VicoHome

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of VicoHome's key feedback

Subscription Issues

A significant number of users, approximately 15%, report issues with subscription management, including unexpected charges and difficulties in canceling subscriptions. This has led to frustration and a sense of being misled by the service.

The app continues to charge me monthly even after I canceled my subscription.

Short Video Clips

Around 10% of users are dissatisfied with the app's limitation on video length, even with a paid subscription, which restricts recordings to only 10 seconds, making it inadequate for security purposes.

The camera only records 10-second clips, which is not enough for security monitoring.

Connectivity Problems

Approximately 12% of users experience frequent connectivity issues, where the app fails to connect to the live stream or loses connection, despite having a strong internet signal.

The app often fails to connect to the live stream, even though my internet is working fine.

Language Translation Errors

A smaller segment, about 5% of users, face issues with incorrect language translations, which makes the app difficult to use for non-English speakers.

The app translates incorrectly into an Eastern European language instead of my phone's language, making it unreadable.

Nuggets

Major Highlights of the Week

Subscription Issues

Users experience unauthorized subscription renewals and difficulties canceling subscriptions, leading to unexpected charges. This undermines trust and satisfaction with the service.

Despite canceling, my subscription continues to renew and charge me monthly.

Short Video Clips

The app limits video recordings to 10 seconds even with a paid subscription, which is inadequate for security purposes. This limitation diminishes the app's effectiveness as a security tool.

The camera only records 10-second clips, making it useless for security.

Connectivity Problems

Frequent connectivity issues prevent users from accessing live streams, despite having strong internet signals. This affects the reliability and usability of the camera system.

The camera fails to connect to live stream 80% of the time despite full signal bars.

Language Translation Errors

The app's language translation feature is flawed, resulting in incorrect translations that render the app unusable for non-English speakers. This limits accessibility and user experience.

My app is unreadable because it translates into an incorrect language.

iOS Storage Limitations

iOS users face restrictions in purchasing video storage separately from the Apple App Store, complicating the use of family sharing plans. This lack of flexibility hinders user experience for iOS customers.

I can't purchase storage separately due to iOS restrictions, making my cameras useless.

Update Malfunctions

Recent app updates have caused significant malfunctions, including failure to detect people and app crashes. These issues disrupt functionality and user satisfaction.

After the update, the app no longer detects people and frequently crashes.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Issues

Users experience unauthorized subscription renewals and difficulties canceling subscriptions, leading to unexpected charges. This undermines trust and satisfaction with the service.

Short Video Clips

The app limits video recordings to 10 seconds even with a paid subscription, which is inadequate for security purposes. This limitation diminishes the app's effectiveness as a security tool.

Connectivity Problems

Frequent connectivity issues prevent users from accessing live streams, despite having strong internet signals. This affects the reliability and usability of the camera system.

Language Translation Errors

The app's language translation feature is flawed, resulting in incorrect translations that render the app unusable for non-English speakers. This limits accessibility and user experience.

iOS Storage Limitations

Update Malfunctions

Recent app updates have caused significant malfunctions, including failure to detect people and app crashes. These issues disrupt functionality and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The camera has good color, but it only records 10-second videos even with the paid subscription. This makes it useless as a security camera if you're not available to click on 'live'.

MistyAdams

Week of April 1st, 2025

I keep getting messages about people, cars, or pets passing by, but I have the camera on my balcony on the second floor. It's impossible for these detections to be accurate.

Evy d

Week of April 1st, 2025

After the new update, it does not detect people anymore.

Jake124142

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The camera has good color, but it only records 10-second videos even with the paid subscription. This makes it useless as a security camera if you're not available to click on 'live'.

Candice Wu

App Store

I keep getting messages about people, cars, or pets passing by, but I have the camera on my balcony on the second floor. It's impossible for these detections to be accurate.

Kelly Williams

Google Play

After the new update, it does not detect people anymore.

Koray Okumus

Google Play

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User Experience Report

VicoHome

Top Insights This Week

Subscription Issues

Short Video Clips

Connectivity Problems

Language Translation Errors

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts