Polaris®

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Polaris®

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Polaris®'s key feedback

1

Trail Data Issues

A significant number of users, approximately 15%, report missing or incorrect trail data, such as trunk trails disappearing or trails being marked as closed when they are not. This issue affects the app's core functionality for planning and navigating rides.

The app shows all the trails as closed in my state, even though I know they aren't.

2

App Freezing

Around 10% of users experience frequent app freezing or crashing, which severely impacts usability. This issue often occurs when attempting to open the app or use specific features like 'View My Ride'.

The app freezes almost every time I try to use it, making it unusable.

3

Connectivity Problems

Approximately 8% of users face connectivity issues, such as the app not syncing with RIDE COMMAND or losing connection frequently, which results in lost ride data and frustration.

The app struggles to connect and loses connection often, causing me to lose many logged rides.

4

User Interface Challenges

About 7% of users find the app's interface not user-friendly, particularly when planning routes or editing them, which detracts from the overall user experience.

Planning routes is frustrating as the app doesn't respond well to setting pins or editing routes.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Relive
Relive is praised for its user-friendly interface and the ability to create engaging 3D videos of rides, which users find fun and motivating. However, some users experience issues with video processing and occasional inaccuracies in distance tracking.

#2 RUNNER UP

Polaris®
Polaris receives mixed feedback; users appreciate its comprehensive features for ride planning and vehicle management, but many report frequent app crashes, connectivity issues, and poor customer support. Despite these issues, the app is valued for its navigation and ride tracking capabilities.

#3 Straggler

Rever
Rever is appreciated for its ride tracking and planning features, but users frequently encounter app crashes, battery drain, and navigation issues. The app's potential is recognized, but many users are frustrated by its instability and lack of support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Relive
#1 Users Choice
Relive is praised for its user-friendly interface and the ability to create engaging 3D videos of rides, which users find fun and motivating. However, some users experience issues with video processing and occasional inaccuracies in distance tracking.
Polaris®
#2 Runner-up
Polaris receives mixed feedback; users appreciate its comprehensive features for ride planning and vehicle management, but many report frequent app crashes, connectivity issues, and poor customer support. Despite these issues, the app is valued for its navigation and ride tracking capabilities.
Rever
#3 Straggler
Rever is appreciated for its ride tracking and planning features, but users frequently encounter app crashes, battery drain, and navigation issues. The app's potential is recognized, but many users are frustrated by its instability and lack of support.

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Nuggets

Major Highlights of the Week

Trail Disappearance
Users are experiencing the disappearance of trunk trails in certain states, such as New York and Michigan, which significantly impacts their riding plans. This issue persists despite multiple reports to Polaris, indicating a lack of response or resolution.
The trunk trails are gone from New York and Michigan, and despite reporting this issue, nothing has been done.
Frequent Freezing
The app frequently freezes or crashes, making it unusable for some users. This issue is exacerbated by slow and repetitive responses from tech support, leading to user frustration.
The app freezes almost every time I attempt to use it, and tech support just repeats the same advice.
Connectivity Issues
The app struggles with maintaining a connection, resulting in lost ride logs and difficulty syncing with RIDE COMMAND. This connectivity problem is particularly frustrating for users who rely on the app for tracking extensive trail rides.
The app loses connection a lot, and I've lost many logged rides, including 4000 miles of trail riding.
Login Challenges
Users are frequently logged out of the app and face difficulties signing back in, especially in areas with poor service. This issue disrupts the user experience, particularly for those in remote riding locations.
The app constantly logs me out, and I can't sign back in without service, which is a problem when riding in remote areas.
CarPlay Integration
There is a demand for Apple CarPlay integration, which is currently lacking, limiting the app's usability for users who prefer in-vehicle connectivity. This feature is highly requested to enhance the riding experience.
Can we get this to connect to CarPlay?
User Interface Frustrations
The map feature for creating and editing routes is not user-friendly, causing frustration among users. This issue detracts from the overall user experience, as it complicates route planning and navigation.
The maps feature for creating routes is not user-friendly, making it difficult to plan and edit routes.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Trail Disappearance
Users are experiencing the disappearance of trunk trails in certain states, such as New York and Michigan, which significantly impacts their riding plans. This issue persists despite multiple reports to Polaris, indicating a lack of response or resolution.
Frequent Freezing
The app frequently freezes or crashes, making it unusable for some users. This issue is exacerbated by slow and repetitive responses from tech support, leading to user frustration.
Connectivity Issues
The app struggles with maintaining a connection, resulting in lost ride logs and difficulty syncing with RIDE COMMAND. This connectivity problem is particularly frustrating for users who rely on the app for tracking extensive trail rides.
Login Challenges
Users are frequently logged out of the app and face difficulties signing back in, especially in areas with poor service. This issue disrupts the user experience, particularly for those in remote riding locations.
CarPlay Integration
There is a demand for Apple CarPlay integration, which is currently lacking, limiting the app's usability for users who prefer in-vehicle connectivity. This feature is highly requested to enhance the riding experience.
User Interface Frustrations
The map feature for creating and editing routes is not user-friendly, causing frustration among users. This issue detracts from the overall user experience, as it complicates route planning and navigation.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Polaris Command app is a game-changer! It makes managing my vehicle so much easier with real-time tracking, maintenance reminders, and performance monitoring. The interface is user-friendly, and everything is laid out in a way that’s easy to navigate.
69tackie
Week of April 9th, 2025
I gave 1 star to draw attention to the fact that the trunk trails are gone from New York as well as Michigan. I've emailed Polaris, reported an issue in the feedback section, and emailed the help desk about this, but nothing is being done.
$elltheProphet
Week of April 9th, 2025
This brilliant App has struggled for years. It has a hard time connecting ALOT and loses connection ALOT. Lost many logged rides, about 4000 miles of trail riding are no longer in my history. So much potential with this app. I wish it worked.
Mob bizOss
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The Polaris Command app is a game-changer! It makes managing my vehicle so much easier with real-time tracking, maintenance reminders, and performance monitoring. The interface is user-friendly, and everything is laid out in a way that’s easy to navigate.
Candice Wu
App Store
I gave 1 star to draw attention to the fact that the trunk trails are gone from New York as well as Michigan. I've emailed Polaris, reported an issue in the feedback section, and emailed the help desk about this, but nothing is being done.
Kelly Williams
Google Play
This brilliant App has struggled for years. It has a hard time connecting ALOT and loses connection ALOT. Lost many logged rides, about 4000 miles of trail riding are no longer in my history. So much potential with this app. I wish it worked.
Koray Okumus
Google Play

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