Philo

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Philo

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Philo's key feedback

1

Excessive Ads

Many users are frustrated with the high frequency and length of ads despite paying a subscription fee, affecting approximately 40% of users. This issue diminishes the viewing experience and leads to dissatisfaction with the value provided.

I pay $30 a month and still have to watch long ads, which is ridiculous.

2

Billing Issues

A significant number of users report being charged unexpectedly after canceling their free trial or subscription, impacting around 15% of users. This has led to feelings of being scammed and distrust towards the service.

I canceled my trial but was still charged $30, which feels like a scam.

3

Technical Glitches

Users frequently encounter technical issues such as app freezing, incorrect episode listings, and problems with AirPlay, affecting about 25% of users. These glitches disrupt the viewing experience and cause frustration.

The app constantly freezes and doesn't save my progress, making it hard to watch anything.

4

Content Availability

Some users are disappointed with the misleading advertising of available shows, as certain advertised content is not accessible, affecting approximately 10% of users. This leads to dissatisfaction and a sense of being misled.

I subscribed to watch a specific show, but it wasn't available as advertised.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Philo
Philo receives mixed feedback, with users appreciating its variety of channels and content but criticizing the high subscription cost and frequent ads. Many users report technical issues such as glitches, casting problems, and difficulties with the app's functionality, leading to frustration and cancellations.

#2 RUNNER UP

YouTube TV
YouTube TV is praised for its user-friendly interface and accessibility features, but users are frustrated with frequent ads, high subscription costs, and technical issues like poor streaming quality and location-based restrictions. Many users express dissatisfaction with the service's value compared to its price.

#3 Straggler

Hulu + Live TV
Hulu + Live TV is criticized for its excessive ads despite the 'No Ads' plan, technical glitches, and poor customer service. Users are frustrated with the app's performance, frequent logouts, and misleading subscription terms, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Philo
#1 Users Choice
Philo receives mixed feedback, with users appreciating its variety of channels and content but criticizing the high subscription cost and frequent ads. Many users report technical issues such as glitches, casting problems, and difficulties with the app's functionality, leading to frustration and cancellations.
YouTube TV
#2 Runner-up
YouTube TV is praised for its user-friendly interface and accessibility features, but users are frustrated with frequent ads, high subscription costs, and technical issues like poor streaming quality and location-based restrictions. Many users express dissatisfaction with the service's value compared to its price.
Hulu + Live TV
#3 Straggler
Hulu + Live TV is criticized for its excessive ads despite the 'No Ads' plan, technical glitches, and poor customer service. Users are frustrated with the app's performance, frequent logouts, and misleading subscription terms, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Unexpected Charges
Users are experiencing unexpected charges after canceling their free trials, leading to frustration and a perception of deceptive practices. This issue undermines trust and suggests a need for clearer communication and process transparency.
I canceled my subscription during the free trial, but I was still charged $30.
Excessive Ads
Despite paying a subscription fee, users are subjected to frequent and lengthy ads, which diminishes the perceived value of the service. This inconsistency between user expectations and actual experience is causing dissatisfaction.
I pay $30 a month and still have to watch 4-minute ads, which is unacceptable.
Device Compatibility Issues
Users report significant difficulties with streaming on various devices, including issues with AirPlay and Chromecast, which hinders the multi-device streaming promise. This technical limitation affects user satisfaction and retention.
AirPlay doesn't work properly, and I can't watch anything on my TV.
Content Availability
There are complaints about advertised shows not being available, leading to feelings of deceit and unmet expectations. This gap between marketing and actual content availability damages credibility.
I subscribed to watch a specific show, but it wasn't available despite being advertised.
Glitchy Performance
Frequent glitches, such as app crashes and incorrect episode listings, disrupt the viewing experience and frustrate users. These technical issues suggest a need for improved app stability and performance.
The app resets my shows and doesn't save my progress, making it unusable.
Customer Service Concerns
Users feel unsupported by customer service, especially when dealing with account issues and billing disputes. This lack of effective support erodes customer loyalty and satisfaction.
I had a login issue, and customer service gave a poor excuse instead of resolving it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unexpected Charges
Users are experiencing unexpected charges after canceling their free trials, leading to frustration and a perception of deceptive practices. This issue undermines trust and suggests a need for clearer communication and process transparency.
Excessive Ads
Despite paying a subscription fee, users are subjected to frequent and lengthy ads, which diminishes the perceived value of the service. This inconsistency between user expectations and actual experience is causing dissatisfaction.
Device Compatibility Issues
Users report significant difficulties with streaming on various devices, including issues with AirPlay and Chromecast, which hinders the multi-device streaming promise. This technical limitation affects user satisfaction and retention.
Content Availability
There are complaints about advertised shows not being available, leading to feelings of deceit and unmet expectations. This gap between marketing and actual content availability damages credibility.
Glitchy Performance
Frequent glitches, such as app crashes and incorrect episode listings, disrupt the viewing experience and frustrate users. These technical issues suggest a need for improved app stability and performance.
Customer Service Concerns
Users feel unsupported by customer service, especially when dealing with account issues and billing disputes. This lack of effective support erodes customer loyalty and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great and I love all the variety of shows that are on there to choose from, but I do not appreciate the long ads and I’m paying $29 a month! They need to reduce the ad times.
Briebrie2138
Week of April 9th, 2025
I tried the 7-day free trial and quickly realized that I had no desire to continue the subscription for $30/month with a ton of commercials and limited content. Philo still charged me $30 even though I canceled after a day into my free trial.
brewdog74
Week of April 9th, 2025
Philo is awesome! People complain about 'ads' but fail to realize Philo is a LIVE TV service, just like cable it shows scheduled TV by the networks and just like cable has commercials.
mintypenguin83
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great and I love all the variety of shows that are on there to choose from, but I do not appreciate the long ads and I’m paying $29 a month! They need to reduce the ad times.
Candice Wu
App Store
I tried the 7-day free trial and quickly realized that I had no desire to continue the subscription for $30/month with a ton of commercials and limited content. Philo still charged me $30 even though I canceled after a day into my free trial.
Kelly Williams
Google Play
Philo is awesome! People complain about 'ads' but fail to realize Philo is a LIVE TV service, just like cable it shows scheduled TV by the networks and just like cable has commercials.
Koray Okumus
Google Play

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