Planned Parenthood Direct℠

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Planned Parenthood Direct℠'s key feedback

App Navigation Issues

Users experience frustration with the app redirecting them to external web pages for appointment scheduling, which undermines the app's purpose. Approximately 10% of users report this issue, impacting their overall experience. "The app constantly redirects me to a web browser for appointments, making it feel pointless."

The app constantly redirects me to a web browser for appointments, making it feel pointless.

Privacy Concerns

Some users are uncomfortable with the app's requirement to disable VPNs and track location, which they find intrusive. This affects around 5% of users who prioritize privacy and data security. "I had to disable my VPN to use the app, which felt like an invasion of privacy."

I had to disable my VPN to use the app, which felt like an invasion of privacy.

Prescription Delivery Delays

Users report significant delays in receiving their prescriptions, which can disrupt their medication schedules. This issue affects about 8% of users, causing stress and inconvenience. "My birth control delivery was delayed, forcing me to restart my pill schedule."

My birth control delivery was delayed, forcing me to restart my pill schedule.

Account and Login Problems

Some users face difficulties with account creation and login, including issues with saving passwords and progressing past certain screens. Approximately 7% of users encounter these technical glitches. "I can't sign up for a new account because the app won't let me acknowledge the legal notice."

I can't sign up for a new account because the app won't let me acknowledge the legal notice.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Planned Parenthood Direct℠

Planned Parenthood Direct℠ receives high praise for its convenience, efficiency, and responsive customer service. Users appreciate the ease of obtaining birth control and other reproductive health services, often highlighting the quick response times and the ability to manage prescriptions without in-person visits. However, some users report issues with app functionality and insurance processing.

#2 RUNNER UP

Express Scripts Pharmacy

Express Scripts Pharmacy has mixed reviews, with some users appreciating the convenience and user-friendly app interface. However, many users express frustration with customer service, billing issues, and the complexity of managing prescriptions, leading to delays and confusion.

#3 Straggler

Nurx

Nurx is criticized for poor communication and slow response times, with many users experiencing delays in receiving medications and difficulty in resolving issues. While some users find the service convenient, the overall sentiment is negative due to inconsistent customer support and billing problems.

Nuggets

Major Highlights of the Week

VPN Requirement

The app requires users to disable their VPN, which raises privacy concerns and leads some to seek alternative providers. This requirement is perceived as intrusive and unnecessary for accessing reproductive health services.

I had to disable my VPN to use the app, which felt like a privacy invasion.

Appointment Visibility

Users are frustrated by the inability to view scheduled appointments within the app, as it redirects them to external web pages. This undermines the app's purpose and complicates the user experience.

I can't see my scheduled appointment in the app; it always redirects me to a webpage.

Automatic Sign-Out

The app signs users out automatically, causing them to miss important notifications and leading to unexpected charges. This issue disrupts user engagement and trust in the app's functionality.

I missed notifications because the app signs me out every time I leave, leading to unexpected charges.

Limited UTI Treatment

The app prescribes only a 3-day supply of antibiotics for UTIs, which is below the standard treatment duration. This limitation forces users to seek additional care elsewhere, diminishing the app's effectiveness.

They only prescribe a 3-day supply for UTIs, which isn't enough and forced me to seek further treatment.

Age Restriction Confusion

Users are confused by age restrictions that prevent them from accessing services despite being of legal age. This inconsistency creates frustration and limits access to necessary healthcare.

I'm 18 but the app says I don't meet the minimum age requirement for delivery services.

Insurance Upload Issues

The app lacks functionality for uploading digital insurance cards, causing delays in service for users without physical cards. This gap in service accessibility is particularly challenging for users with specific health needs.

I can't upload my digital insurance card, so I have to wait weeks for a physical one to get my prescription.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

VPN Requirement

Appointment Visibility

Users are frustrated by the inability to view scheduled appointments within the app, as it redirects them to external web pages. This undermines the app's purpose and complicates the user experience.

Automatic Sign-Out

The app signs users out automatically, causing them to miss important notifications and leading to unexpected charges. This issue disrupts user engagement and trust in the app's functionality.

Limited UTI Treatment

Age Restriction Confusion

Users are confused by age restrictions that prevent them from accessing services despite being of legal age. This inconsistency creates frustration and limits access to necessary healthcare.

Insurance Upload Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

I had been using another online birth control app, but after it was bought out, I faced constant issues. Switching to Planned Parenthood Direct has been a breeze, and I'm grateful for their reliable service and options.

nirvanatrash

Week of April 9th, 2025

This app is incredibly convenient and quick. I got my UTI prescription sent to the pharmacy in less than 3 hours, which was a lifesaver before my trip.

katychristinaaa

Week of April 9th, 2025

The app is simple and efficient. I was approved for a year's worth of birth control mailed to my house at no cost, saving me from waiting weeks for an appointment.

mallratt42

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

This app is incredibly convenient and quick. I got my UTI prescription sent to the pharmacy in less than 3 hours, which was a lifesaver before my trip.

Kelly Williams

Google Play

The app is simple and efficient. I was approved for a year's worth of birth control mailed to my house at no cost, saving me from waiting weeks for an appointment.

Koray Okumus

Google Play

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User Experience Report

Planned Parenthood Direct℠

Top Insights This Week

App Navigation Issues

Privacy Concerns

Prescription Delivery Delays

Account and Login Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts