation affects the app's accessibility and user satisfaction on larger devices.
I can't use the app in landscape mode on my tablet, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Chat Window Friction 📱
The chat window on mobile devices closes automatically when users switch apps, causing significant friction in multitasking, especially on iPads. This disrupts the user experience by requiring users to repeatedly navigate back to their previous chats.
Voice Model Downgrade 🎤
The recent update replaced the preferred voice model 'Alex' with less versatile options, leading to dissatisfaction among users who valued the previous model's multilingual capabilities. This change is perceived as a downgrade, affecting the app's usability for voice interactions.
Scrolling Issues 🖱️
Users face difficulties scrolling through the list of sources as tapping to scroll often opens the source instead. This issue hinders the seamless navigation of information, impacting the overall user experience.
Subscription Confusion 💳
Some users experience issues with subscription management, including being charged multiple times and difficulty accessing subscription status within the app. This creates frustration and a lack of trust in the app's billing system.
News Feed Distraction 📰
The addition of a news feed on the homepage is seen as distracting and irrelevant, leading some users to cancel their subscriptions. This feature detracts from the app's primary purpose of providing focused search and research capabilities.
Landscape Mode Limitation 📐
The app lacks landscape mode support on tablets, which is a significant usability issue for users who prefer or require this orientation. This limitation affects the app's accessibility and user satisfaction on larger devices.

Quotes of the week

Hear from some of the most impactful users to drive changes

Perplexity has 10x my capabilities to deliver deeper knowledge for myself and my clients across multiple industries, including healthcare, real estate, and finance. The layers it goes down in minutes with Deep Research would take me or an analyst weeks, and we probably still wouldn’t uncover the sources and insights that Perplexity does. I can’t recommend this enough.
Jordan6778
Week of April 9th, 2025
The service is great but my biggest issue is the chat window on mobile. It closes automatically every time I swipe away from the app for even a second. It makes multitasking in this app kind of a pain.
snootyroo
Week of April 9th, 2025
I love the app. UI is great. Responses seem to be inaccurate in normal mode. Very accurate in Pro mode. But I wish the iPhone control center directly opened to pro mode or at least provide options to set what you want it to open to.
swagh06
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Perplexity has 10x my capabilities to deliver deeper knowledge for myself and my clients across multiple industries, including healthcare, real estate, and finance. The layers it goes down in minutes with Deep Research would take me or an analyst weeks, and we probably still wouldn’t uncover the sources and insights that Perplexity does. I can’t recommend this enough.
Candice Wu
App Store
The service is great but my biggest issue is the chat window on mobile. It closes automatically every time I swipe away from the app for even a second. It makes multitasking in this app kind of a pain.
Kelly Williams
Google Play
I love the app. UI is great. Responses seem to be inaccurate in normal mode. Very accurate in Pro mode. But I wish the iPhone control center directly opened to pro mode or at least provide options to set what you want it to open to.
Koray Okumus
Google Play

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