REALTOR.com Real Estate

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

REALTOR.com Real Estate

Top Insights This Week

Week of February 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of REALTOR.com Real Estate's key feedback

1

Canadian Listings Issue

Many users in Canada report that the app fails to show real estate listings, with 60% of negative reviews mentioning this issue. Addressing this could significantly improve user satisfaction in the Canadian market.

2

Search Functionality

Many users in Canada report that the app fails to show real estate listings, with 60% of negative reviews mentioning this issue. Addressing this could significantly improve user satisfaction in the Canadian market.

3

App Stability

Recent updates have led to user dissatisfaction, with complaints about increased errors and a less intuitive interface. Reverting or refining these changes could restore user satisfaction and engagement.

4

Notification Timing

Some users experience delays in receiving listing notifications, impacting their ability to act quickly on new properties. Enhancing real-time notification delivery could improve user competitiveness in the market.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow Real Estate & Rentals
Zillow receives high praise for its comprehensive listings, user-friendly interface, and engaging features like VR tours. Users appreciate its ability to provide detailed property information and updates, making it a favorite for both casual browsing and serious house hunting.

#2 RUNNER UP

Trulia Real Estate: Find Homes
Trulia is appreciated for its user-friendly interface and comprehensive market insights, including crime rates and neighborhood statistics. Users find it a valuable resource for both buying and renting, though some have experienced issues with outdated listings.

#3 Straggler

Redfin Real Estate: Buy Homes
Redfin is lauded for its fast updates and detailed property insights, making it a reliable tool for serious buyers. Users appreciate its intuitive design and the ability to track market trends, although some have noted performance issues with recent updates.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zillow Real Estate & Rentals
#1 Users Choice
Zillow receives high praise for its comprehensive listings, user-friendly interface, and engaging features like VR tours. Users appreciate its ability to provide detailed property information and updates, making it a favorite for both casual browsing and serious house hunting.
Trulia Real Estate: Find Homes
#2 Runner-up
Trulia is appreciated for its user-friendly interface and comprehensive market insights, including crime rates and neighborhood statistics. Users find it a valuable resource for both buying and renting, though some have experienced issues with outdated listings.
Redfin Real Estate: Buy Homes
#3 Straggler
Redfin is lauded for its fast updates and detailed property insights, making it a reliable tool for serious buyers. Users appreciate its intuitive design and the ability to track market trends, although some have noted performance issues with recent updates.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Canadian Listings
Many users in Canada report that the app does not show any real estate listings. To address this, we need to ensure that our database includes comprehensive Canadian listings and that our search functionality is optimized for Canadian users. This will enhance user satisfaction and expand our market reach in Canada.
Search Functionality
Users have reported issues with saving search parameters and encountering errors during searches. We should conduct a thorough review of the search functionality and implement fixes to ensure parameters are saved correctly and searches are error-free. This will improve user experience and retention.
App Stability
Several users have experienced app crashes and freezing, particularly after recent updates. We need to prioritize app stability by conducting rigorous QA testing and addressing any bugs that may have been introduced in the latest updates. This will enhance user trust and satisfaction.
Notification Timing
Users have expressed frustration with delayed notifications for new listings. We should optimize our notification system to ensure real-time updates, providing users with timely information and a competitive edge in the real estate market.
Map Functionality
Some users report that the map does not populate listings correctly when zooming or panning. We should enhance the map functionality to ensure accurate and responsive display of listings, improving the overall user experience and usability of the app.
User Interface Update
Feedback indicates that the recent UI update has made the app less user-friendly. We should consider revisiting the design changes to ensure the interface remains intuitive and easy to navigate, maintaining the app's reputation for user-friendliness.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Canadian Listings
Many users in Canada report that the app does not show any real estate listings. To address this, we need to ensure that our database includes comprehensive Canadian listings and that our search functionality is optimized for Canadian users. This will enhance user satisfaction and expand our market reach in Canada.
Search Functionality
Users have reported issues with saving search parameters and encountering errors during searches. We should conduct a thorough review of the search functionality and implement fixes to ensure parameters are saved correctly and searches are error-free. This will improve user experience and retention.
App Stability
Several users have experienced app crashes and freezing, particularly after recent updates. We need to prioritize app stability by conducting rigorous QA testing and addressing any bugs that may have been introduced in the latest updates. This will enhance user trust and satisfaction.
Notification Timing
Users have expressed frustration with delayed notifications for new listings. We should optimize our notification system to ensure real-time updates, providing users with timely information and a competitive edge in the real estate market.
Map Functionality
Some users report that the map does not populate listings correctly when zooming or panning. We should enhance the map functionality to ensure accurate and responsive display of listings, improving the overall user experience and usability of the app.
User Interface Update
Feedback indicates that the recent UI update has made the app less user-friendly. We should consider revisiting the design changes to ensure the interface remains intuitive and easy to navigate, maintaining the app's reputation for user-friendliness.

Quotes of the week

Hear from some of the most impactful users to drive changes

I downloaded this app, registered an account via my Google email, but the system didn’t show any real estates for sale nearby, and kept showing 'oops, no results'. What is going on with this app?
App Store
After using the app, it’s clear why people turn to other property apps for their search. The amount of bugs, it’s like they don’t even have a QA team. When you search for a property with parameters, then save the search, some parameters do not save in the search.
Google Play
This app used to be really simple to use and extremely user-friendly. Since the update, it is a complete headache with constant 'app error' messages. It’s hard to search map areas and jumbled to scroll through. Wish it would just go back to the old version.
Google Play

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
I downloaded this app, registered an account via my Google email, but the system didn’t show any real estates for sale nearby, and kept showing 'oops, no results'. What is going on with this app?
Candice Wu
App Store
After using the app, it’s clear why people turn to other property apps for their search. The amount of bugs, it’s like they don’t even have a QA team. When you search for a property with parameters, then save the search, some parameters do not save in the search.
Kelly Williams
Google Play
This app used to be really simple to use and extremely user-friendly. Since the update, it is a complete headache with constant 'app error' messages. It’s hard to search map areas and jumbled to scroll through. Wish it would just go back to the old version.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2024 Anecdote
About
Integrations
T&Cs
Security
Privacy policy

14 day free trial of paid features

⁠Migrate your feedback in one-click