A significant number of users, approximately 40%, report persistent problems with logging in or creating accounts, often encountering error codes like QT3000i. This issue renders the app unusable for many, as they cannot access features like mobile ordering or QT Pay.

I can't log in or create an account, making the app completely useless.

Around 30% of users experience issues with QT Pay, including being logged out unexpectedly, errors during payment, and difficulties in setting up or updating banking information. These problems prevent users from taking advantage of the app's payment features.

QT Pay logs me out every time I try to use it, making it impossible to pay for gas.

Approximately 20% of users face challenges with the mobile ordering feature, such as being unable to add items to their cart, place orders, or complete payments. This disrupts the convenience of ordering ahead, which is a key app feature.

The mobile ordering feature often doesn't work, clearing my cart or failing to process payments.

About 10% of users report that the app fails to detect nearby QT stores or provide accurate location services, which affects their ability to use features like fuel price checking and store navigation.

The app won't detect any nearby QT stores, even with location services enabled.