PrizePicks - Fantasy Sports

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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PrizePicks - Fantasy Sports

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of PrizePicks - Fantasy Sports's key feedback

1

Withdrawal Issues

A significant number of users, approximately 20%, report difficulties withdrawing their funds, with some accounts being flagged or disabled without clear reasons. This has led to frustration and accusations of the app being a scam. "I tried multiple ways to withdraw my money, but none worked, even after contacting support."

Analyzing reviews data...

2

Customer Service Problems

Around 15% of users express dissatisfaction with customer service, citing long wait times and unhelpful responses that fail to resolve issues. This has left many feeling unsupported and ignored. "Customer service is terrible, they take hours and make simple issues complicated."

Analyzing reviews data...

3

Referral and Promo Issues

Approximately 10% of users have experienced problems with referral bonuses and promotional offers not being honored, despite following the necessary steps. This has led to disappointment and a loss of trust. "I used a referral code but received no bonuses, and support was no help."

Analyzing reviews data...

4

Unauthorized Transactions

About 5% of users report unauthorized transactions, where money is taken from their accounts without their consent or proper crediting to their PrizePicks balance. This has caused significant concern over account security. "PrizePicks withdrew money from my bank without my consent, and it wasn't even credited to my account."

Analyzing reviews data...

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Underdog Fantasy
Underdog Fantasy receives high praise for its user-friendly interface and engaging gameplay, particularly in best ball drafts. Users appreciate the app's fairness and the owner's active engagement with the community, although some report occasional technical issues.

#2 RUNNER UP

DraftKings
DraftKings is popular for its wide range of betting options and promotions, but users frequently report issues with app performance, including lag and crashes. Customer service is often criticized for being unresponsive, and some users have experienced problems with location services and bet placements.

#3 Straggler

PrizePicks - Fantasy Sports
PrizePicks offers a straightforward fantasy sports experience with a variety of sports options, but users report significant issues with customer service and account management. Many users have experienced problems with deposits and withdrawals, leading to frustration and accusations of the app being a scam.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Underdog Fantasy
#1 Users Choice
Underdog Fantasy receives high praise for its user-friendly interface and engaging gameplay, particularly in best ball drafts. Users appreciate the app's fairness and the owner's active engagement with the community, although some report occasional technical issues.
DraftKings
#2 Runner-up
DraftKings is popular for its wide range of betting options and promotions, but users frequently report issues with app performance, including lag and crashes. Customer service is often criticized for being unresponsive, and some users have experienced problems with location services and bet placements.
PrizePicks - Fantasy Sports
#3 Straggler
PrizePicks offers a straightforward fantasy sports experience with a variety of sports options, but users report significant issues with customer service and account management. Many users have experienced problems with deposits and withdrawals, leading to frustration and accusations of the app being a scam.

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Nuggets

Major Highlights of the Week

Unauthorized Withdrawals
Users have experienced unauthorized withdrawals from their bank accounts without any activity on the app, raising concerns about security and trustworthiness. This issue undermines user confidence in the app's financial integrity.
PrizePicks withdrew $20 from my bank without me even being on the app.
Referral Bonus Issues
The referral bonus system is unreliable, with users not receiving promised bonuses despite following the referral process correctly. This inconsistency damages user trust and discourages further referrals.
I referred two people using my code but received no bonuses, even after contacting support.
Account Limitations
Accounts are being limited to minimal betting amounts after users start winning, suggesting a punitive measure against successful players. This practice frustrates users and discourages continued engagement.
After winning, my account was limited to $5 bets, making it hard to continue playing.
Customer Service Delays
Customer service is slow and unhelpful, often turning simple issues into prolonged problems without resolution. This inefficiency leads to user dissatisfaction and a negative perception of the app's support system.
Customer service took hours to respond and made a simple issue overly complicated.
Deposit Discrepancies
Users report that deposits are being deducted from their accounts without being credited to their PrizePicks balance, causing financial discrepancies and frustration. This issue highlights a critical flaw in the app's transaction processing.
I deposited $75, but my PrizePicks balance remained at $0 despite the payment going through.
Promo Mismanagement
Promotional offers are not being honored, with users opting in but not receiving the promised benefits. This mismanagement of promotions erodes trust and diminishes the perceived value of the app's offers.
I opted into a promo for a protected play, but it wasn't honored, and I lost my bet.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unauthorized Withdrawals
Users have experienced unauthorized withdrawals from their bank accounts without any activity on the app, raising concerns about security and trustworthiness. This issue undermines user confidence in the app's financial integrity.
Referral Bonus Issues
The referral bonus system is unreliable, with users not receiving promised bonuses despite following the referral process correctly. This inconsistency damages user trust and discourages further referrals.
Account Limitations
Accounts are being limited to minimal betting amounts after users start winning, suggesting a punitive measure against successful players. This practice frustrates users and discourages continued engagement.
Customer Service Delays
Customer service is slow and unhelpful, often turning simple issues into prolonged problems without resolution. This inefficiency leads to user dissatisfaction and a negative perception of the app's support system.
Deposit Discrepancies
Users report that deposits are being deducted from their accounts without being credited to their PrizePicks balance, causing financial discrepancies and frustration. This issue highlights a critical flaw in the app's transaction processing.
Promo Mismanagement
Promotional offers are not being honored, with users opting in but not receiving the promised benefits. This mismanagement of promotions erodes trust and diminishes the perceived value of the app's offers.

Quotes of the week

Hear from some of the most impactful users to drive changes

I had two people use my referral code through the link and received no bonuses whatsoever. I followed all the steps and upon reaching out to support, no help at all was received as there was apparently no referral code put in despite me seeing it input in person. Hopefully PrizePicks can resolve this issue as it lost me $100 worth of bonuses.
NoahTG47
Week of April 9th, 2025
Me and my buddies were having a fun time doing about 5-6 parlays a day. After a few weeks all of our accounts were limited to $5 a bet, $25 a day. Crazy that when we started to make money they were quick to limit our accounts. Hard to believe they would limit our account if we were losing money.
CMoney52788
Week of April 9th, 2025
I tried depositing money three times and it took my money off my card but didn’t put it on PrizePicks. Their customer service is horrible, no actual human behind it. I at least wanted to see where they get their stats from but can’t get anyone to answer.
Deman qqq
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I had two people use my referral code through the link and received no bonuses whatsoever. I followed all the steps and upon reaching out to support, no help at all was received as there was apparently no referral code put in despite me seeing it input in person. Hopefully PrizePicks can resolve this issue as it lost me $100 worth of bonuses.
Candice Wu
App Store
Me and my buddies were having a fun time doing about 5-6 parlays a day. After a few weeks all of our accounts were limited to $5 a bet, $25 a day. Crazy that when we started to make money they were quick to limit our accounts. Hard to believe they would limit our account if we were losing money.
Kelly Williams
Google Play
I tried depositing money three times and it took my money off my card but didn’t put it on PrizePicks. Their customer service is horrible, no actual human behind it. I at least wanted to see where they get their stats from but can’t get anyone to answer.
Koray Okumus
Google Play

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