User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Pinterest's key feedback

Excessive Ads

A significant number of users, approximately 30%, are frustrated with the overwhelming presence of ads on Pinterest, which they feel detracts from the app's original purpose of providing inspiration. Many users express that their feeds are dominated by ads, making it difficult to find genuine content.

The app is now flooded with ads, making it feel more like a shopping catalog than a source of inspiration.

Commenting Issues

Around 20% of users report problems with the commenting feature, such as the inability to reply to comments or the disappearance of the send button. This issue is causing frustration among users who want to engage with the community.

I can't reply to comments anymore because the send button is missing, which is really frustrating.

Login and Age Restrictions

Approximately 15% of users are experiencing issues with logging in or creating accounts due to age restrictions, even when they meet the age requirements. This is causing dissatisfaction among younger users who are unable to access the app.

Despite being the right age, I can't create an account because it says I'm ineligible.

AI and Irrelevant Content

About 10% of users are concerned about the prevalence of AI-generated content and irrelevant posts, which they feel clutter the app and make it difficult to find authentic and useful ideas.

The app is crowded with AI-generated content, making it hard to find what I'm looking for.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Tumblr

Tumblr is praised for its unique community and lack of algorithmic interference, allowing users to curate their own experiences. However, recent updates and changes have frustrated users, with complaints about unwanted features like Tumblr Live and issues with app functionality.

#2 RUNNER UP

Instagram

Instagram receives mixed feedback, with users appreciating its connectivity and visual appeal, but many are frustrated by frequent bugs, account issues, and excessive ads. Some users express dissatisfaction with the platform's changes and moderation policies.

#3 Straggler

Pinterest is loved for its inspirational content and creative ideas, but users are increasingly frustrated by the rise of ads and AI-generated content. Technical issues, such as problems with commenting and account access, also contribute to a mixed user experience.

Nuggets

Major Highlights of the Week

Excessive Ads

Users are frustrated with the overwhelming number of ads, which now dominate their feeds and detract from the app's original purpose of providing inspiration. Many users express a desire for an ad-free premium option or more control over ad frequency.

About 70% of my feed is just ads, ruining the experience.

Commenting Issues

The inability to reply to comments is a recurring issue, with users reporting that the send button is missing or comments are being hidden without reason. This bug disrupts user interaction and diminishes the community aspect of the platform.

Every time I try to reply or edit a comment, the send button won't appear.

Users are experiencing difficulties logging into their accounts, often due to security measures that require password changes, which then fail to resolve the issue. This results in user frustration and potential abandonment of the app.

I can't log in at all despite changing my password multiple times.

Age Restriction Errors

There are complaints about age verification issues where users who meet the age requirement are incorrectly deemed ineligible to create or access accounts. This error prevents potential users from engaging with the app.

I'm 13, but it won't allow me to create an account, saying I'm ineligible.

AI Content Overload

The prevalence of AI-generated content is cluttering search results, making it difficult for users to find genuine inspiration. Users are requesting filters to exclude AI content for a more tailored experience.

Whenever I search for outfits, it's all crowded with AI junk.

Content Moderation Bias

There are concerns about biased content moderation, particularly affecting artistic posts featuring female figures, which are often wrongfully reported and removed. This inconsistency in policy enforcement is causing dissatisfaction among the artist community.

Many posts are wrongfully reported as violations, especially those with female figures.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Excessive Ads

Commenting Issues

Age Restriction Errors

AI Content Overload

Content Moderation Bias

Quotes of the week

Hear from some of the most impactful users to drive changes

Pinterest used to be a great place for inspiration, but now about 70% of my feed is just ads. It's frustrating to have my feed flooded with content I didn't ask for, especially when I'm trying to find specific ideas. Please reduce the ad frequency or give users more control over their feeds!

TruethReviews

Week of April 9th, 2025

I've loved this app for over a decade now but the current state of it is maddening. Most of what I see are ads and the stuff that isn't an ad is AI. It feels like Pinterest is dying.

stealinyoboi

Week of April 9th, 2025

I love Pinterest and use it all the time, but there's one thing. Every time I try to reply or edit a comment it won't let me? The send button won't appear. But besides that, amazing app!

✨I eat toasters✨💅

Week of April 9th, 2025

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The quotes of the week

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Candice Wu

App Store

I've loved this app for over a decade now but the current state of it is maddening. Most of what I see are ads and the stuff that isn't an ad is AI. It feels like Pinterest is dying.

Kelly Williams

Google Play

I love Pinterest and use it all the time, but there's one thing. Every time I try to reply or edit a comment it won't let me? The send button won't appear. But besides that, amazing app!

Koray Okumus

Google Play

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User Experience Report

Pinterest

Top Insights This Week

Excessive Ads

Commenting Issues

Login and Age Restrictions

AI and Irrelevant Content

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts