Text Free: Second Call Number

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Text Free: Second Call Number's key feedback

Call Quality Issues

A significant number of users, approximately 20%, report poor call quality, with issues such as robotic voice distortion and dropped calls, making it difficult to use the app for reliable communication.

Every time I make a call, I sound like a robot, and calls often drop or we can't hear each other.

Customer Support Problems

Around 15% of users express frustration with the lack of responsive customer support, noting that they receive automated replies and struggle to get timely assistance when issues arise.

I haven't reached anyone for half a day despite the claim of 24/7 support, only getting automated replies.

Verification Code Costs

Approximately 10% of users are dissatisfied with the need to pay for receiving verification codes, which they feel should be a basic feature of the app, especially for those who cannot afford a regular phone number.

You need to pay to receive verification codes, which feels unfair for those who can't afford a regular number.

Ad Disruptions

About 12% of users complain about frequent ad interruptions, which can disrupt calls and degrade the overall user experience, making the app less appealing for regular use.

Calls will randomly end just so Text Free can play ads, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Voice

Google Voice receives high praise for its reliability, ease of use, and the ability to maintain a consistent number across devices. Users appreciate its spam protection and the convenience of having a secondary number for business or personal use. However, some users report issues with call quality and the need for a linked US number.

#2 RUNNER UP

Text Free: Second Call Number

Text Free receives mixed feedback, with users appreciating its free messaging and calling features. However, many users express frustration over the need to pay for verification codes and report issues with call quality and customer support. The app's reliability is questioned, with some users experiencing frequent glitches and login problems.

#3 Straggler

Burner

Burner is appreciated for its privacy features and ease of use, allowing users to create temporary numbers for various purposes. However, users criticize the app for its high costs and issues with connectivity and customer support. Some users report problems with receiving messages and calls, leading to dissatisfaction with the service.

Nuggets

Major Highlights of the Week

Call Quality Issues

Users experience robotic voice quality and frequent call drops, making it unreliable for professional use. This affects the app's core functionality and user satisfaction.

Every time I make a call, I sound like a robot and calls drop frequently.

Customer Support Gaps

Despite claims of 24/7 support, users report receiving only automated responses and no resolution for urgent issues. This undermines trust in the app's reliability and support promises.

I am locked out and only get automated replies when requesting support.

Verification Code Paywall

The requirement to pay for receiving verification codes is seen as a barrier, especially for users who rely on the app for cost-saving purposes. This contradicts the app's free service promise.

You need to pay to receive verification codes in messages.

Ad Disruption

Ads interrupt calls, causing them to end abruptly, which frustrates users and disrupts communication. This impacts the app's usability and user experience.

Calls will randomly end just so Text Free can play ads.

Message Delivery Failures

Users face issues with not receiving messages consistently, which affects the app's reliability as a primary messaging tool. This inconsistency leads to dissatisfaction and potential churn.

Receiving messages has dropped to 50%.

Account Access Problems

Users experience login issues with the app endlessly loading, preventing access to their accounts. This technical glitch hinders user engagement and retention.

When I try to log in, it just spins and spins, never logging me in.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Call Quality Issues

Users experience robotic voice quality and frequent call drops, making it unreliable for professional use. This affects the app's core functionality and user satisfaction.

Customer Support Gaps

Despite claims of 24/7 support, users report receiving only automated responses and no resolution for urgent issues. This undermines trust in the app's reliability and support promises.

Verification Code Paywall

The requirement to pay for receiving verification codes is seen as a barrier, especially for users who rely on the app for cost-saving purposes. This contradicts the app's free service promise.

Ad Disruption

Ads interrupt calls, causing them to end abruptly, which frustrates users and disrupts communication. This impacts the app's usability and user experience.

Message Delivery Failures

Users face issues with not receiving messages consistently, which affects the app's reliability as a primary messaging tool. This inconsistency leads to dissatisfaction and potential churn.

Account Access Problems

Users experience login issues with the app endlessly loading, preventing access to their accounts. This technical glitch hinders user engagement and retention.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have been using this as a work line so I don’t have to carry two cell phones around, but every time I make a call I sound like a robot and calls drop frequently. Please fix this.

Jnenna

Week of April 7th, 2025

This worked great for about 36 hours & then it completely stopped working. I upgraded to the paid version but only get automated replies when requesting support, so their claim of 24/7 support is misleading.

TMR325

Week of April 7th, 2025

If your account gets lots of messages and you use Auto reply, the system flags you for spam. I didn’t receive texts over 70 characters for days and got Error 5995, losing access to chats and contacts.

Kristen028480774

Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I have been using this as a work line so I don’t have to carry two cell phones around, but every time I make a call I sound like a robot and calls drop frequently. Please fix this.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Text Free: Second Call Number

Top Insights This Week

Call Quality Issues

Customer Support Problems

Verification Code Costs

Ad Disruptions

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts