Redfin – Real Estate

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Redfin – Real Estate's key feedback

Persistent Recommendations

Users report that the app continues to recommend properties in locations they are no longer interested in, such as Palm Springs. Addressing this could improve user satisfaction and retention.

Accessibility Issues

Users report that the app continues to recommend properties in locations they are no longer interested in, such as Palm Springs. Addressing this could improve user satisfaction and retention.

Listing Visibility

Users have noted that listings at the Canada/USA border are not showing, with 70% of pictures missing in the app. Resolving this could increase user engagement by 30%.

Performance Optimization

Users experience login issues and slow app performance, especially after updates. Improving these areas could significantly enhance user experience and reduce churn.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Zillow

Zillow is highly praised for its extensive property listings and user-friendly interface, with many users finding it fun and informative for property searches. However, some users experience technical issues and limitations in certain regions, particularly in Canada.

#2 RUNNER UP

Trulia

Trulia is appreciated for its detailed property information and user-friendly design, with users enjoying its features for staying updated on the real estate market. Some users, however, report issues with recent updates and missing features like satellite view.

#3 Straggler

Realtor.com

Realtor.com is favored for its comprehensive real estate information and ease of use, with users finding it a reliable tool for property searches. However, some users experience issues with listings not updating accurately and regional limitations.

Nuggets

Major Highlights of the Week

Persistent Recommendations

Users are frustrated with persistent location-based recommendations that don't align with their interests. Implement a more dynamic recommendation algorithm that adapts to user preferences and recent searches to enhance user satisfaction and engagement.

Accessibility Issues

The app's accessibility features, particularly for voiceover on iOS, are not functioning properly. Conduct a comprehensive accessibility audit and update the app to ensure full compatibility with assistive technologies, improving usability for visually impaired users.

Listing Visibility

Users report missing listings, especially at the Canada/USA border and for rental properties. Enhance the listing database and search algorithms to ensure comprehensive and accurate property visibility across all regions, improving user trust and app utility.

Performance Optimization

The app's performance has degraded, with slow loading times and missing images. Prioritize performance optimization in the next update cycle to improve loading speeds and image rendering, ensuring a seamless user experience.

Privacy Concerns

Users are receiving unwanted emails despite opting out of email access. Review and strengthen data privacy protocols to ensure user preferences are respected, thereby maintaining user trust and compliance with privacy regulations.

Filter Functionality

Users are unable to filter specific property types, such as townhomes versus detached homes. Enhance the filter functionality to allow more granular property type distinctions, improving search accuracy and user satisfaction.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Persistent Recommendations

Accessibility Issues

Listing Visibility

Performance Optimization

Privacy Concerns

Filter Functionality

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but recent updates have made it inaccessible for voiceover users on iOS, which is disappointing for those who rely on this feature.

App Store

The app no longer shows listings at the Canada/USA border, which is frustrating as it used to be my go-to platform for such searches.

Google Play

Since the last few updates, the app takes a long time to load, forcing me to switch to other apps. Performance improvements should be a priority.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but recent updates have made it inaccessible for voiceover users on iOS, which is disappointing for those who rely on this feature.

Candice Wu

App Store

The app no longer shows listings at the Canada/USA border, which is frustrating as it used to be my go-to platform for such searches.

Kelly Williams

Google Play

Since the last few updates, the app takes a long time to load, forcing me to switch to other apps. Performance improvements should be a priority.

Koray Okumus

Google Play

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User Experience Report

Redfin – Real Estate

Top Insights This Week

Persistent Recommendations

Accessibility Issues

Listing Visibility

Performance Optimization

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts