PetDesk

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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PetDesk

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of PetDesk's key feedback

1

Landscape Mode Limitation

A significant number of users, approximately 10%, are frustrated by the app's inability to function in landscape mode on tablets, which affects usability, especially for those who prefer or require this orientation for accessibility reasons.

The app's lack of landscape mode makes it unusable for me on my iPad.

2

Data Loss Issues

Around 5% of users have experienced distressing data loss, including pet profiles and loyalty points, which undermines trust in the app's reliability and data management capabilities.

I lost all my pet info and loyalty points due to a programming error, and communication about the issue has been poor.

3

Appointment Notification Failures

Approximately 7% of users report not receiving notifications for scheduled appointments, leading to confusion and missed appointments, which diminishes the app's effectiveness in managing pet care.

I never get notified when an appointment is scheduled, which is frustrating.

4

Profile Deletion After Pet's Death

A small but significant portion of users, about 3%, are upset that their deceased pets' profiles are automatically deleted, as they wish to retain access to these records for sentimental and practical reasons.

My deceased cat's profile was deleted without my consent, which was very distressing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Vetster
Vetster receives mixed feedback, with users praising its convenience and the ability to get quick appointments and prescriptions. However, many users express frustration over hidden fees, prescription issues, and the inability to prescribe medications in certain states, leading to dissatisfaction.

#2 RUNNER UP

PetDesk
PetDesk is appreciated for its ease of use, convenience in managing pet appointments, and reminders. However, users have reported issues with app functionality, such as lack of landscape mode and persistent notifications, as well as occasional bugs affecting appointment scheduling.

#3 Straggler

PetPro Connect
PetPro Connect is generally well-received for its user-friendly interface and effective communication features. Users appreciate the ability to manage pet health records and appointments, although some have noted occasional technical glitches and connectivity issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Vetster
#1 Users Choice
Vetster receives mixed feedback, with users praising its convenience and the ability to get quick appointments and prescriptions. However, many users express frustration over hidden fees, prescription issues, and the inability to prescribe medications in certain states, leading to dissatisfaction.
PetDesk
#2 Runner-up
PetDesk is appreciated for its ease of use, convenience in managing pet appointments, and reminders. However, users have reported issues with app functionality, such as lack of landscape mode and persistent notifications, as well as occasional bugs affecting appointment scheduling.
PetPro Connect
#3 Straggler
PetPro Connect is generally well-received for its user-friendly interface and effective communication features. Users appreciate the ability to manage pet health records and appointments, although some have noted occasional technical glitches and connectivity issues.

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Nuggets

Major Highlights of the Week

Landscape Mode Limitation
The app's lack of landscape mode on tablets significantly hinders usability, especially for users who prefer or require this orientation. This limitation affects the overall user experience, particularly when using the messaging feature.
I can't use the app in landscape mode on my tablet, which is frustrating when messaging.
Data Loss Concerns
Users experience distress due to the loss of pet profiles and loyalty points, which are crucial for maintaining pet care continuity and user trust. This issue is exacerbated by poor communication from support regarding resolution timelines.
My pet's profile and loyalty points disappeared, and support hasn't resolved it for months.
Appointment Sync Issues
The app fails to synchronize appointment data, leading to missed notifications and confusion about scheduled appointments. This undermines the app's core functionality of managing pet care efficiently.
I didn't receive any notifications for my scheduled appointment and had to call the vet to confirm.
Profile Deletion After Pet's Death
The automatic deletion of pet profiles after a pet's death is distressing for users who wish to retain access to their pet's information for memorial purposes. This oversight fails to accommodate the emotional needs of pet owners.
My deceased pet's profile was deleted without my consent, which was very upsetting.
Unintended Appointment Cancellations
Users report mysterious cancellations of appointments they did not initiate, raising concerns about potential bugs or unauthorized actions within the app. This issue disrupts the scheduling process and erodes user confidence.
My pet's surgery was canceled through the app, but I never opened it to do so.
Inadequate Support and Guidance
The app's support system relies heavily on self-service articles, which are insufficient for resolving complex user issues. This lack of direct assistance leaves users frustrated and without solutions.
The app's help section only offers articles, which didn't solve my problem.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Landscape Mode Limitation
The app's lack of landscape mode on tablets significantly hinders usability, especially for users who prefer or require this orientation. This limitation affects the overall user experience, particularly when using the messaging feature.
Data Loss Concerns
Users experience distress due to the loss of pet profiles and loyalty points, which are crucial for maintaining pet care continuity and user trust. This issue is exacerbated by poor communication from support regarding resolution timelines.
Appointment Sync Issues
The app fails to synchronize appointment data, leading to missed notifications and confusion about scheduled appointments. This undermines the app's core functionality of managing pet care efficiently.
Profile Deletion After Pet's Death
The automatic deletion of pet profiles after a pet's death is distressing for users who wish to retain access to their pet's information for memorial purposes. This oversight fails to accommodate the emotional needs of pet owners.
Unintended Appointment Cancellations
Users report mysterious cancellations of appointments they did not initiate, raising concerns about potential bugs or unauthorized actions within the app. This issue disrupts the scheduling process and erodes user confidence.
Inadequate Support and Guidance
The app's support system relies heavily on self-service articles, which are insufficient for resolving complex user issues. This lack of direct assistance leaves users frustrated and without solutions.

Quotes of the week

Hear from some of the most impactful users to drive changes

I only use my iPad in landscape mode which means apps that rotate automatically to be in portrait mode without an option for landscape are unusable for me.
L.deakin
Week of April 9th, 2025
I love being able to put all the information I need for my dog in one place. It’s easy to keep track, follow my schedule, and make appointments. I only wish they had a way to upload images of our documents.
ShequiaLove
Week of April 9th, 2025
I had over 2000 points. I went to schedule an appointment and my pets and points were gone. I contacted the help desk and was told it was a programming error and the programmers were fixing it. This was back in October 2024. I have called numerous times and they said they are still working on it. I still do not have my points back.
Katjboo
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I only use my iPad in landscape mode which means apps that rotate automatically to be in portrait mode without an option for landscape are unusable for me.
Candice Wu
App Store
I love being able to put all the information I need for my dog in one place. It’s easy to keep track, follow my schedule, and make appointments. I only wish they had a way to upload images of our documents.
Kelly Williams
Google Play
I had over 2000 points. I went to schedule an appointment and my pets and points were gone. I contacted the help desk and was told it was a programming error and the programmers were fixing it. This was back in October 2024. I have called numerous times and they said they are still working on it. I still do not have my points back.
Koray Okumus
Google Play

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