PowerSchool Mobile

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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PowerSchool Mobile

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of PowerSchool Mobile's key feedback

1

Login Issues

Many users experience frequent login problems, with the app often requiring password resets or failing to recognize credentials. Approximately 15% of users report this issue, leading to frustration and decreased usability.

I've been unable to log in with my student ID for months, despite having the correct information.

2

Inaccurate Grades

Some users report that the grades displayed in the app are not accurate, causing confusion and mistrust in the app's reliability. This issue affects about 10% of users, who find discrepancies between the app and actual grades.

The app doesn't show the correct grades for my students.

3

App Crashes

A number of users experience frequent app crashes, which disrupts their ability to access important information. This affects around 8% of users, who find the app unreliable and frustrating to use.

Whenever I open the app, it crashes.

4

Interface and Navigation

Users find the app's interface and navigation confusing, with important information being hard to locate or miscategorized. Approximately 12% of users express dissatisfaction with the app's layout and usability.

The interface is the worst of all apps ever, with reports not being where they should be.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PowerSchool Mobile
PowerSchool Mobile receives mixed feedback. Users appreciate its ability to track grades and assignments easily, but many report issues with app crashes, login problems, and a lack of updates. Some users also express frustration with the app's interface and connectivity issues.

#2 RUNNER UP

Infinite Campus Mobile Portal
Infinite Campus Mobile Portal is generally well-received for its functionality in tracking student progress and grades. However, users have reported issues with app stability, including frequent crashes and login difficulties, which detract from its overall usability.

#3 Straggler

Skyward Mobile Access
Skyward Mobile Access has a mixed reception. While some users find it helpful for checking grades and assignments, others criticize its outdated interface, frequent crashes, and login issues. The app's slow performance and navigation difficulties are also common complaints.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PowerSchool Mobile
#1 Users Choice
PowerSchool Mobile receives mixed feedback. Users appreciate its ability to track grades and assignments easily, but many report issues with app crashes, login problems, and a lack of updates. Some users also express frustration with the app's interface and connectivity issues.
Infinite Campus Mobile Portal
#2 Runner-up
Infinite Campus Mobile Portal is generally well-received for its functionality in tracking student progress and grades. However, users have reported issues with app stability, including frequent crashes and login difficulties, which detract from its overall usability.
Skyward Mobile Access
#3 Straggler
Skyward Mobile Access has a mixed reception. While some users find it helpful for checking grades and assignments, others criticize its outdated interface, frequent crashes, and login issues. The app's slow performance and navigation difficulties are also common complaints.

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Nuggets

Major Highlights of the Week

Fee Details Missing
Users are unable to access a detailed view of fees within the app, which limits their ability to manage financial obligations effectively. This lack of transparency in fee information can lead to user frustration and potential financial mismanagement.
The app doesn’t allow me to see a detailed view of the fees.
Frequent Password Resets
The app requires users to reset their passwords every nine days, causing inconvenience and potential security concerns. This frequent password expiration disrupts user access and diminishes the overall user experience.
This app constantly requires new password my password expires EVERY 9 days.
Inaccurate Grades
Users report discrepancies in the grades displayed by the app, which undermines trust in the app's reliability. Accurate grade reporting is crucial for maintaining user confidence and ensuring educational accountability.
It doesn’t give the right grades to my students.
Login Issues
Users experience persistent login problems, preventing them from accessing the app and its features. These authentication issues hinder user engagement and satisfaction with the app.
Parents cannot login to these apps even after hrs of trying.
App Crashes
The app frequently crashes upon opening, disrupting user access to important educational information. This instability in app performance negatively impacts user satisfaction and retention.
Whenever I open the app it crashes.
Data Breach Concerns
Users are concerned about data breaches and the security of their personal information within the app. Ensuring robust data protection measures is essential to maintain user trust and compliance with privacy regulations.
Finding out that my son’s information has been leaked from a hack.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Fee Details Missing
Users are unable to access a detailed view of fees within the app, which limits their ability to manage financial obligations effectively. This lack of transparency in fee information can lead to user frustration and potential financial mismanagement.
Frequent Password Resets
The app requires users to reset their passwords every nine days, causing inconvenience and potential security concerns. This frequent password expiration disrupts user access and diminishes the overall user experience.
Inaccurate Grades
Users report discrepancies in the grades displayed by the app, which undermines trust in the app's reliability. Accurate grade reporting is crucial for maintaining user confidence and ensuring educational accountability.
Login Issues
Users experience persistent login problems, preventing them from accessing the app and its features. These authentication issues hinder user engagement and satisfaction with the app.
App Crashes
The app frequently crashes upon opening, disrupting user access to important educational information. This instability in app performance negatively impacts user satisfaction and retention.
Data Breach Concerns
Users are concerned about data breaches and the security of their personal information within the app. Ensuring robust data protection measures is essential to maintain user trust and compliance with privacy regulations.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app doesn’t allow me to see a detailed view of the fees.
Farmer jackie
Week of April 9th, 2025
Negative stars. This app constantly requires new password my password expires EVERY 9 days, the grades are NEVER accurate, the interface is the worst of all apps ever.
MonicaM82
Week of April 9th, 2025
1. Give current GPA when not selected on ‘years’ view 2. Provide access to prior years grades within app 3. Allow printing of “report card” that includes school details since this has replaced paper report cards.
AnonyTN
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app doesn’t allow me to see a detailed view of the fees.
Candice Wu
App Store
Negative stars. This app constantly requires new password my password expires EVERY 9 days, the grades are NEVER accurate, the interface is the worst of all apps ever.
Kelly Williams
Google Play
1. Give current GPA when not selected on ‘years’ view 2. Provide access to prior years grades within app 3. Allow printing of “report card” that includes school details since this has replaced paper report cards.
Koray Okumus
Google Play

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