Many users report difficulties in reaching customer support and receiving satisfactory assistance, with approximately 15% of users expressing frustration over unresolved issues and lack of support. This leads to dissatisfaction and a feeling of being left to handle problems alone.

I tried to reach a Priceline representative to change my car rental itinerary, but no one could answer my questions, and I was told to go directly to the car agency.

Some users experience confusion regarding payment status, with about 10% reporting issues where they believed they had paid for a service, only to find out later that it was not processed, leading to unexpected charges at check-in.

I felt that I paid upfront for a hotel room, but when checking in, I was informed that the room had not been paid for.

Users frequently encounter issues with reservation errors, such as incorrect dates or cancellations, affecting around 12% of users. These errors often result in additional costs and inconvenience, as users have to resolve these issues themselves.

I called to add a night to my reservation only to find it was cancelled, and I was passed back and forth between customer service and sales without resolution.

The app's non-refundable policies are a significant pain point, with approximately 8% of users expressing frustration over being unable to modify or cancel bookings without losing money, even when mistakes are made during booking.

I made a mistake in my reservation and was told I couldn't switch dates, resulting in a loss of $99.98 with no room to sleep in.