Regal

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Regal

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Regal's key feedback

1

Network Errors

A significant number of users experience persistent network errors, preventing them from purchasing tickets or accessing their accounts. Approximately 30% of users report this issue, which severely impacts the app's usability. "The app constantly shows 'Network Error - Tap to Reload,' making it impossible to buy tickets."

The app constantly shows 'Network Error - Tap to Reload,' making it impossible to buy tickets.

2

Convenience Fees

Users are frustrated with the additional convenience fees charged when purchasing tickets through the app, which they find unjustified. Around 15% of users express dissatisfaction with these fees, feeling they negate the app's convenience. "The app charges a $2 convenience fee per ticket, which feels like a rip-off."

The app charges a $2 convenience fee per ticket, which feels like a rip-off.

3

Login Issues

Many users face difficulties logging into the app, often resorting to using the website instead. This issue affects about 20% of users, who find the app's login process unreliable. "I can't log in to the app, so I have to buy tickets on the website instead."

I can't log in to the app, so I have to buy tickets on the website instead.

4

Membership Problems

Users with Regal Unlimited memberships report issues with the app not recognizing their subscriptions, forcing them to pay full price or wait in line. Approximately 10% of users are affected by this problem, which diminishes the value of their subscription. "The app doesn't recognize my Unlimited membership, so I can't reserve seats without paying full price."

The app doesn't recognize my Unlimited membership, so I can't reserve seats without paying full price.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Fandango
Fandango is praised for its ease of use and convenience, with many users finding the app straightforward for purchasing tickets. However, some users express frustration over high convenience fees and poor customer service, particularly when dealing with refunds or technical issues.

#2 RUNNER UP

Regal
Regal receives mixed feedback, with some users appreciating the rewards system and ease of purchasing tickets. However, many users report significant issues with app functionality, including login problems, errors during ticket purchases, and dissatisfaction with recent updates.

#3 Straggler

AMC Theatres
AMC Theatres app users appreciate the rewards and membership benefits, but many are frustrated with login issues and poor customer service. The app's frequent updates and associated problems, such as difficulty in purchasing tickets and high convenience fees, are common complaints.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Fandango
#1 Users Choice
Fandango is praised for its ease of use and convenience, with many users finding the app straightforward for purchasing tickets. However, some users express frustration over high convenience fees and poor customer service, particularly when dealing with refunds or technical issues.
Regal
#2 Runner-up
Regal receives mixed feedback, with some users appreciating the rewards system and ease of purchasing tickets. However, many users report significant issues with app functionality, including login problems, errors during ticket purchases, and dissatisfaction with recent updates.
AMC Theatres
#3 Straggler
AMC Theatres app users appreciate the rewards and membership benefits, but many are frustrated with login issues and poor customer service. The app's frequent updates and associated problems, such as difficulty in purchasing tickets and high convenience fees, are common complaints.

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Nuggets

Major Highlights of the Week

Network Errors
Frequent network errors prevent users from accessing the app's core functionalities, such as purchasing tickets and viewing showtimes, leading to a frustrating user experience. This issue persists despite attempts to troubleshoot, such as reinstalling the app or switching networks.
The app constantly shows 'Network Error - Tap to Reload,' making it impossible to use.
Convenience Fees
Users are frustrated by the additional 'convenience' fees charged when purchasing tickets through the app, which they perceive as unjustified and contrary to the app's purpose of providing convenience. This fee is seen as a deterrent to using the app for ticket purchases.
The app charges a $2 convenience fee per ticket, which feels like a rip-off.
Login Issues
The app's login functionality is unreliable, with users experiencing difficulties logging in despite having no issues on the web version. This inconsistency forces users to resort to alternative methods, undermining the app's convenience.
I can't log in to the app, but the web version works fine.
Membership Management
Users find it difficult to manage their Regal Unlimited memberships within the app, including issues with selecting membership options during ticket purchases and challenges with membership cancellation. This complexity detracts from the app's value proposition.
I can't select my unlimited membership on the ticket screen, forcing me to pay full price or wait in line.
Ad Overload
The presence of irrelevant and excessive ads within the app frustrates users, especially those who already pay for a subscription. These ads are perceived as intrusive and diminish the overall user experience.
The app bombards me with ads despite my subscription, which is annoying.
Password Complexity
The app's password requirements are overly complex and unclear, leading to user frustration during account creation. This complexity is seen as unnecessary for a movie booking app and hinders user onboarding.
The password criteria are confusing and too strict for a movie app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Network Errors
Frequent network errors prevent users from accessing the app's core functionalities, such as purchasing tickets and viewing showtimes, leading to a frustrating user experience. This issue persists despite attempts to troubleshoot, such as reinstalling the app or switching networks.
Convenience Fees
Users are frustrated by the additional 'convenience' fees charged when purchasing tickets through the app, which they perceive as unjustified and contrary to the app's purpose of providing convenience. This fee is seen as a deterrent to using the app for ticket purchases.
Login Issues
The app's login functionality is unreliable, with users experiencing difficulties logging in despite having no issues on the web version. This inconsistency forces users to resort to alternative methods, undermining the app's convenience.
Membership Management
Users find it difficult to manage their Regal Unlimited memberships within the app, including issues with selecting membership options during ticket purchases and challenges with membership cancellation. This complexity detracts from the app's value proposition.
Ad Overload
The presence of irrelevant and excessive ads within the app frustrates users, especially those who already pay for a subscription. These ads are perceived as intrusive and diminish the overall user experience.
Password Complexity
The app's password requirements are overly complex and unclear, leading to user frustration during account creation. This complexity is seen as unnecessary for a movie booking app and hinders user onboarding.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work great but now it shows a network error and doesn't let me pick or display any movie. I'm a Crown Club Unlimited member and can't access my movies. Please fix this.
Inca_chick
Week of April 9th, 2025
I love the convenience of the app, but since the recent upgrade, I can't select my unlimited membership on the ticket screen. I have to wait in line or pay full price to reserve my seat early, which is unacceptable given the monthly fee.
Raee_thevirgo
Week of April 9th, 2025
The app is slow and often shows a network error. It doesn't let me purchase tickets, and sometimes it says I don't have unlimited when I do. By the time it works, the seat I wanted is taken.
NateCoeIsAFag
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to work great but now it shows a network error and doesn't let me pick or display any movie. I'm a Crown Club Unlimited member and can't access my movies. Please fix this.
Candice Wu
App Store
I love the convenience of the app, but since the recent upgrade, I can't select my unlimited membership on the ticket screen. I have to wait in line or pay full price to reserve my seat early, which is unacceptable given the monthly fee.
Kelly Williams
Google Play
The app is slow and often shows a network error. It doesn't let me purchase tickets, and sometimes it says I don't have unlimited when I do. By the time it works, the seat I wanted is taken.
Koray Okumus
Google Play

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