Pixelcut AI Photo Editor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Pixelcut AI Photo Editor's key feedback

Billing Issues

A significant number of users, approximately 15%, report being charged unexpectedly after the free trial period, with difficulties in obtaining refunds. This has led to frustration and accusations of deceptive billing practices.

I was charged $90 after a trial I didn't know I signed up for, and they refused to refund my money.

Cancellation Problems

Around 10% of users experience issues with canceling their subscriptions, often finding it difficult to stop the auto-renewal process, leading to unwanted charges.

I want to delete the app but it keeps redirecting me, making it impossible to cancel.

Feature Misrepresentation

Approximately 8% of users feel misled by the app's advertised features, such as the 'Magic Eraser', which they claim does not perform as promised, leading to disappointment.

The app advertises a 'magic eraser' to remove people from photos, but it doesn't have this feature.

Limited Free Use

About 7% of users are dissatisfied with the limited functionality available without payment, feeling that the app's free version is too restricted, pushing them towards a paid subscription.

The background eraser is good but only offers a few free uses before requiring payment.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canva

Canva is highly praised for its ease of use and versatility, with many users appreciating its design capabilities for both personal and professional projects. However, some users express frustration over the transition of previously free features to paid ones, and issues with subscription management.

#2 RUNNER UP

Pixelcut AI Photo Editor

Pixelcut AI Photo Editor receives mixed feedback; users commend its precise background removal and ease of use, especially for non-professionals. However, there are significant complaints about its subscription model, with many users feeling misled by the free trial and facing difficulties in obtaining refunds.

#3 Straggler

PicsArt

PicsArt is favored for its comprehensive editing tools and creative features, making it a popular choice for both casual and more serious editing. Nonetheless, users are often frustrated by the frequent ads and the push towards premium subscriptions, which can hinder the free user experience.

Nuggets

Major Highlights of the Week

Billing Issues

Users are unexpectedly charged $90 after a free trial, even when they attempt to cancel immediately. The refund process is difficult, leaving users feeling deceived and financially burdened.

I canceled immediately after signing up for the free trial, but they still charged me $90 and won't refund my money.

Cancellation Problems

Users face challenges in canceling their subscriptions, with some unable to find a straightforward way to do so. This leads to frustration and a sense of being trapped in unwanted subscriptions.

I want to delete the app, but it keeps redirecting me to a website, preventing cancellation.

Feature Misrepresentation

The app advertises features like the 'Magic Eraser' that some users claim do not exist, leading to accusations of false advertising. This discrepancy results in dissatisfaction and distrust.

Downloaded because it advertises a 'magic eraser' that can remove people from photos, but the app does not have this feature.

Limited Free Use

Users are disappointed by the limited number of free background removals before requiring payment, feeling misled by the app's initial free offering. This limitation is not clearly communicated upfront.

The background eraser is good, but it only gives you a few free uses before requiring payment.

App Performance

Some users report that the app's performance has declined, with features like AI expand not finalizing products and stalling. This affects the app's reliability and user satisfaction.

This used to be the best AI expand software, but now it stalls and doesn't finalize the product.

Trial Confusion

Users are confused by the trial terms, leading to unexpected charges and dissatisfaction. The lack of clarity around the trial period and subsequent charges is a significant pain point.

Was charged $90 after a three-day trial I didn’t even know I signed up for, and there is no help for a refund.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Billing Issues

Users are unexpectedly charged $90 after a free trial, even when they attempt to cancel immediately. The refund process is difficult, leaving users feeling deceived and financially burdened.

Cancellation Problems

Users face challenges in canceling their subscriptions, with some unable to find a straightforward way to do so. This leads to frustration and a sense of being trapped in unwanted subscriptions.

Feature Misrepresentation

The app advertises features like the 'Magic Eraser' that some users claim do not exist, leading to accusations of false advertising. This discrepancy results in dissatisfaction and distrust.

Limited Free Use

App Performance

Some users report that the app's performance has declined, with features like AI expand not finalizing products and stalling. This affects the app's reliability and user satisfaction.

Trial Confusion

Users are confused by the trial terms, leading to unexpected charges and dissatisfaction. The lack of clarity around the trial period and subsequent charges is a significant pain point.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's background eraser is excellent, but the subscription model is misleading. I was charged $90 after a trial I didn't realize I signed up for, and there's no help for a refund.

Meallory

Week of April 9th, 2025

Although the app is user-friendly and effective, the billing system is problematic. I was charged despite canceling the trial, and customer support was unhelpful.

kristyloves

Week of April 9th, 2025

The app is great for creating professional-looking images quickly, but the subscription model is frustrating. I wish there was better customer support instead of canned responses.

15 a TN ig

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's background eraser is excellent, but the subscription model is misleading. I was charged $90 after a trial I didn't realize I signed up for, and there's no help for a refund.

Candice Wu

App Store

Although the app is user-friendly and effective, the billing system is problematic. I was charged despite canceling the trial, and customer support was unhelpful.

Kelly Williams

Google Play

The app is great for creating professional-looking images quickly, but the subscription model is frustrating. I wish there was better customer support instead of canned responses.

Koray Okumus

Google Play

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User Experience Report

Pixelcut AI Photo Editor

Top Insights This Week

Billing Issues

Cancellation Problems

Feature Misrepresentation

Limited Free Use

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts