Publix

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Publix

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Publix's key feedback

1

Login Issues

A significant number of users, approximately 20%, report being unable to log into the app, which prevents them from accessing features like order placement and account management. This issue is exacerbated by frequent logouts and failed login attempts after updates.

The app logs me out constantly, and I can't log back in to use any features.

2

Price Transparency

Around 15% of users express frustration over the lack of visible pricing for most items in the app, making it difficult to compare prices and plan purchases effectively. This lack of transparency forces users to rely on third-party apps for price information.

I can't see prices for most items, which makes it hard to shop on a budget.

3

Order Placement Errors

Approximately 10% of users experience issues with order placement, where orders are not received by the store despite being charged, leading to confusion and inconvenience at pickup.

I was charged for an order that the store never received, and it wasn't in the app either.

4

App Functionality on Devices

About 8% of users report that the app does not function properly across different devices, such as iPads and iPhones, limiting their ability to use the app conveniently at home or on the go.

The app doesn't work on my iPad, and I can't switch between my iPhone and iPad without issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Publix
Publix receives high praise for its customer service, cleanliness, and product quality, with many users expressing loyalty and satisfaction. However, the app faces criticism for technical issues, such as frequent logouts and lack of price transparency, which frustrate users.

#2 RUNNER UP

Aldi
Aldi is appreciated for its low prices and product quality, with many users expressing satisfaction with the app's ease of use and helpfulness in planning shopping trips. However, some users find the app limited in functionality, particularly in terms of inventory search and store location services.

#3 Straggler

Walmart
Walmart is praised for its convenience, wide product selection, and competitive pricing, with many users enjoying the ease of online shopping and delivery services. However, some users report issues with app functionality, such as syncing problems and technical glitches, which can hinder the shopping experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Publix
#1 Users Choice
Publix receives high praise for its customer service, cleanliness, and product quality, with many users expressing loyalty and satisfaction. However, the app faces criticism for technical issues, such as frequent logouts and lack of price transparency, which frustrate users.
Aldi
#2 Runner-up
Aldi is appreciated for its low prices and product quality, with many users expressing satisfaction with the app's ease of use and helpfulness in planning shopping trips. However, some users find the app limited in functionality, particularly in terms of inventory search and store location services.
Walmart
#3 Straggler
Walmart is praised for its convenience, wide product selection, and competitive pricing, with many users enjoying the ease of online shopping and delivery services. However, some users report issues with app functionality, such as syncing problems and technical glitches, which can hinder the shopping experience.

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Nuggets

Major Highlights of the Week

Login Issues
Users are experiencing persistent login problems, with the app frequently logging them out and failing to recognize their credentials upon re-login attempts. This issue disrupts access to essential features like order placement and product searches.
The app logs me out constantly, and I can't log back in to use any features.
Price Transparency
The app lacks comprehensive price listings for most items, forcing users to rely on third-party services like Instacart for pricing information, which often results in higher costs. This lack of transparency hinders users' ability to make informed purchasing decisions.
I can't see prices for most items, making it hard to shop on a budget.
Order Ahead Failures
The app's order ahead feature is unreliable, with users unable to place orders for deli meats and other items despite their availability in-store. This inconsistency diminishes the app's convenience and efficiency.
I can't order deli meats ahead even though they're available in-store.
App Instability
Recent updates have introduced significant bugs, causing the app to become unstable and unusable for many users. These issues include blank pages and features that fail to load, severely impacting the app's functionality.
The app is buggy after the update, with blank pages and non-functional features.
Device Compatibility
The app struggles with compatibility across different devices, particularly between iPhones and iPads, limiting users' ability to switch between devices seamlessly. This restriction affects user experience and accessibility.
I can't use the app on both my iPhone and iPad without issues.
Nutritional Information Access
Nutritional information is difficult to access within the app, with users perceiving this as an intentional obfuscation due to unhealthy ingredients. This lack of transparency can erode trust and deter health-conscious consumers.
Nutritional info is hidden deep in the app, making it hard to find.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users are experiencing persistent login problems, with the app frequently logging them out and failing to recognize their credentials upon re-login attempts. This issue disrupts access to essential features like order placement and product searches.
Price Transparency
The app lacks comprehensive price listings for most items, forcing users to rely on third-party services like Instacart for pricing information, which often results in higher costs. This lack of transparency hinders users' ability to make informed purchasing decisions.
Order Ahead Failures
The app's order ahead feature is unreliable, with users unable to place orders for deli meats and other items despite their availability in-store. This inconsistency diminishes the app's convenience and efficiency.
App Instability
Recent updates have introduced significant bugs, causing the app to become unstable and unusable for many users. These issues include blank pages and features that fail to load, severely impacting the app's functionality.
Device Compatibility
The app struggles with compatibility across different devices, particularly between iPhones and iPads, limiting users' ability to switch between devices seamlessly. This restriction affects user experience and accessibility.
Nutritional Information Access
Nutritional information is difficult to access within the app, with users perceiving this as an intentional obfuscation due to unhealthy ingredients. This lack of transparency can erode trust and deter health-conscious consumers.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great but now it logs me out randomly, and I can't access my order history or place online orders. It's become more of a hassle than a convenience.
S.J.5297
Week of April 9th, 2025
I can't believe the app doesn't show prices for most items. I have to use Instacart for pricing, which charges more. Please be more transparent with pricing.
chefopain
Week of April 9th, 2025
Every time there's an update, the app logs me out at checkout, and today I couldn't even log back in. With other issues like sneaky sales tag placement, I'm considering switching to other markets.
Claveman273
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be great but now it logs me out randomly, and I can't access my order history or place online orders. It's become more of a hassle than a convenience.
Candice Wu
App Store
I can't believe the app doesn't show prices for most items. I have to use Instacart for pricing, which charges more. Please be more transparent with pricing.
Kelly Williams
Google Play
Every time there's an update, the app logs me out at checkout, and today I couldn't even log back in. With other issues like sneaky sales tag placement, I'm considering switching to other markets.
Koray Okumus
Google Play

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