A significant number of users, approximately 15%, report issues with syncing the app to other platforms like Strava, which affects their ability to track and log rides accurately. This problem is compounded by a lack of responsive customer support.

The app fails to sync with Strava, making it difficult to track my rides accurately.

Around 20% of users express frustration over the lack of a dedicated Apple Watch app, which limits their ability to monitor trails and record rides conveniently from their wrist, especially for a paid service.

It's frustrating that there's no Apple Watch app to monitor trails while riding.

Approximately 25% of users are dissatisfied with the number of features locked behind a paywall, feeling that the free version is too limited and the subscription cost is too high for the value provided.

Most useful features are locked behind a paywall, making the free version almost useless.

About 10% of users experience difficulties with account creation and login processes, often encountering errors or being denied access, which prevents them from using the app effectively.

I was denied access to the app after setting up an account due to a 'suspicious' username.