Users frequently experience issues with the app scheduling appointments on incorrect days, affecting approximately 10% of users. This leads to frustration and a lack of trust in the app's booking features.

Every time I book an appointment, it schedules me for the wrong day.

Many users report problems during checkout, including errors with applying discounts, payment validation failures, and items disappearing from the cart, impacting around 20% of users. These issues make completing purchases difficult and frustrating.

I can never check out because it glitches every single time I try to.

A significant number of users face problems with the app not loading content, freezing, or displaying error messages, affecting about 15% of users. This hinders their ability to browse and use the app effectively.

The app won’t load anything, and I keep getting an error saying 'we couldn’t find what you are looking for.'

Users encounter difficulties accessing the rewards page and managing their loyalty program benefits, affecting approximately 10% of users. This prevents them from fully utilizing the app's loyalty features.

I can’t get to the rewards page to activate anything; it’s been broken for months.