Plamfy: Watch Streams&Go Live

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Plamfy: Watch Streams&Go Live's key feedback

Privacy Concerns

A significant number of users are concerned about privacy, particularly the fact that live streamers can see viewers without explicit consent. Approximately 10% of users have expressed discomfort with this feature.

The app doesn't inform users that streamers can see them, which feels like a privacy violation.

Account Issues

Users frequently report problems with account creation and management, including being unable to create accounts or having accounts banned without clear reasons. This issue affects around 15% of users.

I can't even make an account, and there's no guidance on what to do next.

Unfair Charges

Many users feel the app charges excessively, with unexpected fees for interactions they did not initiate, leading to dissatisfaction. This affects about 12% of users.

I was charged over $1000 for requests I didn't join, which feels like a scam.

Inappropriate Content

There are concerns about inappropriate content and the presence of underage users, which contradicts the app's stated policies. Approximately 8% of users have raised this issue.

The app is filled with young users engaging in inappropriate activities, which is concerning.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YouTube Live

YouTube Live receives mixed feedback, with users appreciating its vast content library and ease of use, but many criticize the frequent ads and high subscription costs. Technical issues such as app crashes and poor customer support are also common complaints.

#2 RUNNER UP

Plamfy: Watch Streams&Go Live

Plamfy garners mixed reviews, with users praising its community and ease of use, but many express concerns over inappropriate content and high costs for in-app purchases. Technical issues and account bans without clear reasons are also frequently mentioned.

#3 Straggler

Twitch

Twitch is praised for its vibrant community and streaming capabilities, but recent updates have led to dissatisfaction due to a TikTok-like interface and excessive ads. Users also report technical issues and a lack of customer support.

Nuggets

Major Highlights of the Week

Privacy Concerns

Users are unknowingly visible to live streamers without explicit consent, raising significant privacy issues. This lack of transparency could lead to legal challenges if not addressed promptly.

The app doesn't inform users that streamers can see them, which is a major privacy concern.

Account Creation Issues

New users face difficulties in creating accounts, hindering their ability to engage with the app. This barrier to entry could deter potential users from joining the platform.

I can't even make an account, so what am I supposed to do?

Unjust Bans

Users report being banned without valid reasons or explanations, often after investing time and money. This lack of clarity and fairness in account management damages user trust and satisfaction.

I was banned for being underage despite proving my age, which is unfair.

Inappropriate Content

The app is perceived as hosting inappropriate content, contradicting its stated policies. This misalignment could harm the app's reputation and user base.

The app is mostly young girls doing inappropriate things, making it seem like a porn site.

Coin and Gift Issues

Users experience discrepancies with coin purchases and gift transactions, leading to financial dissatisfaction. This undermines the app's monetization strategy and user trust.

I bought coins for gifts, but the recipient never got them, which feels like a rip-off.

Inadequate Customer Support

Users express frustration over unresponsive customer support, which fails to address their issues effectively. This lack of support can lead to user attrition and negative app perception.

I messaged support about my suspension but got no response, which is frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Privacy Concerns

Users are unknowingly visible to live streamers without explicit consent, raising significant privacy issues. This lack of transparency could lead to legal challenges if not addressed promptly.

Account Creation Issues

New users face difficulties in creating accounts, hindering their ability to engage with the app. This barrier to entry could deter potential users from joining the platform.

Unjust Bans

Users report being banned without valid reasons or explanations, often after investing time and money. This lack of clarity and fairness in account management damages user trust and satisfaction.

Inappropriate Content

The app is perceived as hosting inappropriate content, contradicting its stated policies. This misalignment could harm the app's reputation and user base.

Coin and Gift Issues

Users experience discrepancies with coin purchases and gift transactions, leading to financial dissatisfaction. This undermines the app's monetization strategy and user trust.

Inadequate Customer Support

Users express frustration over unresponsive customer support, which fails to address their issues effectively. This lack of support can lead to user attrition and negative app perception.

Quotes of the week

Hear from some of the most impactful users to drive changes

I downloaded this app 1 year ago and it was great, but the updates made it worse. They increased the price of coins, and now it's not worth being a supporter anymore. It's too much money.

Joker1.2

Week of April 9th, 2025

I was under the impression that updates improve functionality, but each update makes this app worse. I've lost the ability to control the volume, and notifications don't clear out. Fix these issues, and I'll update my review.

Losskilz

Week of April 9th, 2025

I love the app, but I can't search for friends on it. Also, I'm curious about how many regions or countries it covers.

𝐺𝑒𝑒𝑘𝑖𝑜

Week of April 9th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

I downloaded this app 1 year ago and it was great, but the updates made it worse. They increased the price of coins, and now it's not worth being a supporter anymore. It's too much money.

Candice Wu

App Store

Kelly Williams

Google Play

I love the app, but I can't search for friends on it. Also, I'm curious about how many regions or countries it covers.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Plamfy: Watch Streams&Go Live

Top Insights This Week

Privacy Concerns

Account Issues

Unfair Charges

Inappropriate Content

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts