Homebase

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Homebase

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Homebase's key feedback

1

Access Code Issues

Some users experience difficulties receiving access codes to create accounts, affecting approximately 5% of users. This issue prevents them from accessing the app's features, leading to frustration and inability to use the service.

I can't create an account because I never receive the access code after entering my number.

2

Cash Out Confusion

The cash out feature is causing confusion and dissatisfaction among users, with about 3% affected. Users find the process complicated and are frustrated by the limitations and fees associated with cashing out their earnings.

The cash out feature is confusing and charges fees, making it difficult to access my earnings easily.

3

Glitchy Performance

Approximately 7% of users report glitches such as disappearing clock-in buttons and random logouts, which disrupt their ability to use the app effectively. These technical issues lead to frustration and hinder productivity.

The app is glitchy, with the clock-in button disappearing and random logouts despite a stable internet connection.

4

Update Inconveniences

Recent updates have made the app less user-friendly for about 4% of users, particularly with clickable links in shift notes being disabled. This change has made accessing important information more cumbersome.

The new update removed clickable links in shift notes, making it inconvenient to access important information quickly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Homebase
Homebase receives mixed feedback. Users appreciate its ease of use, comprehensive scheduling, and communication features, but some report issues with glitches, updates, and pushy features like cash advances. Overall, it is praised for its functionality but criticized for occasional technical problems.

#2 RUNNER UP

Deputy
Deputy is generally well-received for its intuitive design and ease of use, especially for scheduling and time tracking. However, some users experience technical issues, particularly with updates and app stability, which can affect its reliability.

#3 Straggler

When I Work
When I Work is praised for its user-friendly interface and effective scheduling capabilities. Users appreciate its simplicity and functionality, though some report occasional glitches and issues with notifications.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Homebase
#1 Users Choice
Homebase receives mixed feedback. Users appreciate its ease of use, comprehensive scheduling, and communication features, but some report issues with glitches, updates, and pushy features like cash advances. Overall, it is praised for its functionality but criticized for occasional technical problems.
Deputy
#2 Runner-up
Deputy is generally well-received for its intuitive design and ease of use, especially for scheduling and time tracking. However, some users experience technical issues, particularly with updates and app stability, which can affect its reliability.
When I Work
#3 Straggler
When I Work is praised for its user-friendly interface and effective scheduling capabilities. Users appreciate its simplicity and functionality, though some report occasional glitches and issues with notifications.

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Nuggets

Major Highlights of the Week

Access Code Issue
Users are unable to receive access codes when entering their phone numbers, preventing account creation and app usage. This issue disrupts the onboarding process and hinders user acquisition.
I enter my number and never receive an access code to create an account.
Cash Out Confusion
The cash-out feature is causing confusion due to unexpected charges and limitations on withdrawal amounts, leading to dissatisfaction with the financial management aspect of the app.
I was charged $100 after cashing out $100, and the process was confusing and frustrating.
Glitchy Interface
The app experiences glitches such as disappearing clock-in buttons and incorrect schedule displays, which disrupts user experience and operational efficiency.
The clock-in button disappears, and the schedule shows incorrect names and pictures.
Shift Coverage Competition
The current shift coverage system allows shifts to be claimed too quickly, preventing managers from making informed decisions based on employee merit or availability.
Shifts are claimed immediately, not allowing managers to decide based on merit.
Inconsistent Features
Differences between app and desktop versions, such as settings and shift editing capabilities, create frustration and inefficiency for users managing schedules and payroll.
The app version is different from the laptop, making it frustrating to manage shifts and payroll.
Link Accessibility Removed
Recent updates have removed the ability to click on phone numbers and addresses in shift notes, reducing the app's usability and efficiency for users needing quick access to information.
Phone numbers and addresses in shift notes are no longer clickable, making it inconvenient.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Access Code Issue
Users are unable to receive access codes when entering their phone numbers, preventing account creation and app usage. This issue disrupts the onboarding process and hinders user acquisition.
Cash Out Confusion
The cash-out feature is causing confusion due to unexpected charges and limitations on withdrawal amounts, leading to dissatisfaction with the financial management aspect of the app.
Glitchy Interface
The app experiences glitches such as disappearing clock-in buttons and incorrect schedule displays, which disrupts user experience and operational efficiency.
Shift Coverage Competition
The current shift coverage system allows shifts to be claimed too quickly, preventing managers from making informed decisions based on employee merit or availability.
Inconsistent Features
Differences between app and desktop versions, such as settings and shift editing capabilities, create frustration and inefficiency for users managing schedules and payroll.
Link Accessibility Removed
Recent updates have removed the ability to click on phone numbers and addresses in shift notes, reducing the app's usability and efficiency for users needing quick access to information.

Quotes of the week

Hear from some of the most impactful users to drive changes

The latest update removed the decimal conversion of hours worked, which was very helpful for calculating hours.
redlinoleum
Week of April 9th, 2025
The app is glitchy; sometimes the clock-in button disappears, and it randomly logs me out, claiming internet issues when my connection is fine.
imaniwon
Week of April 9th, 2025
It would be better if multiple people could apply for a shift, allowing the manager to decide based on merit rather than who claims it first.
BlueServer
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The latest update removed the decimal conversion of hours worked, which was very helpful for calculating hours.
Candice Wu
App Store
The app is glitchy; sometimes the clock-in button disappears, and it randomly logs me out, claiming internet issues when my connection is fine.
Kelly Williams
Google Play
It would be better if multiple people could apply for a shift, allowing the manager to decide based on merit rather than who claims it first.
Koray Okumus
Google Play

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