Poshmark

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Poshmark

Top Insights This Week

Week of February 14th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Poshmark's key feedback

1

Scam Concerns

Users frequently report scams and fraudulent activities, leading to financial losses and distrust in the platform. This issue is exacerbated by fake accounts and phishing attempts.

2

Account Freezing

Users frequently report scams and fraudulent activities, leading to financial losses and distrust in the platform. This issue is exacerbated by fake accounts and phishing attempts.

3

Spam and Scams

Users are frustrated with the presence of inactive listings and sellers who do not respond, leading to wasted time and effort in transactions.

4

Search Functionality

There are numerous complaints about poor customer service, with users feeling ignored and unsupported when issues arise.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

eBay
eBay receives mixed reviews, with long-time users appreciating its accountability and variety of products. However, many users criticize its customer service, high fees, and issues with scams and fraudulent sellers.

#2 RUNNER UP

Mercari
Mercari is favored for its lower fees and straightforward selling process, with users appreciating the platform's affordability and ease of use. However, some users have concerns about customer service and the quality of items sold.

#3 Straggler

Depop
Depop is appreciated for its unique and trendy clothing options, with users enjoying the platform's community and ease of use. However, it faces criticism for technical issues, high fees, and inconsistent customer service, leading to frustration among some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
eBay
#1 Users Choice
eBay receives mixed reviews, with long-time users appreciating its accountability and variety of products. However, many users criticize its customer service, high fees, and issues with scams and fraudulent sellers.
Mercari
#2 Runner-up
Mercari is favored for its lower fees and straightforward selling process, with users appreciating the platform's affordability and ease of use. However, some users have concerns about customer service and the quality of items sold.
Depop
#3 Straggler
Depop is appreciated for its unique and trendy clothing options, with users enjoying the platform's community and ease of use. However, it faces criticism for technical issues, high fees, and inconsistent customer service, leading to frustration among some users.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Old Listings
Remove outdated and sold listings to improve search efficiency and user satisfaction. Implement a system to automatically archive listings after a certain period of inactivity.
Account Freezing
Improve the account verification process to prevent unnecessary account freezes. Ensure timely responses to user inquiries to enhance customer support.
Spam and Scams
Enhance security measures to detect and block spam and scam accounts. Implement a more robust reporting system for users to flag suspicious activity.
Search Functionality
Refine the search algorithm to provide more relevant results. Allow users to search for exact phrases and filter results more effectively.
Price Transparency
Ensure that the total price, including any fees, is clearly displayed at checkout. Improve the checkout process to prevent price discrepancies.
Customer Service
Strengthen customer service by providing faster and more effective support. Consider adding a live chat feature for real-time assistance.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Old Listings
Remove outdated and sold listings to improve search efficiency and user satisfaction. Implement a system to automatically archive listings after a certain period of inactivity.
Account Freezing
Improve the account verification process to prevent unnecessary account freezes. Ensure timely responses to user inquiries to enhance customer support.
Spam and Scams
Enhance security measures to detect and block spam and scam accounts. Implement a more robust reporting system for users to flag suspicious activity.
Search Functionality
Refine the search algorithm to provide more relevant results. Allow users to search for exact phrases and filter results more effectively.
Price Transparency
Ensure that the total price, including any fees, is clearly displayed at checkout. Improve the checkout process to prevent price discrepancies.
Customer Service
Strengthen customer service by providing faster and more effective support. Consider adding a live chat feature for real-time assistance.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding unique items at reasonable prices, but the search function needs improvement. It often shows irrelevant results, making it frustrating to find specific items.
App Store
Poshmark is a fantastic platform for selling clothes, but the 20% fee is too high. It would be more appealing if the fees were reduced, especially for lower-priced items.
Google Play
I love the variety of items and the community feel, but the app is plagued with scammers and bots. It's hard to trust the platform when so many fake accounts are active.
Google Play

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for finding unique items at reasonable prices, but the search function needs improvement. It often shows irrelevant results, making it frustrating to find specific items.
Candice Wu
App Store
Poshmark is a fantastic platform for selling clothes, but the 20% fee is too high. It would be more appealing if the fees were reduced, especially for lower-priced items.
Kelly Williams
Google Play
I love the variety of items and the community feel, but the app is plagued with scammers and bots. It's hard to trust the platform when so many fake accounts are active.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click