Remind

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Remind's key feedback

Frequent Crashes

A significant number of users, approximately 30%, report that the app frequently crashes, especially when trying to open messages or view photos, making it unreliable for communication.

The app crashes every time I try to open messages, making it unusable.

Verification Code Issues

Around 15% of users experience problems with receiving verification codes, which are either delayed or not sent at all, preventing them from accessing the app.

I can't log in because the verification code arrives too late or not at all.

Messaging Limitations

Approximately 10% of users are frustrated by the inability to send messages due to technical glitches, such as the message box not appearing or error messages like 'we hit a snag'.

I can't send messages because the app keeps saying 'we hit a snag'.

Account Management Problems

About 5% of users face difficulties with account management, such as being unable to edit personal information or unlink from schools they no longer attend.

I can't remove my account from a school my children no longer attend, despite multiple attempts.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Photomath

Photomath is well-regarded for its ability to solve math problems quickly and provide step-by-step solutions, which many users find helpful for learning. It is particularly popular among students for its ease of use and effectiveness in explaining complex problems. However, some users are frustrated by the paywall for certain features and the app's inability to solve all types of math problems.

#2 RUNNER UP

Wolfram Alpha

Wolfram Alpha is highly praised for its comprehensive and detailed solutions, especially in complex mathematical problems. Users appreciate its step-by-step explanations and the vast amount of information it provides, making it an indispensable tool for students and professionals alike. However, some users have noted issues with the app's interface and occasional bugs.

#3 Straggler

Remind

Remind receives mixed feedback, with users appreciating its helpfulness in solving math problems and improving grades. However, many users are frustrated by the excessive number of ads and the limitations on daily usage without a subscription. Some users also report occasional inaccuracies in the answers provided.

Nuggets

Major Highlights of the Week

Editing Limitations

Users are frustrated by the inability to edit messages after sending, which limits communication flexibility and increases the risk of miscommunication. This lack of post-send editing options is seen as a significant usability flaw.

I wish I could edit messages after sending them, as it would make the app much more user-friendly.

Non-School Use Restriction

The app's restriction to school-affiliated users excludes other community groups, limiting its potential user base and utility. This policy change has disappointed users who previously relied on the app for non-school communication.

We can't use Remind for our church anymore because we're not affiliated with a school, which is disappointing.

App Crashes

Frequent app crashes, especially when handling photos or large files, disrupt communication and render the app unreliable for users. This instability is a critical issue that undermines the app's core functionality.

The app crashes every time I try to open photos, making it unusable.

Verification Code Delays

Delayed delivery of verification codes prevents timely access to the app, causing significant frustration for users needing immediate communication. This issue is exacerbated by the lack of alternative verification methods.

I can't log in because the verification code arrives hours late, making it impossible to access the app.

COPPA Compliance Confusion

The app's COPPA compliance process is causing confusion and unnecessary barriers for users over 18, leading to missed messages and dissatisfaction. The requirement for credit card information for verification is particularly concerning.

My 18-year-old can't receive messages because the app asks for a parent's credit card for COPPA compliance, which is unnecessary.

Persistent Notifications

Users are unable to remove outdated school notifications, leading to cluttered interfaces and irrelevant alerts. This issue persists despite attempts to resolve it through customer support.

I keep getting notifications from a school my children no longer attend, and I can't remove them.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Editing Limitations

Non-School Use Restriction

App Crashes

Verification Code Delays

COPPA Compliance Confusion

Persistent Notifications

Users are unable to remove outdated school notifications, leading to cluttered interfaces and irrelevant alerts. This issue persists despite attempts to resolve it through customer support.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes frequently, especially when trying to open photos or large files, making it frustrating and unusable for important school communications.

otherthings

Week of April 9th, 2025

I love the concept of Remind and it's been great for connecting with my son's teachers, but it crashes every time I use it, regardless of updates or reinstallations.

Kasey McMullen

Week of April 9th, 2025

Remind was great for our rural church, but we can't use it anymore because we're not affiliated with a school or district. It was awesome while it lasted!

SaBrDino

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes frequently, especially when trying to open photos or large files, making it frustrating and unusable for important school communications.

Candice Wu

App Store

I love the concept of Remind and it's been great for connecting with my son's teachers, but it crashes every time I use it, regardless of updates or reinstallations.

Kelly Williams

Google Play

Remind was great for our rural church, but we can't use it anymore because we're not affiliated with a school or district. It was awesome while it lasted!

Koray Okumus

Google Play

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User Experience Report

Remind

Top Insights This Week

Frequent Crashes

Verification Code Issues

Messaging Limitations

Account Management Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts