Realtor.com Real Estate & Rent

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Realtor.com Real Estate & Rent's key feedback

Search Functionality Issues

Many users report problems with the search functionality, such as saved searches not loading or the inability to save searches on mobile. Approximately 15% of users seem to be affected by these issues.

The app doesn't allow me to save searches on my mobile device, making it frustrating to use.

Draw Map Feature Missing

Several users have noted that the 'Draw on Map' feature has disappeared or is malfunctioning, which hinders their ability to search specific areas. This issue affects about 10% of users.

The 'Draw on Map' feature is gone, making it difficult to search specific areas.

App Performance Problems

Users frequently experience lagging, freezing, and slow loading times, which significantly detracts from the user experience. Around 20% of users have mentioned these performance issues.

The app is very slow and often freezes, making it hard to use.

Inaccurate Listings

There are complaints about outdated or incorrect property listings, such as homes being shown as active when they are not. This affects approximately 5% of users.

My house is still listed as active even though it's been off the market for weeks.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow Real Estate & Rentals

Zillow is praised for its user-friendly interface and comprehensive listings, making it a favorite among users for browsing and finding homes. However, some users report issues with outdated listings and app crashes, which can hinder the experience.

#2 RUNNER UP

Realtor.com Real Estate & Rent

Realtor.com receives mixed feedback, with users appreciating its detailed property information and user-friendly features. However, some users express frustration with technical issues, such as app crashes and inaccurate listings, which detract from its overall reliability.

#3 Straggler

Redfin Real Estate: Buy Homes

Redfin is appreciated for its accurate and up-to-date listings, often providing information faster than competitors. Users enjoy its intuitive interface and detailed property data, though some experience technical glitches and issues with search filters.

Nuggets

Major Highlights of the Week

Draw Map Missing

The draw map feature has disappeared, causing frustration as users can no longer define specific search areas, impacting their ability to find homes in desired locations.

The draw your outline feature has essentially vanished, making it harder to search.

Saved Search Issues

Users are unable to save searches effectively, with the app failing to offer a save option or not loading saved searches, leading to repeated manual input of search criteria.

Saved search is not correctly designed on mobile, never giving the option to save.

Lag and Loading Problems

The app experiences significant lag and loading issues, particularly on mobile devices, degrading the user experience and making navigation cumbersome.

Using it on an iPhone is a nightmare with so much lagging and loading.

Fake Listings Persist

Despite reporting, fake listings remain on the app, undermining its reliability and trustworthiness as a reputable real estate platform.

There are an abundance of fake listings that remain despite being reported.

Inaccurate Listing Data

Listings show incorrect status, such as properties marked active when they are not, causing confusion and frustration for users relying on accurate data.

My house is inaccurately shown as active even though it's been off the MLS for over two weeks.

Environmental Filter Lacking

The app lacks filters for environmental risks like flood or fire, which is a critical oversight for users concerned about property safety and sustainability.

Cannot filter for environmental factors such as a property's chance of being flooded or catching fire.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Draw Map Missing

The draw map feature has disappeared, causing frustration as users can no longer define specific search areas, impacting their ability to find homes in desired locations.

Saved Search Issues

Users are unable to save searches effectively, with the app failing to offer a save option or not loading saved searches, leading to repeated manual input of search criteria.

Lag and Loading Problems

The app experiences significant lag and loading issues, particularly on mobile devices, degrading the user experience and making navigation cumbersome.

Fake Listings Persist

Despite reporting, fake listings remain on the app, undermining its reliability and trustworthiness as a reputable real estate platform.

Inaccurate Listing Data

Listings show incorrect status, such as properties marked active when they are not, causing confusion and frustration for users relying on accurate data.

Environmental Filter Lacking

The app lacks filters for environmental risks like flood or fire, which is a critical oversight for users concerned about property safety and sustainability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's draw map feature has vanished, and saved search filters are not functioning, requiring me to redo them every time. It's frustrating as it shows options outside the filter specs.

Campo1988

Week of April 9th, 2025

The app is plagued with fake listings that remain even after being reported, undermining its reliability as a reputable site.

Yashakakasha

Week of April 9th, 2025

The app's search function is ineffective as it shows results from a much larger area than specified, making it nearly useless.

brockway

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's draw map feature has vanished, and saved search filters are not functioning, requiring me to redo them every time. It's frustrating as it shows options outside the filter specs.

Candice Wu

App Store

The app is plagued with fake listings that remain even after being reported, undermining its reliability as a reputable site.

Kelly Williams

Google Play

The app's search function is ineffective as it shows results from a much larger area than specified, making it nearly useless.

Koray Okumus

Google Play

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User Experience Report

Realtor.com Real Estate & Rent

Top Insights This Week

Search Functionality Issues

Draw Map Feature Missing

App Performance Problems

Inaccurate Listings

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts