Many users report that lounge access is severely limited, with lounges often full or not accepting Priority Pass members, affecting approximately 30% of users. This issue is particularly prevalent in major airports, where users expect better service.

I have been to 8 airports... NO Lounges are ever available on my terminal.

Users frequently encounter problems with the app's functionality, including login issues, inability to update card details, and missing digital membership cards, impacting around 25% of users. These technical difficulties hinder the overall user experience.

App never works, even with the fastest connection it just glitches out.

A significant number of users express frustration with the lack of effective customer support, with no clear way to contact representatives or resolve issues, affecting about 20% of users. This leads to unresolved problems and dissatisfaction.

So hard to get any support from them. My account has been blocked and it's so hard to talk to someone about it.

Users have noted a decline in the quality of services and benefits over time, with fewer lounge options and reduced perks, impacting approximately 15% of users. This has led to disappointment and reconsideration of membership renewal.

Priority Pass perks have declined precipitously in the past 1-2 years.