Pocket FM

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Pocket FM

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Pocket FM's key feedback

1

High Cost

Many users find the cost of accessing content on Pocket FM to be excessively high, with some estimating that completing a single story could cost hundreds of dollars. Approximately 30% of users express dissatisfaction with the pricing model, preferring a subscription service over the current coin-based system.

I shouldn't have to pay hundreds of dollars for one audiobook; it's insane how much you need to pay just to listen past a certain point.

2

Technical Issues

Users frequently report technical issues such as app freezing, episodes not playing, and problems with purchasing coins. These issues affect around 20% of users, causing frustration and hindering their listening experience.

I've been stuck on the last 4 episodes of a story for over a week now, and it refuses to unlock the next few, even though I get notifications that a new episode is available.

3

Content Repetition

Some users are frustrated by repetitive content and storylines that seem to be stretched out unnecessarily, leading to a perception of poor value for money. This issue affects about 15% of users, who feel that stories are being artificially extended to increase costs.

I invested $40+ thinking I would get a complete story, but instead, the story repeats the same info over and over to draw it out and get you to pay more.

4

Misleading Ads

A portion of users feel misled by advertisements that do not accurately represent the app's content or narrators, leading to disappointment upon using the app. Approximately 10% of users express dissatisfaction with the disparity between ads and actual content.

While listening to the ad, I got hooked, but the actual story sounds more geared to little kids; talk about a bait and switch!

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Audible
Audible receives high praise for its extensive library and quality of performances, though some users express frustration with subscription management and customer service issues.

#2 RUNNER UP

Spotify
Spotify is lauded for its vast music selection and user-friendly interface, but users often criticize the frequency of ads and limitations without a premium subscription.

#3 Straggler

Pocket FM
Pocket FM is appreciated for its engaging audio series and binge-worthy content, but users frequently complain about the cost of episodes, technical glitches, and misleading advertising.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Audible
#1 Users Choice
Audible receives high praise for its extensive library and quality of performances, though some users express frustration with subscription management and customer service issues.
Spotify
#2 Runner-up
Spotify is lauded for its vast music selection and user-friendly interface, but users often criticize the frequency of ads and limitations without a premium subscription.
Pocket FM
#3 Straggler
Pocket FM is appreciated for its engaging audio series and binge-worthy content, but users frequently complain about the cost of episodes, technical glitches, and misleading advertising.

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Nuggets

Major Highlights of the Week

Coin System Issues
Users face difficulties with the coin system, including disappearing coins and high costs for unlocking episodes, leading to frustration and perceived unfairness. A user reported losing purchased coins and being unable to access content without spending excessively.
I bought coins just to have them disappear, so I lost my money.
Subscription Demand
There is a strong demand for a monthly subscription model as users find the current micropayment system expensive and cumbersome. One user expressed willingness to pay for a subscription instead of spending hundreds on coins.
I would happily spend money on a subscription service even with ads but will not be paying for coins again.
Content Repetition
Listeners are frustrated by repetitive content and storylines that seem artificially extended to increase costs. A user noted that stories repeat information to draw out the narrative and require more payments.
The story repeats the same info over and over to draw it out and get you to pay more.
Technical Glitches
Technical issues such as app freezing, episodes not playing, and buffering disrupt the listening experience, causing user dissatisfaction. A user reported the app freezing and being unable to access their series despite updates.
The app now freezes once launched, and I get the buffering sign or the ring of death.
Misleading Ads
Advertisements for the app are perceived as misleading, with discrepancies between advertised and actual content, including different narrators and storylines. A user felt deceived by the difference between the ad and the app's content.
I downloaded the App, started listening to the Story again, and it’s almost completely different.
Narrative Inconsistencies
Inconsistencies in storylines, such as character contradictions and plot errors, diminish the quality of the content. A user highlighted a storyline where a character's condition was inconsistently portrayed, affecting the narrative's credibility.
The MMC has DID-split personality disorder, but now hundreds of episodes later, this other identity is a whole twin walking around.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Coin System Issues
Users face difficulties with the coin system, including disappearing coins and high costs for unlocking episodes, leading to frustration and perceived unfairness. A user reported losing purchased coins and being unable to access content without spending excessively.
Subscription Demand
There is a strong demand for a monthly subscription model as users find the current micropayment system expensive and cumbersome. One user expressed willingness to pay for a subscription instead of spending hundreds on coins.
Content Repetition
Listeners are frustrated by repetitive content and storylines that seem artificially extended to increase costs. A user noted that stories repeat information to draw out the narrative and require more payments.
Technical Glitches
Technical issues such as app freezing, episodes not playing, and buffering disrupt the listening experience, causing user dissatisfaction. A user reported the app freezing and being unable to access their series despite updates.
Misleading Ads
Advertisements for the app are perceived as misleading, with discrepancies between advertised and actual content, including different narrators and storylines. A user felt deceived by the difference between the ad and the app's content.
Narrative Inconsistencies
Inconsistencies in storylines, such as character contradictions and plot errors, diminish the quality of the content. A user highlighted a storyline where a character's condition was inconsistently portrayed, affecting the narrative's credibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for listening to stories, but the coin system is frustrating. I bought coins, but they automatically spend themselves at the end of each episode, and it's unclear when episodes become free. This needs improvement.
Ravenous1
Week of April 7th, 2025
I love the app and the stories, but it's too expensive to buy coins, and some stories aren't that long. A monthly subscription option would be better.
Drock103
Week of April 7th, 2025
The app is a money-making racket. They charge more as you progress in the book, and you can't see the upfront cost. It's like blackmail when they demand money to hear the ending.
Wil007
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for listening to stories, but the coin system is frustrating. I bought coins, but they automatically spend themselves at the end of each episode, and it's unclear when episodes become free. This needs improvement.
Candice Wu
App Store
I love the app and the stories, but it's too expensive to buy coins, and some stories aren't that long. A monthly subscription option would be better.
Kelly Williams
Google Play
The app is a money-making racket. They charge more as you progress in the book, and you can't see the upfront cost. It's like blackmail when they demand money to hear the ending.
Koray Okumus
Google Play

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