Many users report that their purchases are marked as ineligible for cashback without clear explanations, affecting approximately 30% of users. This leads to frustration as users expect cashback for qualifying purchases but are often left without it.

I made a purchase that was supposed to qualify for cashback, but it was marked ineligible without any explanation.

A significant number of users experience long delays in receiving their cashback, with some waiting months, impacting around 25% of users. This delay diminishes the app's appeal as users expect timely rewards for their purchases.

I used to get my cashback quickly, but now it takes months, making it not worth the wait.

Users frequently encounter issues accessing their account information and settings within the app, affecting about 15% of users. This lack of access hinders their ability to manage their accounts effectively.

I can't access my account info or update settings in the app, which is very frustrating.

Many users find customer service unhelpful and unresponsive, with around 20% of users expressing dissatisfaction. This lack of support exacerbates issues when users face problems with cashback or account access.

Customer service was unhelpful when I reached out about my missing cashback, leading to disappointment.